ComplaintsforJFL Diamonds & Timepieces

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a $300 bracelet from this business and paid $45 for expedited shipping. Upon receipt of my email, I noticed an additional optional insurance charge that was added. I emailed the business requested they remove it. They instead canceled my order and wont respond to any messages.

  

  Business response

  12/28/2023

  Hello,

  We have attached the transcript of our emails with the customer. We notified them of our policies and the fact that once the order is placed we are unable to change it. We understood their concerns, but it seemed that they would not be satisfied with any sort of resolution. For this reason, we decided to go ahead and cancel the order. The customer's claims of us not responding is incorrect. We require up to ********************************************************** which they are received. We responded to their latest email within the 24 business hours time period.

  At this time, the order has been voided and a full refund has been processed back to the original method of payment for the customer.

  Thank You

• Initial Complaint

  09/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Details of item purchased from JFL:Diamond Engagement Wedding Ring Ladies 14K White **** Pri... Paid: $2,389.99 + $50.00 for sizing = ******* Order number: ************** Item ID: ************ Date sold: 06/21/2020 Quantity sold: 1 Sizing: $50.00 Purchase a ring through their online store on **** August 2020. Less than 1 month (Sept 2020) after purchase a stone fell out of the ring. Contacted JFL as it had a 6 month warranty. I expressed my concerns about the quality/craftmanship because it had only been 1 month & a stone fell out without any damage, or daily wear. They repaired the ring & assured me all was well with the ring including additional loose stones. August 2021, a stone fell out of the ring again. Contacted JFL via email because I really felt as though the ring had poor craftsmanship and was defective. JFL replied it's out of ************ would need to pay to have it fixed & it can happen regardless of how well it's kept. They advised they could build a wall around the center stones but it would change the look of the ring. I elected to have the ring assessed and repaired by a worldwide reputable conglomerate in the jewelry industry. Sept 2021. They advised that ring was poorly designed/made & there were loose diamonds in the ring. Because of this the diamond may fall out again. Contacted JFL via phone because at that point I felt a refund was in order due to the issues from the very beginning & added cost. I was advised that I was outside of the refund ********** would not be getting a refund. Less than 6 months from that repair (12/2021), a stone fell out again/loose stones. It was repaired. I barely wore the ring prior to that & eventually stopped wearing the ring for a while as I was afraid of loosing stones & paying for the ring over again in repairs. Decided to wear for an ************* fell out again (8/2023) w/other issues with stones. Ring not worth the price paid. Ring doesn't hold up to any type of wear. Beautiful ring poor quality.

  

  Business response

  09/11/2023

  Hello,

  We are sorry to hear about the issues you have been facing with your purchase. We try our best to ensure that all customers are satisfied with their purchase.

  Looking back through our records of communication with you, we see that you purchased the item back in 2020. We see that you had sent the ring to us back in September of 2020 where we repaired the ring for you under the manufacturer warranty and had our diamond setter assess all the diamonds on the ring to ensure they were securely set. After that, we see that you had messaged us via **** on August 12, 2021. We had responded to that message, but since then, we never heard back about the issue. Since we did not hear back, we thought that everything was taken care of on your end. We are not sure if you had gotten your ring repaired by local jeweler since that last communication.

  As part of maintaining any jewelry, especially gold jewelry, we always advise that the ring is sent in for cleaning, maintenance, and inspection every 6 months to a year. This is because gold is considered to be a softer metal which makes it more malleable. This means that when we are wearing a gold jewelry, especially rings if, during normal use, you may accidentally collide against things without knowing. This is a very normal thing and happens often. When this happens, the prongs that hold diamonds weaken over time which, in turn, cause the diamonds to fall if the prongs are weakened enough. This is why a bi-yearly inspection is high recommended to ensure that the prongs are maintained properly. 

  Unfortunately, since we did not receive a response back in 2021, we had no idea what was going on. You are more than welcome to email us at *********************************** with all the details and pictures of the ring and its current condition and we can see what we are able to do about it so you do not face these issues in the future.

  Thank you for your time.

  JFL Inc.

