ComplaintsforBarrett & Farahany
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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed a representation agreement with this firm and I was told my attorney is ******************************** and his legal assistant is *****************. I was also told I had a zoom meeting with this team on January 3, 2023 but I never received the zoom link for this meeting. Since, I've been trying to get in contact with this team but I'm always told they are in a meeting, unavailable to take my call, or will return my call by the end of the day. However, as you can imagine, they never do. I spoke to a customer service rep today who gave me this spill about this is wrong, she's so sorry, and she will "definitely" call me back with at least an update, but again, nothing. Ultimately, I'm using this as a means to speak to someone there, preferably ******************** Barrett, because this is ridiculous. To not receive a call back or an email is absurd to me. I'm sure **** and ******* are probably busy, but it only takes 5 mins out of your day to return your clients call, especially one who has been trying to get in contact with you all week. I know the actions of some are not indicative of the entire firm, but this isn't good for the brand. Again, I feel like this is the only way to reach someone here at this firm. I really don't know what else to do.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.