Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Mercedes Benz GLE 350 on 2022 from Mercedes-Benz of Atlanta South.Due to ***** Hurricane, my car was flooded. My insurance company treated it as a total loss. I contacted the gap insurance. They asked me to request a refund for my extended warranty from Mercedes-Benz of Atlanta South. I called the reception for that. The reception asked me to send an email to their financial department. I sent over 20 emails in last two months, but did not get any response. I called them again. The said they have left me a message and someone will call me back. But I have not received any call from anyone. It is really a terrible experience.

  Business Response

  Date: 02/09/2025

  We apologize for our delay in response to this request. We have since rectified the situation to the clients satisfaction.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15, 2024, I came here to comply with the NCV3 Sprinter emissions control system recall campaign, finally deciding to do it after receiving a mailer from MBUSA offering an additional $1,500 in parts and service on top of the recall service. My service advisor and one of her colleagues had no idea about it, even after I physically showed it to them. After getting my van back, I learned later from MBUSA in ****************** that they were, in fact, supposed to honor it on the spot. I had (and still have, pending resolution) a laundry list of small nuisance parts that need replacing, totaling well less than the $1,500 voucher I was offered at the time. This was truly the deal maker that made me part ways with my crucial vehicle for over two days for a recall I didn't think was absolutely necessary in the first place.

  Business Response

  Date: 02/07/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on on 1/22/24 to get a code for low coolant checked and was told it was the coolant line and it needed to be replaced @ the cost of ****** and I would have to pay ****** of that I have warranty per ************************************* On 1/31/24 I returned to the dealership to get the repairs done this a ******* was my Rep . I get the repairs done . Once getting home the vehicle swelled as if it was running Hot I thought maybe it was a coolant runoff but the swell continued. On 2/5/24 .I called the dealership and asked to speak with the service manager. I spoke with Mgr. ************************* explained the situation and he told me to bring car in on 2/6/24 @ 7:30 am. I got to dealership asked for the service Mgr ************************* he was not there but the service rep ******* would assist me . Once they examine the car they stated it was a radiator cap and a seal and stated I would have to pay ****** to have replaced. This service per ******* should have been done at the previous repairs and I shouldn't be charged ..I had to speak with a *********************** to get charged removed. Once car was finished I leave dealership and another code come up I than turned around went back to dealership and the tech had a hard time resetting code because he didn't know how but he got it reset. My car still has as well like it running hot I'm afraid to drive long distance. I'm a senior citizen and need my transportation for doctors appointments and to travel to check on sick family in ********* I need my car fixed correctly Please. Still this day I still havent heard for the service manager *************************.

  Business Response

  Date: 02/07/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/2023 I filed a request to replace a lost key of my GLC 2016, I was initially told by phone it will take 3- business day, then at the service location they told me it will take 7 days.I paid$1254.11 on 12/21/2023, I have been waiting for my Key, i called multiple times and today I was told that the case of my lost key was done on 12/28/2023 and that they do not have my key yet and it might take two weeks.This very inconvenient and a change of promised services multiple times. I expected Mercedes service to be more proficient than what i have experienced. I have too many questions and no one is giving me updates unless I call myself.

  Business Response

  Date: 02/07/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership Valentines Day this year. I flew from my home town which is three hours away to Atlanta one way to purchase this car to drive back home. There were no pictures uploaded on the Internet, which I thought was strange. When I got to the dealership, the car was covered in a black tar material, very small dots. The dealership and I move forward with the purchase with the promise that they would pick my car up and have the spots removed and return my car with no issue to me at a future date I started calling the dealership in March to schedule the paint remediation, I was told many excuses I was giving this persons information for it around until finally in June someone came to pick my car up named ***** with ***** logistics, they took my car brought it back in a months time when ***** returned my car he damaged my vehicle pulling it off the tow truck. They took my car back to Atlanta. The general manager blame the accident on the Tow truck driver. I explain to Mercedes that the damage cars should not be my lost on value of the car or getting it fixed. I was assured by the general manager **** that he would for the inconvenience pay for the car payment for that month I have not heard from **** in over a month. I drove to Atlanta fed up with the loaner vehicle they gave me to get my car no one would give me updates. No one told me what was wrong with the car and no one told me what was repaired in the car. I could not get a break out of what happened to the car when I went to Atlanta and got my car. The cameras do not synchronize. The sensors are not working and no one at this dealership will answer my call or call me back . This is a very terrible situation. The worst customer service I have ever experienced. I am looking for a call from ****, the general manager, to compensate me on the value, lost during the time that they had my car, and I had nothing to do with the damage being caused. Stay Away from this place!!!