  Customer response

  09/11/2023

  Thank you for your response. In my complaint filed, I stated that I elected to have my ring repaired elsewhere the second time due to the issue happening again after it was repaired by JFL and I was told it wouldn't happen again and I was going to be charged for the repair. At no point in time was I ever advised to send my ring to JFL  or take to any other jeweler for bi-annual servicing. I am being advised of that now after several repairs that were done to the ring. Every time the ring had an issue, I had to get it repaired. That makes 4 repairs to the ring since 2020. That is too many repairs to a ring in a 3 year timeframe. This is something that if it happens should happen over the course of years. Particularly since I did not wear the ring daily and did not wash my hands or do labor intensive work with the ring on. The ring was just repaired again and I am horrified to wear the ring because I am scared a stone will fall out again. The repair costs are too much and it is not fair to me as a consumer to have to keep paying for something that is supposed to last a lifetime. If you all offered a lifetime warranty to cover all parts of the ring, then I would feel better about the ring, but you do not and I am reaping adverse consequences. As previously stated, I tried reaching out to you all about my concern because something didn't seem right about the ring. But, I was told I would have to pay and I could not get a refund.  I did that before and the ring did not hold up to your guarantee. So, I am sure you understand why I did not contact you again. You had already given me your answer. After this last stone falling out, it was clear that this ring was not what either of us hoped it would be. Again, the ring is absolutely beautiful and am sad that this has happened. My husband sacrificed at the time to get it for me. But, we are putting more money into the ring and that is not the purpose of why he purchased it.

  

  Business response

  09/19/2023

  Hello,

  Thank you for your response. We understand your apprehension in the matter given your past experience. We want to apologize for the subpar communication and the way your situation was handled previously. We are happy that you like your ring and we want to make sure you are able to enjoy it for a very long time. 

  At this time, in order for us to get a better idea of the situation, we would need to see the ring and see what is going on. Although there may be some costs involved in repairing the ring, we will do our best to help reduce the costs as much as possible for you. As always, we will run all the costs by you prior to working on the ring to make sure you would be alright with the costs.

  If you choose to send the ring to us, please ship it to:

  JDT Team
  RMA# JFLBBB-WS
  *******************************************
  Ste 8N312
  Atlanta, ** 30303

  Please be sure to securely package the ring to avoid any damage while it is in transit. Once you have shipped the ring, please let us know the tracking number. You can email us with the tracking number at ***********************************.

  We want to make sure that you are taken care of and you are happy with your ring. 

  We look forward to hearing from you and hope you can give us one more chance in rectifying this situation.

  Thank You

  Customer response

  09/19/2023

   
  Complaint: 20578142
  

  Greetings and thank you for your response. However, I am rejecting this response because: the ring has already been repaired for the 4th time. As stated in my previous message "Every time the ring had an issue, I had to get it repaired. That makes 4 repairs to the ring since 2020. That is too many repairs to a ring in a 3 year timeframe. This is something that if it happens should happen over the course of years. Particularly since I did not wear the ring daily and did not wash my hands or do labor intensive work with the ring on. The ring was just repaired again and I am horrified to wear the ring because I am scared a stone will fall out again. The repair costs are too much and it is not fair to me as a consumer to have to keep paying for something that is supposed to last a lifetime. If you all offered a lifetime warranty to cover all parts of the ring, then I would feel better about the ring, but you do not and I am reaping adverse consequences."  I have attached pictures to show the ring has been repaired. My resolve is that I receive a refund of all monies paid for this ring. Again, you all do not offer a lifetime warranty to cover the whole ring so I am not satisfied that this won't happen again. Thank you very kindly and I look forward to your response.
  
  Sincerely,
  S W

  

  Business response

  09/20/2023

  Hello,

  We understand your position. Unfortunately, we do not offer a lifetime warranty as some local jewelry stores might be able to do. This is plainly because those stores build the potential costs that they may incur from the warranty claims into the pricing, where as, in order to keep the prices low for customers, we do not offer the lifetime warranty.

  We understand your apprehension and we would feel the same way in your situation. Since you are not comfortable with another repair, please let us know what your thoughts are and how we can approach this with your assistance.

  Thank You

  Customer response

  09/20/2023

   
  Complaint: 20578142
  

  Greetings,

   

  Thank you for your message.  *************** to the following statement in your recent message: "Since you are not comfortable with another repair, please let us know what your thoughts are and how we can approach this with your assistance."

