ComplaintsforAuthor's Tranquility Press, LLC

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********** contacted me from Author's Tranqiality Press about self-publishing my book. I was told the financial commitment was minimal . The company has continued to take my money for video trailer marketing materials and has not delivered on its promise. I have never received royalty checks, and they have marketed my book and sold very few books; ********** and powerfully armed verbally harassed me to keep investing, or my book would never sell. I was also scammed by the company that *** wanted to make a film from my book; *************** told me they needed a trailer of my book and *****. The *** project turned out to be a scam. The following dates of the money I have paid are:January 2023 ***** March 10th ****** June 7th ****** ****** 1******

  

  Business response

  12/11/2023

  Hello ***** -
  
  
  
  Good to hear from you. Sadly, our former employee has gone rogue.
  
  
  However, we took care of the services you bought.  Everything is FULFILLED.
  
  1. Gentle Publishing Package Black and White
  Link: ***********************
  
  
  2. Direct To ************* Release -
  Link: **********************
  Note: Please see the attached PDF file for the complete report
  
  3. Website - Business Existence Package
  Link: **************************
  
  4. Podcast Interview with ***************************
  Link: **********************
  
  5. Publishers Weekly - Basic Package
  
  
  
  6. US Review of *************** Bundle
  Link: **********************
  
  7. Book Trailer - Rose ****** Package with Voice Over
  Link: *******************************************
  
  8. Amazon Verified Reviews (4 - 5 reviews)
  Status: Ongoing - Promotion Date: December 6, 2023 - December 26, 2023
  
  9. Booksellers Return Program - Renewed already for the next 12 months (via ******)

   

  Thank you and let me know if you have more questions. 

  Customer response

  12/11/2023

  Thank you for sendin me the response, Even though they did deliver  some services, I was promised from their Foremr employeee ********** that book would be come a moveie. I also spoke with a women *****************. I then learned it was a scam. After Van was let go I never heard from **** or Van, I also was verbally  harrased by Van to  do a trailer and spend ***** I did not have .  I also on many ossciaions harrased by Van to spend moeny and got nothing  in return, 

  Thank you 

  *****

  Customer response

  12/27/2023

  Hi 

  the issue was not resolved

• Initial Complaint

  10/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I went to contract with authors Tranquility press to republish three of my books in the fall of 2022. All three books went to market in October and I started to receive royalties on the 4th quarter of 2022. *********** sent me a sales report of the first quarter showing sales of over 160 books. When I questioned by email where my royalty report and check were I was told they were running a little late ... they were going to send me a check for the 11 books in May. I asked them to explain the discrepancy between the sales report and the royalty report. It was then they stopped communicating with me. I have not heard anything from them other than in April, a salesman called me and sold me a $3,000 marketing contract since my books were doing so well. I also paid to publish my brother's book. He has been getting regular royalty checks. I have not received payment on the first quarter or the second quarter third quarter payment is due the first of November. I've tried reaching them several times to no avail. I reported this to the Federal trade commission and I also lodged a complaint with the *** fraud division. I still have heard nothing. Living on social security I was depending on the modest income from my books to supplement. After reading some of the other complaints, I can see now that I am not alone in being taken by this company.

  

  Business response

  10/03/2023

   

  Hello BBB,

  Basing on the services that the client has purchased, we have fulfilled all the services. Client purchased marketing services which we also fulfilled. However, we don't promise any book sales. It is not on the contract that we guarantee any book sales. Please click the link showing that we did publish her book. We sent her the royalty report that our online bookseller partners have provided to us. Thank you. 

   

  ****************************************************************************************************************************

   

   

  Customer response

  10/03/2023

   
  Complaint: 20687825
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  10/06/2023

  Their response is baloney. What they didn't tell you is that my book sales were percent more than what they were showing on their royalty report, and they have not sent any royalties all year. That is the Crux of my complaint..

