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            Business ProfileBelay Solutions

            Virtual Assistant Employment

            Contact Information

            PO Box 105603 #81527

            Atlanta, GA 30348-5603

            Visit Website
            Email this Business
            (855) 552-3529

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            PO Box 105603 #81527, Atlanta, GA 30348-5603
            Email this Business
            BBB File Opened:
            2/11/2019
            Years in Business:
            13
            Business Started:
            12/1/2010
            Type of Entity:
            Corporation
            Business Management
            • Mrs. Lisa Zeeveld, CFO
            • Mrs. Jennifer Barden, Director of Finance
            Contact Information

            Principal

            • Mrs. Lisa Zeeveld, CFO

            Customer Contact

            • Mrs. Lisa Zeeveld, CFO
            Additional Contact Information

            Phone Numbers

            • (855) 29x-1007
              Other Phone
            • (855) 29x-1042
              Other Phone

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/19/2021

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            My company retained the services of Belay Solutions in July 2021 for virtual assistant services. We were promised an experienced virtual assistant assigned via a detailed match-making process, a robust onboarding process and a customer advocate to guide the onboarding process. After just three weeks the experience was terrible. My assistant was not experienced, nor did she have experience in the basic technologies she was supposed to be matched for. After multiple mistakes, being late to meetings and having received no support from my customer advocate, I cancelled services. Belay Solutions has informed me that I cannot get any of our money back and I am being held to a 30-day out clause in our contract effectively costing me over $2500 in lost fees. I feel this was a bait and switch. Belay delivered a poor product and I have lost all confidence that they can deliver in the future. I find it very interesting that there is no contact information for this business, except for "sales".
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leslie T

            03/08/2023

            Experienced contractors to help do the detailed tasks so we can get back to the business. Highly recommend.
            Read 1 More Customer Review

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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