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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered 48 assorted color hoodies from their website and was sent majority a bad selection from their warehouse. My order was covered with lint like it was in a dusty basement. The colors was not evenly sorted. I wasn't given a fair chance to receive a decent amount of assorted colors. I received a bulk of merchant that seems to be for a jail or a donation. My business was set back due to this bad merchant I cant sell.Business response
09/02/2021
Business Response /* (1000, 5, 2021/08/24) */ It clearly states on our website that you cannot choose specific colors when you order assorted hoodies. Colors are chosen at random. We do offer hoodies where can you select a specific color but those are at a higher cost. We explained this to the customer on the phone yesterday and he understands. As a one time courtesy, we agreed to refund him a portion of his order and he thanked us. The issue is now resolved. Also it should be noted the first time he contacted us with his issue was on a Saturday when we are closed. We immediately got back to him on Monday morning when we reopened.
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Contact Information
PO Box 20417
Atlanta, GA 30325-0417
Business hours
Today,9:00 AM - 4:00 PM
MMonday | 9:00 AM - 4:00 PM |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.