  Customer response

  10/09/2023

  Thank you for your response. The people at Authors Tranquility Press are trying to deny paying me for the attached sales generated in the first and second quarters. **** have not posted ANY sales or royalties on my author page since the 4th quarter of last year. I'm attaching the reports sent to me by ******************************* who, at the time, was my sales rep. **** also never provided me with any evidence of fulfillment of the marketing contract for $3000 which was sold to me by **********. **** informed me that neither one of those gentlemen is with the company any longer. Does that mean they don't honor their obligations?

  
  

  I have notified the ************************ as well as my lawyer.

  
  

  Please advise as to my next steps.

  
  

  Thank,

  *************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  A ********************* contacted me at ************ / ************ wanting my business. Upon researching I found that the business is not trustworthy.

  

  Business response

  09/20/2023

   

  Hello,

   

  Thank you for doing research about our company. I do respect your thought and decision about us. However, please feel free to visit our website and our ******* account and check how many fulfilled services we have provided to our happy clients. Thank you. 

   

  ***************************************

  *****************************************************************************************************

   

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************************* (name he gave to me) of this fake publishing house keeps calling and harassing me through several different numbers. I first listened to his proposal and had him send it to me in writing. I asked detailed information on his company such as about the founder. He gave me a good story. When I researched the information I found that it was all fabricated. After repeatedly telling him I was uninterested. Telling him straight out NO!, he continues to repeatedly call. This appears to be an offshore scam operation targeting Americans with dreams of publishing (or republishing in my case). After reading the other complaints, Im concluding that BBB needs to do real research (not just accept their BS responses to the complaints) and not just give them an F rating, but notify consumers that this is an offshore scam. This is NOT a business. This is an offshore scam. Please report to scam agencies!!!

  

  Business response

  09/05/2023

   

  Hello BBB,

  This client has no business with us at the moment. Regarding his concern on receiving emails, he can send or reply to email to be opt out. However, moving forward he will no longer received an email or calls from us. Also, please refer to our website for our fulfilled services since the complainant accused us as a FAKE company. Thank you. 

  ***************************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Regarding the Author's Tranquility Press, they are 100% a scam and need to be shut down immediately. They go after the elderly for money. Thankfully they did not get any money from my family member, but when I called to stop the harassment they then started calling me non stop for 15 mins straight, just being terribly rude. They also let slip the business isn't even in Georgia, which I gathered due to the broken English being spoken. This business needs to be shut down, but we all know that wont happen due to being in another country. BBB needs to list this business as an F.

  

  Business response

  06/27/2023

   

  Hello BBB,

  First of all, we don't have any this business with the complainant. I am not sure who he/she represents but rest assured we always take care of our clients and provide the quality services as we can. For reference, please visit our website to see the legitimacy and services that are being fulfilled by our company. We also have author testimonials to see that we really do our part in fulfilling services. Thank you. 

   

  ***************************************

   

   

• Initial Complaint

  04/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Author's Tranquility Press sold my mother on a republishing agreement using falsified sales data about her current publisher. Based on the strength of this false sales pitch, she sent nearly $10,000 to ATP over the course of a few months starting around Sept 2022, only to have them demand another $4k in unexpected, unannounced, hidden costs. They also proceeded with the project despite my elderly mother not having even opened the email with their contact agreement in it. ATP was happy to look the other way when she was sending them money, but they refuse to talk to us now. So far we have received exactly nothing of value from this company, despite having paid them almost $10,000. We requested a refund almost a month ago and at that point they basically stopped communicating with me. I don't know whether they are a legit publishing company that has simply failed to deliver any kind of professional service, or an outright scam and fraud.

  

  Business response

  04/26/2023

   

  Hello,

   

  This is no longer refundable since the service has been started. Please see attached for your reference. Let me know if you have questions. Thank you. 

   

   

• Initial Complaint

  02/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The company published my book in August, 2022. I was advised that royalties from book sales during the 3rd quarter of 2022 would be paid to me in January, 2023. In early January I received an email letting me know the amount of my payment, and was advised that accounting had sent the check to my home address. When it did not arrive within 2 weeks, I asked them to confirm my mailing address. They confirmed the address was accurate. No check has been received as of February 8th, so it is already a month late. About weekly I follow up with an inquiry about my check, with vague and unsatisfactory responses. The explanation I have received repeatedly was that it was sent and they have no control over whoever was the unknown agent they used to send me my check. They really dont know if it was the **** or a private company. They acknowledged that I am not the only author whose check has not arrived. I was told that many of their authors were still waiting to be paid. I have not received a notice of bankruptcy so I am suspecting that Authors Tranquility Press is either in financial distress or is operating some kind of con game. It is definitely not a good business practice. *********************, ****

  

  Business response

  02/21/2023

   

  Hi,

   

  Author already received his royalty. This is all good. Thank you. 

