ComplaintsforGlamourtress
Online Retailer
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased braiding hair for my daughter who has an event in 3 days. Purchase was made 03/14/2023. On 03/16/23 a shipping label was created. After no movement on 03/19, I emailed this company and I have not received a response. I just checked to on 03/21 and again it still says shiping label created. Phone just rings no one ever answers so i emailed them again. I am located the same states so I should have received my order by now. There is zero customer service.Business response
03/22/2023
Hello,
USPS had reported delays with updating tracking information for some packages. However, her package is currently out for delivery. We apologize for the delay and any inconvenience this may have caused.
Customer response
03/22/2023
Complaint: 19628423
I am rejecting this response because:
Sincerely,
***************Business response
03/22/2023
Why are you rejecting the response?Initial Complaint
01/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered from this website for and have not had any problems until 01/01/2023. I placed an order for motown tress synthetic hair hd invisible 13x6 lace wig - l136 hd05 in a wheat Brown color for work. I received a purple wig that I did not order nor can be worn to WORK! I guess it was too professional of glamourtress too just refund a longtime customer or too competent to notify me it was out of stock or just to much sense that if you are going to purposely send me something that I didnt order why Not something similar to what I ordered. Wont be shopping with them again.Business response
01/08/2023
The customer contacted us regarding this issue. We replied asking for a photo of the printed invoice that was attached to her order just in case she received a different invoice. However, she provided us with a screen shot of an online invoice and a picture of the item she received. We have also attached an official invoice of her order as well. One of the three items that she ordered was "Motown Tress Synthetic Hair HD Invisible 13X6 Lace Wig - L136 HD05 - 1 $58.99 $58.99 FMATTEPUR". Please note the color "FMATTPUR" that she ordered is a purple color. The color on the item that she showed in her uploaded image also shows FMATTEPURPLE. We sent the customer the correct item that she ordered. It seems that she may have made an error on her part while placing her order. We are more than happy to process a return for the item if she is not satisfied with the item. We just want to make clear that we did not send her the wrong item.Customer response
01/08/2023
Complaint: 18703669
I am rejecting this response because:
Sincerely,
******** MoneyBusiness response
01/08/2023
Why did the customer reject our response? We attached 2 images that the customer provided along with a photo invoice of her order. The color on the invoice matches the color that the customer ordered. The customer simply made an error and selected the wrong color. We gave her return instructions.Initial Complaint
07/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a braid wig and some additional braids from Glamourtress on 06/18. The order shipped on 06/20 and delivered on 6/25. On 6/26 I contacted Glamourtess via email and told them I would be returning the unit because it did not sit on my head correctly, The lace had not been cut and the package of braids had not been open. They apologized and sent me the address to return the items. I returned the items via **** with tracking #**** **** **** **** **** 82. The items were returned to the given address per **** on 07/01. I emailed them the following week with the tracking number letting them know the items had reached their establishment. I never heard back from them. I paid for the items through Paypal pay in four so needless to say I am still paying for items that I returned two weeks ago. No one has contacted me and they have their items back. I paid $65.98 for the items plus and additional $13.70 to return ship. I expect for them to take something off because the wig packaging was opened, but I have not heard anything back. At this point I am out almost $80 and do not have a wig nor braids to show for it. If it was going to be a problem, I could have recouped my money on Poshmark or Mercari.Business response
07/25/2022
Hello,
We apologize for the delay regarding the return you made.The return package was not delivered to the correct address but to a neighboring address. We retrieved the package and issued a refund back to the original payment method. We apologize for the miscommunication and any inconvenience this may have caused.