  My response: As I stated in my previous message, the ring has been repaired again for since this complaint was filed for the 4th time. I do not need JFL to do any repairs at this time. I filed a complaint because the ring is not holding up to the guarantee JFL initially provided me via email after the ************. In 3 years the ring has been serviced four times which is too many. Honestly, the 1st repair was too much because a stone fell out in less than 3 months after purchase. I am requesting a refund of all monies paid for this ring. I sent pictures in my last response showing that the ring has been repaired.  The pictures were live pictures of the ring in its current state. I greatly appreciate your cooperation in this matter.and would greatly appreciate moving forward with the refund.

  Sincerely,
  
  S W

• Initial Complaint

  02/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I? purchase a herringbone necklace from JFL the clasp came off immediately. The items was returned to be repaired on January 19 via mail. On January 20th the *** tracking number 1Z2FV3214240641460 was sent to us stating the item was returning. We have not received the item. And the *** claim has been closed. I? am seeking a full refund of $718.19 due to amount of time has taken due to the loss of the item from the merchant through their preferred shipper.

  

  Business response

  04/10/2023

  Hello,

  Since the filing of the complaint, this issue was resolved and a refund for the lost package was reimbursed to the customer. We apologize that this happened and were happy that we were able to resolve the issue.

  Thank You

  JFL Inc.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  To star the company caused a big inconvenience from the start by sending me a wrong tracking # for item ordered through ******* then emailed apologizing and giving correct# that stated item was delivered the day prior which we never received a claim was opened with *** which first was denied because of wrong info imputed by *** which was closed on the 4-6-22 and reopened on 4-7-22 so they had to put correct info wii hbu inch they did and claim was approved and paid out to company on 4-16-22 the company has refused to refund the $and instead has kept it and claims to have no knowledge of a refund which is a lie this refund by *** was verified by ******* and which ******* agreed to take action against jfl and the ******* agreed to remove them as a seller on there market and place a comparing which I do T think they will do I need a complaint about this company filed and help getting action taken against them claim # **********a tracking # 1z2fv321a842483815 both show that a claim has been paid on tot the company please help this company y has tried to scam the wrong person and now they havent even responded to any emails about this in days

  

  Business response

  05/05/2022

  Hello,

  Thank you for your email and bringing this to our attention. After a thorough internal investigation into this matter we do see our communications with you and your responses. Looking into the *** case, we see that initially the *** investigation was closed because *** received an acknowledgement of the package being delivered correctly to the address that was provided along with a signature that was obtained at the time of delivery. When we brought this to your attention, you had escalated the *** investigation for them to re-evaluate the case. Since then, we understand that you have been told that the claim was approved, but we have not received any sort of information from *** about this. We see that the claim shows as approved on ***'s tracking details. At this time we are working diligently with the case manager and our account manager in regards to this to see why there are 2 different details being told, 1 to you and 1 to us. As soon as we have an update on this we will definitely let you know. In the meantime, we would recommend contacting Walmart.com and having them process a refund to you for the order.

  Thank You

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a ring from JFL Diamonds and Timepieces on 15 Feb 2022 and later returned it because of lack of satisfaction on 21 Feb 2022. I was approved to return and sent the ring back certified and with tracking to JDT Team RMA# JFLW26613, *********************************************************************************************************. The tracker number was *** Ground, tracking number 1Z04V1F40300032571. Jeweler received the ring on 28 Feb 2022 and I am still being billed twice a month for a ring that was successfully returned. I have all email documentation saved. I can also produce the billing statement form my bank. Contacted Uown financing to inform them of the wrongful billing but they told me they would continue to withdraw until JFL sends them the cancellation of order. My next move would be to hire a lawyer to represent me. I demand a refund now for the last three withdrawals on account that's closed.

  

  Business response

  04/07/2022

  Hello,

  We do apologize about the inconvenience. As we had mentioned in our corresponding emails, we were awaiting a response as you had request an exchange and missed that you had purchased another item. As of Tuesday March 29th, your original lease from UOwn has been cancelled and refunded. Any payments that you had made on that lease would have been refunded to you. If you have not received those refunds, please contact UOwn or PayTomorrow as they would be able to take care of that on their end.

