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Find a Location

Burnett Pool Service & Supply has 1 locations, listed below.

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    Business ProfileforBurnett Pool Service & Supply

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/30/2024

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Pool Service and Supply

    Products & Services

    Vinyl Liners, Pool Supplies, Pool Maintenance, Equipment Repair and Maintenance, Hardscape Materials

    Business Details

    Location of This Business
    720 Glynn St N Ste H, Fayetteville, GA 30214
    BBB File Opened:
    3/22/2023
    Years in Business:
    20
    Business Started:
    1/1/2004
    Accredited Since:
    5/30/2024
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 PM
    T:
    10:00 AM - 6:00 PM
    W:
    10:00 AM - 6:00 PM
    Th:
    10:00 AM - 6:00 PM
    F:
    10:00 AM - 6:00 PM
    Sa:
    10:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Reginald Burnett, CEO
    Contact Information

    Principal

    • Mr. Reginald Burnett, CEO

    Customer Contact

    • Mr. Reginald Burnett, CEO
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    On or about the 09thMay2022, Mr. *** referred Mr. ******** Burnett. I first got in contact with Burnett on or about 18th May2022. Burnett, my wife and I met talk and discussed the layout and design of the swimming pool along with the original and final cost, in the amount of $73,500.00. On the 25th of May around 13:00 to start up the project he was a no-show. 8thAug, pull permit ($1,000,00.). I'm asking Burnett for the permits, building, and disturbance/ site engineering, and structure engineering, 15th Aug, No permit. 18thAug my wife and I met Burnett for first payment of $36,264.00 (WT). To cover the Pool shell ($16,00.00), ADV ********* Pack ($7,500.00), Spa upgrade ($10,250.00). 31stAug permit approve. 3rd of Sep, Burnett work crew shows up to work without him. They move dirty and assemble the pool kit (installed wrong) and drilling the panels(damage). Holes were predrilled no drilling was needed. All work stops 7thSep, for Burnett to inspect, he agrees it was assemble wrong. On or about 11th,27thOct and 8th Nov, material was order for stone&gravel. Also, 8thNov Burnett text asking for$10,000.00(wt) to pay the Vendor. on or about 28thDec My wife and I received a notice and Claim of Lien against our home. I called and talked with **************, the vendor, he explained. I then text Burnett on 5thJan2023 to have it paid by the 10thJan, however it was not paid in full until the 16th Mar. Wife and I met with Burnett to discuss on moving forward. Burnett stated to us that he will complete our pool and stone wall by the end of April. 15thMar met with Burnett's Structure engineer, who stated, the house structure has shifted and needed to be stabilized due to shifting of the dirt. Received call from Burnett, I stated to him talk with his engineer. A second call came from Burnett indicating he is not responsible for damage. And no more communication unless through an attorney or courts. Project is still incomplete as of today 21st Mar 2023.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Atlanta & NE Georgia

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