ComplaintsforAmTrust North America
Insurance Services Office
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We used this as a workers comp company through ADP. We insured a few employees- we then cancelled. ADP dropped the ball and didnt cancel the policy on time as our agent. Now Amtrust has tried to bill us. - they are trying to bill us for staff they never covered (outside policy dates) that were not insured by this company. They are basically trying to extort money from our company to pay them for staff members outside of their policy. They will fix their audit report to reflect the truth.Initial Complaint
03/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Our small business carried Workers comp policy through them for 3 years.We were given our premium price and paid it monthly with no issue.We got our new quote for the following year it was more than quadruple What we had paid before. I cancelled the policy then some audit happened and we magically Owe $2100 from 2022. The guy threatened our business. He kept changing the amount owed. Wanted us to pay by *****. If youre an ethical business you dont threaten customers.You also dont tell them their policy is one amount then assess them a huge fee when they decide to take Their business elsewhere.Initial Complaint
03/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
i attempted to cancel the policy and called several times and the policy was never cancelled. The said to call the agent then the agent never cancelled. Then they charged a fine for an audit that was never done. They then continued to deduct from my account without my permission as i had requested to cancel several times.Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Made payment on 11/2/2022 to have insurance policy reinstated .but everytime I call company they keep telling me that there waiting on underwriter to reinstated policy. Policy is paid on full with no current balance. Balance was paid to ***** financial and they have already sent information over to have policy reinstatedInitial Complaint
10/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Re: AmTrust ***************** Policy # KWC1254886 Insured - ************************** Corp.Dear Sir,I have purchased ****************************** through AmTrust ***************** for my coffee/pastry shop for years. During the audit last year, I realized the classification number to assess the premium was wrong for years (It has been charged by the code number ****). I then had requested to correct it accordingly in my message to them. AmTrust did not do so.I disputed the audit result again in September. My business shouldn't be assessed by code #**** which is for Bakery with Salesman, Drivers and Routes. ********************************* sent me an email on 09/28/22 advising the correct code number should be **** ************************* While the rate per $100 payroll for Code **** is $2.94, AmTrust has charged me $7.30 per $100 payroll for Code ****. Therefore, I requested a revised audit statements of ********************* as well as refunds. I sent three emails for this request but has never received any answer. I called ********************************* this morning as a courtesy before filing this complaint. Nobody answered/returned my phone call.You are kindly requested to help me resolve this issue. I need AmTrust to Re-calculate my premium of ********************* (both paid in full based on the wrong code ****)Send me the revised premium statements Issue refunds for the requested period of time.I thank you so very much for your help and look forward to hearing from you.Sincerely Yours,********************************* Cafe Pastry Garden ******************************************************************************* Phone ************** Email: ********************Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i canceled my policy in March and amtrust still took their pmt out of my account for ****** I contact them numerous times they tell me the refund **** handles. it is almost 5 months later i keep emailing and calling they said wait till audit done which i did and this is how it went. at the end of the the year they audited me where i owed them ******....then in march i canceled and told them I didn't want there services anymore April came and they took their pmt of ****** anyway so really i owe them ***** for being short in my estimation of wages. so then when i canceled my policy in march they decided to do a new audit which resulted in a refund to me for ****** which should make my refund from them as a whole ******....they are only refunding me 2***** when i email the refund ********* they now tell me its a different department that has to refund me my pmt of ****** back even though refund department told me i had to wait for the 2nd audit over to be reimbursed my pmt back. i had 2 audits in a matter of 2 months done and now they mad they did second audit and cost them money and now they trying not to give me all my money back. they are horrible and you should never use them. my refund from them should be ******Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have spent over three hours on the phone with a listed agent and amtrust (being cut off and being provided false promises). I was issued a workers comp policy audit which I called and confirmed cancellation last July. However, they still persisted on the audit for a household employee and issued a **** for a policy never utilized and that had been cancelled. I have received cut off phone calls, lies and unfulfilled promises to call back. I have been told to go to my agent but when my agent calls they insist I must. Amtrust is clearly a shady business with horrific service.Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a business owner who is required to have workmans comp insurance. My franchisor set us up with AmTrust who has turned out to be the shadiest, most dishonest insurer Ive ever dealt with. On February 28th, 2022 our business credit card was debited for $5,878. This is the SECOND TIME this has happened within the last two months. We are current on our premiums and annual fees. Nothing has changed in our operation. Weve had zero workmans comp claims. Every time I call AmTrust to settle this they accuse me of manually approving this transaction (I have not) and just get a bunch of excuses and no resolution. The last time they did this I managed to get the transaction backed out only to have them slap us with it again. Its just purely fraudulent theft. Who the h*** does this? Just a random, Hey, we want $6k out of you transaction? And then your customer service department - who has no reasons or explanation for the transaction in the first place - accuses me of approving this.Initial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company is charging me over $700.00 for an uncooperative audit. I obtained Worker's Comp insurance through Cover Hound (agent), Amtrust was the insurance provider. Coverhound did not tell me anything about an audit until I canceled the insurance. Amtust sent me letters through a separate company. I believed it to be junk mail as I did not recognize the name. I was told about an audit when I canceled the policy in June. I have been trying to complete the audit since and can't get logged on to their system.Initial Complaint
09/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We cancelled this; insurance policy since we moved offices, and soon thereafter started being hit with invoices for an audit, without any kind of explanation as to what they needed from us. After all, the policy had been cancelled months ago. Through a third party (Huckleberry), they demanded a large fee for not completing an audit, and threatened to report our account to collections in the same email! Mind you, this is their first email about anything to do with an audit requirement, their first invoice, and already they were threatening to report us to collection!? Obviously, since we cancelled the policy, we had no idea why they were billing us for services they had not rendered, and threatening us in the same email with punitive action. We filed a complaint with the Attorney General's office immediately due to the obvious, thinly-veiled extortion attempt. My next report will be to law enforcement as this is clearly criminal behavior. They are scammers. Avoid them.
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.