  Thank You

• Initial Complaint

  09/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an diamond gold pendant valued at 1400. When i purchased, I also purchased for my item to be shipped USPS priority mail for an additional $10.00, When my item was shipped it was not shipped with the service that i requested. They did whatever they wanted to do and shipped my item ups ground, and also the wrong address was put on my package. After doing some extensive research on the company they seem to have a reputation of putting the wrong address on packages. So of course my package wasn't delivered because of them putting the wrong address on package. Now three weeks later I'm being blame for not getting route insurance, but i would believe that the route insurance will go out the door once the sender sends a package on incorrect route, meaning wrong address. Its obvious that the only reason i don't have my merchandise is due to this company negligence. Inputting the incorrect address for my item. I'm starting to feel that this company is putting the wrong address

  

  Business response

  10/08/2021

  Business Response /* (1000, 5, 2021/09/30) */ Hello, As mentioned in our email conversation with the customer, when the customer placed the order the address was not correct and verified by the customer. We use UPS to ship higher value items for its security and it is unfortunate that UPS lost the package after the address change request was submitted to them. As mentioned to the customer, we did miss that they had purchased transit insurance via Route and we submitted the customer claim to Route on their behalf. Route has reviewed the claim and approved it for the total value of the order. We are awaiting Route to process the reimbursement for the claim. Once this has been processed we will either proceed with shipping out a replacement to the customer or process a full refund. This was all outlined and agreed upon in our email conversations. During the entire situation, we have worked as diligently as possible behind this case to help the customer resolve this issue. As soon as we were notified that the address was incorrect we submitted a request to UPS to change the address. The request was successfully submitted, but it seems UPS lost the package after the fact. As much as we would like to have control over the couriers, unfortunately, that is not possible. As mentioned to the customer, everything is being sorted out and as soon as the claim has been processed from Route, we will proceed to finish resolving this issue with the customer. Thank You JFL Inc.

• Initial Complaint

  08/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a necklace from this business through AFFRIM. The business sent the merchandise to the wrong address per UPS and requested that the business do an investigation to inquire where the merchandise was sent. I had already made my first payment to AFFRIM in good faith and anticipation of the necklace. I never received the necklace nor have I received ANY proof that the necklace was sent to the correct address. I was not given proof of delivery and that it was signed by me. I requested this information multiple times and it was not given. Instead, I am now receiving collection notices for merchandise I did not receive. I do not know if I have any other recourse by BBB to request them to give me proof of delivery. I cannot collect it from UPS myself because the store sent it and they have to provide me that information directly per UPS. I have requested this information from AFFRIM and they refused to assist me, they just continued to request me to pay on it.

  

  Business response

  08/20/2021

  Business Response /* (1000, 5, 2021/08/06) */ Hello, After looking into your order, we see that the order was shipped to the address that was provided to us on the order details. Per our conversation with Affirm, you had provided us an incorrect street number. Since there was no communication from you after the order was placed, there is no way for us to know that you had provided us with the incorrect address. We processed the order within the time frame provided in our policies. The package was delivered to the address that was provided to us. At this time, there is nothing we can do as we followed the instructions and address provided to us at the time of the order. We cannot be held responsible for any typos, mistakes, or incorrect information provided to us in the order details. We apologize that you had made a mistake when providing us the address and can only process orders based on the information that was provided to us. It seems that you had started a dispute with Affirm and they have agreed with our point of view. Thank You

• Initial Complaint

  06/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a jewelry store, I've bought multiple items totaling thousands of dollars however on a recent purchase of a men's 10 kt yellow gold "diamond" ring, the overall ring was poor quality. As a result, 20-30 of the stones have fallen out. I have returned this item in total 3 (three) separate times including paying postage and $75 repair fees. I live in California and JFL is in GA. This ring was purchased less 8 months ago between $750- $800. I have multiple diamond rings of similar size/style etc, and have NEVER had a fraction of the issues as I've had with this ring from JFL. I received a 2nd (second) opinion from another jeweler and confirmed again that the ring is poor quality item with "flakes" and clear sealant "filler" used instead of small diameter stones. This is evidence why they continue to fall out. Previously JFL would respond usually days later and would not return my voicemails. However now, they do not respond to any of my communications. I've spent near $1100 total