  Business Response

  Date: 02/07/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against a Mercedes-Benz authorized dealer for their mishandling, misleading practices, and lack of professionalism regarding repairs to my Mercedes-Benz 2022 C300. This has resulted in substantial financial losses and inconveniences.I brought my vehicle in on January 24th, 2023, for critical repairs, including a damaged back panel, rear battery, cracked glass, and other issues. Despite assurances, the dealership falsely claimed the vehicle was ready for pick up in late February. No repairs had been made, and my concerns were dismissed.The dealership requested a detailed description of the issues I had already outlined, raising doubts about their competence. They misled me by claiming insurance involvement was unnecessary and turned away my insurance adjusterthe cost of repairs escalated from under $1,000 to $6,700. I was told I needed to replace my essential fob battery; the critical issue was not resolved as promised upon paying for the replacement.Furthermore, I was told my key needed to be reprogrammed and a new key ordered; I was told the rear battery issue was due to my negligence. ( taking too long to pick the vehicle up) even though the vehicle's battery had been failing when brought in.I have been without my vehicle for five months, incurring $5,000 lost time and $2,500 in insurance costs. I have already spent $4,000 on repairs and paid for a rental car at $45 per day.I request full reimbursement for the five months of lost time ($5,000), insurance costs ($2,500), repairs ($4,000), and rental car expenses.I urge the Better Business Bureau to investigate the dealership's deceptive practices and ensure appropriate compensation.Thank you for addressing this complaint promptly.Sincerely

  Business Response

  Date: 02/07/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Radiator leak. I made a appointment with the dealership. Upon speaking with my advisor I explained to her that my air vent was damaged & inquired about replacing it. I knew if they had to remove it could cause further damage. After getting my truck repaired. I checked under my hood. I notice it was damaged more than it was before the repairs. I went to dealership in May 3rd. I spoke to ******, she toke my name & number. She stated she will let ***** my advisor aware & their director. I waited a week & have not heard anything. I would like the dealership to replace my air intake. Upon picking. Up my vehicle no one said anything.

  Business Response

  Date: 02/07/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: 2014 MB G63 AMG Vin#***************** I bought G63 on 04/11/16, paid $105,000.00+$6,746.00(Tx&FEE) at Mercedes benz South of Atlanta. The car was displayed at showroom as a Preowned Certified Car with price tag around $120,000, miles of ****. When I tried to sell the car on April 2021 at *******, Benz dealer brought Carfax report as a Totaled car on(09/15/15) almost 7 months before I purchased. Mercedes dealership certified Total Loss Veh. and sold it to customer as a Certified car on 04/09/16. ********************** dealership can't sale Total loss Car as a Certified Car! even without any notice, mention... that is against the law at dealership. It is fraud that made loss of my money as well as my safety seriously.Dealer financial manager also helped to get finance at BOA.I and my cousin contacted by phone on April,2021 and talked Mgr. Mr. ************* ******************* but no responded. We emailed to *************************(General Manager) on May,2021. He said ownership is changed and no responsible. I contacted several attys but they can't get my complain without injuries and I also complained to MB Corp in ****************** 2 wks ago. They also said nothing they can't do.I can't trade my car at dealership, can't sell very low price. Also I am so mentally afraid to drive this car once I found out, specially long distance. I parked my car at ******* and left there for 3 months. Now I am at GA, without car. I can't go work.Mercedes Corp. must take full responsibility for illegal acts of their dealership ships fraud. It is an important matter that threatens safety for life and distrust of the best brand of car, Mercedes. It should informed to people to be aware of Mercedes dealer's violations to protect their life safety and not loss their valuable property.I hope this matter solve asap so I can go work to live.I appreciate your help and look forward to hear from you soon.Sincerely, ************ (*******************)

  Business Response

  Date: 01/31/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for a recall and a recall is supposed to be free in the process of the recall they blew out my right front strut of my car A 2013 Mercedes Benz CLS 550 and they are trying to get me to pay $490 for the observation of the vehicle and I feel as though they should replace the right front strut that they blew out Of my vehicle During the observation of the vehicle that cost $1600 Dollars and I feel as though they shouldnt charge me anything but they wont give me my Car back until I pay $490 dollars For doing absolutely nothing to the vehicle And I feel as though they should replace the damages that they Caused to my car please help me get my car back thank you

  Business Response

  Date: 01/31/2025

  Thank you for your time and making us aware of your dissatisfaction. We certainly understand how frustrating these situations are. The store is under new management and we will use the information provided to train and improve staff. We are striving to not repeat any shortcomings in our level of service.