12 Customer Reviews
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Review from Dennis N
1 star12/14/2023
Terrible company, Sent me a defective alternator and then charged me a ***** restocking fee when I returned it. I wouldn't buy from them again
Rareelectrical.com Response
12/20/2023
****************,We are sorry to hear you were unhappy with our service. The alternator you ordered is compatible with Mustang 4JB1 ISUZU engines, but not all Mustang 4JB1 ISUZU engines use the same alternator. To ensure the alternator will fit, before purchasing, we ask every customer to verify the *** part number. "Compatible with ******** ISUZU, MUSTANG and many more... Please verify your *** part number from your original unit to help ensure fitment." Our customer service team responded to each of your emails and four times requested the *** part number. You never responded and provided the *** part number, without this number the customer service team is unable to determine if a defective alternator had been sent or the incorrect part had been ordered. We appreciate your business and have refunded the $25.91 restocking fee. Again we are sorry for the confusion.Review from James S
1 star10/22/2023
Same for me, Sent me a defective alternator when I sent it back they shorted me 47 dollarsRareelectrical.com Response
12/29/2023
********************,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced with our service, and we appreciate your honesty.We understand that the restocking fee was a point of concern for you, and we want to make things right. As a gesture of goodwill, we have processed a refund for the restocking fee associated with your recent purchase. We genuinely value your business and want to ensure that every customer has a positive experience with our company. Once again, we apologize for any frustration you may have experienced, and we appreciate the opportunity to make amends. Thank you for bringing this to our attention.Review from RS M
1 star10/19/2023
Bought a voltage regulator for our customers MG B. They sent an exact replacement. Problem was it was defective. I returned it and they charged a restocking fee for a defective part. STAY AWAY FROM THIS COMPANY. CROOKS.Review from Nancy R
1 star08/11/2023
Advertises product that doesn't fit what you need it to. Then charges you to return the product. I lost $40. To them after amazon contacted them and they agreeded to give me all my money back.Review from Zachary H
1 star06/19/2023
Terrible Business. First they sent me a broken item and refuse to refund me the full amount. Not only that but costumer service is terrible. They do not respond to messages.Review from Scott O
1 star04/01/2023
Purchased a starter for a Westerbeke by OEM part number. Verified the correct mounting by the pictures and part number on ************* website. Part that arrived had completely different mounting that would not work. Incorrect part. I sent back pictures of the incorrect starter and the pictures from the website and got no reply. I asked for a refund and only got a partial refund even though I was sent the wrong part. I understand restocking fees when I order the wrong item or simply don't want it. But I need a starter and was sent the wrong one. I do not recommend *************.Review from James L
1 star03/17/2023
Thought I needed a new Alternator and bought one of theirs off Amazon, 2 weeks after driving around with the unopened box I decided my current alternator was ok and sent the new one back, this corrupt company took $15 for return shipping and another 20% for a so called "Restocking fee" $74.84 and refused to give it back. I called Amazon and complained and they sent me an electronic gift card ????. Stay clear of them!Review from Je K.
1 star02/08/2023
Rareelectrical makes junk and scammed me out of my money DO NOT DO BUSINESS HERE!!!!Review from Melinda B.
1 star01/13/2023
Ordered a starter for a big rig. Didnt install it because it had the wrong tooth count. They are refusing to refund the full amount.Review from Tony L.
1 star09/28/2022
THIRD time this has happened, I am done with them! I ordered Tuesday 9/27 at 7:00AM, order ******* got notification that it was shipping at 10:00AM. Their site says shipping **** Ground, 2nd day, next day. I paid $94.00 for *** Next Day Air. They set back a message after assuring me it would go *** saying they shipped Fed Ex. SO delivery went from a paid for by 10:30 AM delivery to end of day by 4:30 PM. Today I see it was just picked up on the 28th. They take NO telephone calls, on line only messages only. I expressed my unhappiness again at their blunder, their reply was OOPS, sorry, Fed EX did not stop yesterday, so it went out this AM. I replied What about the $94.00 I paid for overnight shipping that was to be delivered today? Their reply was So SO Sorry, but you should get it tomorrow. Total misadvertising and lack of accountability. Beware of buying here if you need it overnight or second day as it isnt happening. Also, parts are not quality, but are about worth what they charge. Again STAY AWAY!Rareelectrical.com Response
10/13/2022
Hello. Based on our records, you reached out to our office on 9/28/2022 to express that you paid for ***** next day delivery however you didn't receive your package on-time. Our warehouse had your package packed and ready however ***** failed to pick up our packages that day which caused your shipment to arrive later than expected. We apologize as we know that your expectations were not met. We have high expectations to ensure all our orders are shipped and delivered in a timely manner. We noticed that you reached back on to inquire about your cost of shipping refund. Our customer service team reached out to our ****************** and you were issued a refund in the amount of $92.41 back on 10/5/2022. We truly appreciate your patience as we know this was a frustrating experience. We hope to gain your business again in the future as we will work diligently to ensure packages are shipped out on-time.Customer Response
10/13/2022
Thank you. However you advertises *** next day which was selected and you shipped FED EX. Thank you for the response and refund but this should have been shipped as stated.Customer Response
10/17/2022
Thank you. However you advertises *** next day which was selected and you shipped FED EX. Thank you for the response and refund but this should have been shipped as stated.
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