  

  Business response

  06/15/2021

  Business Response /* (1000, 5, 2021/06/15) */ Hello, We apologize to Mr. ******* for not being able to respond back to him as quickly as we would like. As mentioned in our previous emails, we are a very small business and due to the pandemic have been having issues with staffing which has hurt our abilities to communicate as efficiently as we would like. That being said, when Mr. ******* contacted us in regards to their Pinky ring missing diamonds, we had no issues in taking care of this for them. When we received the item and assessed it, we found that the ring itself had dings, dents, scratches, and other signs of heavy use. Regardless of the condition of the ring, we accepted to help him out and have the missing diamonds replaced under our warranty policy. Additionally, within the warranty policy, it is clearly stated that the customer is liable for any shipping costs associated with shipping an item to us and back to them. We tried our best to accommodate Mr. ******* and the issue with the missing diamonds. After having the ring repaired and missing diamonds being set, we checked each and every single diamond on the ring to make sure that there were no loose diamonds. Additionally, we even made sure that the prongs were reinforced so that the diamonds do not fall again. For whatever reason, a day or two after Mr. ******* receives the ring, more diamonds go missing. As mentioned to him in our previous conversations via emails, this is something that have never encountered as we have been selling this same style ring for many many years and not a single customer, aside from Mr. *******, has had this issue. We have reinforced the ring to make sure the diamonds can be supported. We have set many missing diamonds as well. Unfortunately, it is very hard to tell if this issue is occuring due to a manufacturer defect or due to the condition the ring was in when we first received it for repair. At this time, since this is an ongoing issue, the most we could offer is for Mr. ******* to send the ring back to us and we would be able to offer a 50% refund in the form a store credit for the original purchase price for the ring. If this works for Mr. *******, please contact us and we can coordinate the details. Again we sincerely apologize for all the troubles and inconveniences this has caused. We sincerely wish that we could have helped more. We try our best to resolve any and all issues that come up in a timely manner. We also hate to see customers going through any issues and do everything in our power to be able to take care of the situation. We look forward to hearing from Mr. *******. Thank You JFL Inc. Consumer Response /* (3000, 7, 2021/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this as a suitable response given I've spent $75.00 as a "Re-enforcement" fee including $70 everytime I had to return for repairs, three (3) in total. $75.00+$210= $285 with the original purchase price of $749.99, equals $1,034.99. Your offer to refund 50% of the purchase price, would amount to $375.00 and barely a third (1/3) of the total amount of money I've spent. And specific to store "store credit"? As you even stated in your formal response, "Unfortunately, it is very hard to tell if this issue is occuring due to a manufacturer defect or due to the condition the ring was in when we first received it for repair", and given the fact three (3) repairs in total with a "Re-inforcement" fee of $75.00 in less than 9 months,clearly indicates a manufacturing error. I confirmed this with a local jeweler and i requested this be doc7me Ted on writing however, it required another fee and I'm sick and tired of throwing good money at a bad quality ring. As I previously included in my original complaint submission the pictures of 3 rings in total, the other two (2) are from other jewlery stores which I've owned longer and wear daily, yet as you can see, there's no stones missing. To draw an analog for comparison purposes; if I bought a vehicle and within a month it broke down and required that I pay hundred of dollars to fix, if the end result was the vehicle is still broke down and doesn't work, than it would be a lemon. To further my point, this ring is a lemon and it is missing 4 diamonds in total. Also, you haven't made every effort to work with me and resolve this in a timely fashion, you can't even return my emails and not once have even returned my voicemails. First it was our phones are down, then it was, the ring is with another jeweler, then the jeweler had an emergenc.and finally radio silence. This is why my only option was to file a BBB complaint. I've spent over $3,000 in the last year alone with JFL and would've been even more given my request for a custom pendant. This was also mismanaged and clearly demonstrates a chronic lack of common sense and business intelligence. JFL has been everything but transparent throughout this process and it truly is unfortunate as I've had to take my time to file this complaint now my response when this entire issue could've been handled amicably and resolved where both parties would be satisfied with the outcome. However, as it's been par for the course with JFL, a disingenuine, disconnected, and unethical solution was provided as "satisfactory" and as I listed above, barely equates to a fraction of the dollars originally paid for this item. I've paid close to $1100, and you