Glamourtress
Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a synthetic wig from the company based on a projected delivery time. The wig arrived later (after it was needed), so I contacted them to let them know it was being returned for that reason. They responded to return it within 10 days. I rejected/refused it instead so there was no dispute as to whether it was opened or used. It was delivered for the merchant on 2/4/22. Ive emailed 2x about the status of my refund and they havent responded. I want my money now that they have their product in its original packaging and condition.Initial Complaint
01/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase on 1/18/2021. When I went on my account i could not locate my order. I've called and emailed plenty of times with no reply. They need to refund me.Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order date:12/15/2021 Order#:627824 Shipping to:NashetClay 1 of :Outre Perfect Hairline 13X6 HD Synthetic Lace Front Wig - PROMISE - DR2/CRTOF [ Add $2.00 ]$57.49 I never wore the wig, removed tags, or anything that came with the item. I did not like the color of the wig. I emailed glamourtress on 12/19/21 saying that I wanted to return the item. They emailed me back on 12/20/21 stating that I had 10 days from 12/20 to send the item back and for them to receive it. They stated exchanges were not offered at this time so I could only receive a refund. They provided the return address. I sent the item back through ****** ***** sent me tracking information (tracking #************) stating the item was delivered on 12/29 at 11:46am and was signed by aalice. I have emailed glamourtress multiple times as well as called the number on their website and have not received any information about my refund. Im now out of the money for the wig as well as the money I had to pay to ship it back to them.Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was sent a damaged wig from glamourtress. Said wig had black threads hanging from it and was ratty. I paid shipping and handling costs for the wig to be returned. After weeks of correspondence/ no response from glamourtress, I was told I could receive only a 50 percent refund or the damaged wig.Initial Complaint
07/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered on July 22 2021, there was no tracking number sent to me, and I have tried to call and email many times no response, My order cost 125.70 and I'd like my product delivered and thank you for you Help in this matter, Lois GardnerBusiness response
08/16/2021
Consumer Response /* (2000, 8, 2021/08/09) */ Situation is resolved, thank youInitial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On May 7, 2021 I received a response to an e/mail to Glamoutress.com informing them that my points have been frozen for months. I have been a customer of theirs for at l least 6 years so I'm familiar with how things work. I received a response back stating that Management had to fix my points I still have the e/mail. I responded back stating that it took days for anyone to respond I thought this would be taken care of by now, I then picked up the phone and called a Representative by the name of Amanda answered. I told her what was going on. have spent thousands at this business so I was a concerned customer and cared about the com. She was rude, arrogant and came off as if I was bothering her so I at that point asked for a supervisor. She ignored my request so I asked her six more times. She then told me I had to request to speak to a supervisor by email I did and then she denied that request. Amanda put $7.00in bank act the next day, erased my balanced points and closed my acct.Business response
08/13/2021
Business Response /* (1000, 5, 2021/07/27) */ Customer has points. We refunded $7.00 and I think she wants more? Sorry. It's enough for her now and we've given her 3chances now. Good bye. Consumer Response /* (3000, 7, 2021/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) It never was about the money it was about the rudeness of Amanda and my request was to talk to the management team which IM Still requesting . I want to know that the management team is denying this request and Im stepping it up to Secretary of state of Georgia who approves websites to operate in the state of Georgia. I can buy beauty products anywhere but I have the right to shop anywhere in the US also!!Initial Complaint
07/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Date if transaction was July 17th 2021. I called and emailed about my order and nothing. I spent 52$. The website is glamoutress.comBusiness response
08/24/2021
Business Response /* (1000, 5, 2021/07/27) */ Sorry? What happened with her order? Consumer Response /* (3000, 7, 2021/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Now this company wants to act like they don't know what I'm talking about. They took 52$ out of my account for a order they never shipped. Once I looked on my account the order is gone as if it disappeared and I never made it but once I check my account the money 52$ is still missing with no refund from them. Business Response /* (4000, 9, 2021/07/29) */ Take it with PayPal please. Your order was cancelled. Thank you. Consumer Response /* (4200, 11, 2021/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well why didn't I receive a email? Or a refund? Refund me my money now! This is stealing.
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Customer Complaints Summary
13 total complaints in the last 3 years.
0 complaints closed in the last 12 months.