  Customer response

  02/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I PAID OVER $4000 FOR SERVICES THAT HAVE NOT BEEN RENDERED

  

  Business response

  01/05/2023

   

  Hi BBB,

   

  Thank you for allowing us to respond in this complaint. Services that the author were talking are fulfilled. Therefore, this are no longer refundable. Please see attached file and click the link for your reference. Thank you. 

   

   

  ***********************************************************************************************************;
  

  Customer response

  01/19/2023

  I filed a previous complaint about this company. The response I received recently stated the company says they fulfilled their obligations. This is NOT true. In 2020 I paid for services to include my book being placed in ********** and ******** for marketing and sales. The company later stated they would like to put in ONE store in ******** ** instead. To which I verbally agreed. However the price I paid was for the CA and NY market product and none of the funds were returned or adjusted for the change. Nor was any information about the supposed placement provided (no store name, location or evidence this was done.) I later paid for PROFESSIONAL REVIEW to be done at a price over $2000. This review has NOT been done. I requested a refund of funds for both these products and was told that if I did I would not be able to get the product going forward. I responded that I was fine with that as it's been over one year since I paid. I have not received a refund. I have requested more than once and to different sections of the agency. I do not have the product and want to be refunded as the time frame has far exceeded payment for it's completion in 2020.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In April of this year I entered into a contract with Tranquility Press to have my book, Delayed Departure, placed in a ********** bookstore, specifically *******************. After several conversations with the representatives at Tranquility Press, I was informed that my book could not be placed in *******************. I requested that the contract be terminated and my investment refunded to my credit card. Tranquility Press wanted to place my book in a ********** bookstore, but I did not agree to that and again asked to be refunded my investment. The contract I signed was specific to the ********** bookstore and I was under no obligation to agree to a different bookstore placement. To date, my book has not been placed in the ********** bookstore and I am requesting that my $1300.00 investment be refunded to me.

  

  Business response

  01/10/2023

   

  Hi BBB,

   

  The author already filed chargeback from his bank. Even if that happened, we still perform the service that the author purchased. Please see images for your reference. Thank you. 

  Customer response

  01/11/2023

   
  Complaint: 18549677
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I decided not to use this company because they copied my information from another publisher, who created my website and my books. Tranquility Press created another website with Authorhouse (www.draltheambrown.com) information. I never published any books with Tranquility Press and have asked them to remove the website: www.draltheambrown.org.****************************** HOME ABOUT THE AUTHOR ABOUT THE ***** EXCERPT CONTACT THE AUTHOR MEDIA BUY THE **** Praise and Worship: Heavens Street Address Evangelism: Go Make... ****** 28:19)Holy Spirit: Fruit and Gifts Seminar Praise and Worship: Heavens Street Address Evangelism: Go Make... ****** 28:19)Overview In this age of explosive technological advancement, it is refreshing to find written works that *** slow the pace, yet not diminish the excitability of our heavenly Fathers written word. Such is found in the capable writings of ******************************. She offers a trilogy including Evangelism: Go Make. ****** 28:19), Holy Spirit: Fruit and Gifts Seminar, and Praise and Worship: Heavens Street Address.Each of these works draw the reader into a depth of clarity in understanding the fundamental influences that help shape the young born-again Believers, as well as, refresh those who have been on the journey for an extended season.Copyright 2022 ****************************** | Powered by Author's Tranquility Press

  

  Business response

  04/29/2022

  Hi Megan,

  Please see attached file. We only follow what the author have signed in the contract. I understand that there might be confusions between the two parties but rest assure we are going to fix this. Please allow us to resolve the issue. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