think $375.00 is doing right by your customers? Business Response /* (4000, 9, 2021/06/28) */ Hello, Thank you for your response. We understand your frustration and we see that you have spent good money with us and we do not want that to go in vain. We apologize that we have not been able to resolve this issue amicably. That being said, at this time we see that our option to resolve this issue is not acceptable to you. In this case, please let us know how you would like to go about resolving this? We see that you are frustrated and angry and we realize that. In addition, we realize that no matter what option we offer it would not be satisfactory for you. So in this case, please let us know what the resolution can we offer you that would be acceptable for you. Once we receive your response, we will be able to take it to the manager and the owner to see how they would like to proceed. We are here to work it out as we have been from the beginning. We tried again and again to rectify the situation, unfortunately something is happening that is out of the norm and we need to get this figured out and resolved for you as soon as possible. Thank You JFL Inc. Consumer Response /* (4200, 11, 2021/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually there are multiple solutions that I would find satisfactory in order for this to be resolved amicably. Unfortunately you haven't wanted to do that offering me a fraction of what was initially spent is of concern so with that being said I would like to return this ring and receive a refund Of the original purchase price. Even then I will still be out $300, that's fine as long as I can get reimbursed what I originally purchased the ring for. I believe the purchase price was $749.99. As I said, I've spent close to $1100 with shipping included,but my desired outcome is I'll return the ring and be reimbursed for the purchase price of $749.99. Thank you. Consumer Response /* (4200, 12, 2021/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually there are multiple solutions that I would find satisfactory in order for this to be resolved amicably. Unfortunately you haven't wanted to do that offering me a fraction of what was initially spent is of concern so with that being said I would like to return this ring and receive a refund Of the original purchase price. Even then I will still be out $300, that's fine as long as I can get reimbursed what I originally purchased the ring for. I believe the purchase price was $749.99. As I said, I've spent close to $1100 with shipping included,but my desired outcome is I'll return the ring and be reimbursed for the purchase price of $749.99. Thank you. Business Response /* (4000, 14, 2021/07/08) */ Hello, We understand your position and understand that you do not want to receive a partial credit on the ring. After taking a deeper dive into our records and the issue with your ring, we see that you had bought the ring in July of 2020. When you originally received the ring, everything was fine and great until 6 months down the road in December of 2020 you contacted us about the diamonds being missing. When we first received your ring for repair, the condition of the ring showed that it had been put through a ringer. The ring showed dents on the side and the shank, along with a lot of scuffs and scratches. Generally, when an item shows that much wear and there are missing diamonds, we do not cover it within the manufacturer warranty because it is apparent that the diamonds were lost because of the way the ring was maintained. Irregardless of that, we decided to help you out and replace the missing diamonds free of charge. Since then it has been losing diamond over and over again. As mentioned in our previous correspondences, the way this ring was maintained has caused the ring to loose diamonds over and over again. We understand that you do not want a 50% credit. We would implore you to look at it this way, when you send us that ring back for a return, we would have the cost of removing all the diamonds from there which has a high labor cost. From there we would melt the gold at a scrap value which is a fraction of the real value of gold. This entire process has high costs and us offering you a 50% credit towards the ring, within itself, is a one off offer. Unfortunately, we would not be able to do anything more than 50% credit. After this much back and forth, this offer will be valid until July 13th, 2021. If you choose to change your mind, that is great and you can send the ring to us for a store credit of 50%. If you still do not agree to these terms, then after the 13th, we would not be able to offer the credit again. We understand that this has been a frustrating process, but we have tried over and over to help you through this process as much as possible, unfortunately, it does not seem like we can come to an amicable resolution. At this time, this would be our final offer in this case and if you choose to accept it, that is great. Let us know and we can proceed accordingly. Thank You Consumer Response /* (3000, 20, 2021/07/10) */ I find it completely unamicable and unhelpful this stubborn response that this business provided given the continued delaying is ridiculous and not accepting this pathetic offer again. Either way the consumer gets the **** end of the stick. It's all good,you'll never get my business again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