Customer ReviewsforLeap Credit, LLC

We evidently had a **** loan that I thought was settled in June of 2020. Tonight (3-12-22) I get a text that we owe about **** on it after NO communication about the loan since June 2020. This is so unethical I wonder if it is criminal.

Hello ****,We apologize for any confusion surrounding your loan life cycle. We received a letter from Fair Credit **** ***** stating that they are representing you as their client and cease all communication directly to you. We complied with this request and began negotiation for settlement. During negotiation, a drop notification was sent in June of last year stating they are longer representing you as a client. We attempted to contact you to make you aware of this notification and provide you with the next steps but were unsuccessful. According to our records, a settlement has been reached along with a payment plan with the last correspondence being 03/12/22. Please give us a call at ************** or email us at *********************************** and we can discuss this in further detail with you.

2000 emergency loan I tried to call and cancel when I saw that I have to pay 799 every 2 weeks for 12 months, I have already paid them $5000, they wouldn't respond to emails or text and say my pay off amount is $6000 even after paying $5000. They are horrible. It should be illegal to take advantage of people like this especially during the pandemic. - single mom of three kids 2 with disabilities trying not to have eviction on my record.

Hello Melody,

We are always here to help all our customers in any way we can. We have reviewed your loan thoroughly. Also, we see that we have been attempting to contact you through email and text since the beginning of the loan process. We do offer other payment options to help our customers with their loans. Please give us a call at (888) 532-7842, so we can work with you to resolve this issue.

There should be an option for 0 stars or negative stars. Please see complaint dated 6/4/21. This is exactly what happened to us. Received a bill for a loan we never asked for from a company we had never heard of. On top of that, loan was sent to a bank we had never heard of. I will add that in our case that there was NO ACCOUNT NUMBER OF ANY KIND on the bill. The first time we called up the woman requested a number. We didn't have any. So then she requested the last 4 digits of my husband's social security number. She continued to badger my husband for social security number. I (the wife) was listening to conversation n]and told I'm not to give the information out, but he did. After all the trouble we've been having, I wonder if this is not evidence of personal identity theft from this company itself. This is particularly so since a brief visit of mine to their site seems only to require THIS LAST 4 DIGITS OF SOCIAL SECURITY to identify person. Leap credit response to not only the 6/4/21 complaint but to others that is similar is to give them a list of things to do to straighten this out and then give them the information. THIS IS ABSOLUTELY UNACCEPTABLE. THEY ARE VICTIMIZING INNOCENT PEOPLE AND CAUSING THEM TIME AND TROUBLE. THEY SHOULD BEAR THE BRUNT OF THEIR OWN SHABBY BUSINESS PRACTICES.

Leap Credit has taken appropriate verification and security enhancements since the opening of the account in question. These and other measures put in place, have and will continue to minimize the risk of perpetrators of ID theft using our products to secure suspected fraudulent loans in the future.

Leap credit as NOT taken appropriate verification and security precautions to minimize ID theft. If they had, they would not have issued the FRAUDULENT LOAN TO A PERSON THAT HAD NEVER HEARD OF THE COMPANY, CONTACTED THE COMPANY, MUCH LESS TAKEN OUT A LOAN. In our case we had been trying to get the company to respond since the end of October 2020. No progress was made. Also in our case a remarkable amount of INCOMPETENCY was evident. Starting from no account number on bill and no account number ever passed onto us, the repeated contacts we made were received by people who could not settle the issue and did not pass the issue up to people who could. Still--even after this complaint was filed all they can say is the unsubstantiated sentences above. In case you are looking for hard data, please peruse the complaints and reviews listed in this BBB website.
I will just repeat: THIS IS ABSOLUTELY UNACCEPTABLE. THEY ARE VICTIMIZING INNOCENT PEOPLE AND CAUSING THEM TIME AND TROUBLE. THEY SHOULD BEAR THE BRUNT OF THEIR OWN SHABBY BUSINESS PRACTICES.

Give our experience with this company, I have no expectations of having them do the right thing and erasing this loan. The only reason I am taking time out to leave this complaint is to give a heads-up to prospective victims and stand with the previous victims of this company.

Disappointed. Worst experience ever with a loan company. They use the word "fast" but it's been almost 2 weeks and I haven't received the funds I was approved for. I've had 3 people contact me, Kate, John, and Donna. Seemed promising but no positive results yet. Definitely would not recommend.

Hello *******,

We are genuinely sorry for this funding delay. The issue has been escalated to our upper management team. We are working diligently to resolve this issue. At this time, we request you to keep an active awareness on your account as this issue will be resolved soon. If you have any further concerns about this matter, call us at (888) 532-7842, and we would be more than happy to discuss your concerns further.

You see what I'm talking about? Who the heck is *******? Is he the person that's stealing my identity? My name is ******** and I've been approved for funds through Leap Credit. I appreciate your diligence in resolving this matter. Greatly appreciated. Thank you.

Hello ********,

We are sorry for this grammatical error. We have a loan under your first and last name, along with other key identifiers. We are working earnestly to get you funded. Please feel free to call us at (888) 532-7842, and we would be more than willing to address your concerns further.

Hello, I have already mentioned to you that I would prefer to do business with you via email because I would like our dealings to be documented. Too many times I have received different answers from different people and I have no documentation of them. I have given you permission on multiple occasions to discuss any and all business matters via email. I need documentation of real conversations between me and whoever it is I talk to on a weekly basis. Usually I only receive the standard business emails that don't really have any valid information at all. One week I'm in the underwriting process and it should be 1-2 business days, then next I'm referred to ipper management and the issue will be resolved soon. This week I send an email and they say I'm in the underwriting process again then shortly after that I receive another email that the issue hasn't been resolved yet. Just send an email with the exact issue and I will send you documentation to resolve the issue. Please and thank you.

I took out a loan. Paid it off. Then all of a sudden $422 got taken out of my account. They kept saying they would escalate it to the next level but heard nothing. Now they say I owed it to them when I have all the documents saying I don't. So now I am out $422. Never ever use this fraudulent company!

Hello K*******,

Hope this message finds you well. We have reviewed your account, and our records indicate that you spoke with our Leap Credit Manager, Rebeca on May 27, 2021. She initiated a refund for you for $129.11. No further payments are due on this loan account.


Leap Credit wants to thank you for your business. For further assistance, please call Customer Service Support at*************** M-F 8am-8pm EST and Sat-Sun 8am-5pm EST
***************   
Complaint Manager 
Leap Credit