ComplaintsforThe Aliera Companies, Inc.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was on travel and received a letter from Alieracare dba Unity Healthshare, LLC my former health insurance provider that my personal data had been breached. They provided enrollment information for a 1 year plan with Lifelock but when I tried to enroll the Lifelock website rejected my enrollment. The letter said nothing about a deadline to enroll online but said the deadline to enroll by phone was 11/15/21.I called Lifelock and the clerk and her supervisor were rude and unhelpful.I contacted Alieracare dba Unity Healthshare multiple times but they never replied. I offered to pay Alieracare for the 5 days out of the year that they had promised but still I received no v reply from them.They need to help me mitigate the damage that they caused by breaching my personal data. They can either provide the year data protection with lifelock (less 5 days) or provide a year of credit monitoring to be sure no one is attempting to do harm to my credit profile or steal personal identifying data.

• Initial Complaint

  10/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had Trinity Healthshare as a primary personal medical Insurance. I found out about this insurance on Covered California in May of 2019 and signed with them as a start date of 7/1/2019. For last 3 months, they have been overcharging me $10/month. I had tried to reach them with no result until the phone numbers were disconnected. On 07/12/2021 at 9am, I received an email from them stating that due to the regulatory reasons, they cannot operate in my State, and I do not have any longer medical insurance. When I researched online and found out that: 1. Aliera Healthcare does not hold a certificate of authority or other license authorizing it to transact insurance in the State of California. 2. Trinity Healthshare does not hold a certificate of authority or other license authorizing it to transact insurance in the state of California. 3. California Department of Insurance has issued them Cease and Desist Order on 03/8/2020 Since Trinity HealthShare and Aliera Healthcare are not currently

• Initial Complaint

  07/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I had surgery on 7/22/20 I was told this Trinity Health care would pay for the surgery. I was only responsible for 2052.96. I payed my obligation and have called over and over to this company to get them to pay the balance. I called 7/26/2021 and was told the company was no longer in business. I am left to find a way to pay 36,960.49. My account number was XX-XXX-XXXX.

  Business response

  08/26/2021

  Business Response /* (1000, 5, 2021/07/27) */ Aliera Companies has received your complaint dated 07/27/2021, regarding your share request; however, your complaint should be removed from this company's public forum and directed to the membership program for which you belong, in this instance, Sharity Ministries. While this complaint does not belong on this forum, we feel it is necessary to provide you with as much feedback as we can. For clarification, On July 8, 2021, Sharity Ministries filed for bankruptcy under Chapter 11 of the Bankruptcy Code. Sharity has sent a message to its members and their goal is to respond with a status update after July 31, 2021. All inquiries should be directed to Sharity Ministries. If you have any additional questions or concerns, please contact Sharity Ministries customer service using the information below; Toll-Free: (XXX) XXX-XXXX, Email: *****@sharityministries.com. We wish you good health and hope you are staying safe during these uncertain times. Consumer Response /* (3000, 7, 2021/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this response because i feel this company did not keep its commitment. I have been talking with this company for over a year about this bill. Over and Over again they said it would be paid. Now this bill responsibly has fallen on my husband and i. This company should paid for what they said they were going to pay

• Initial Complaint

  05/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Stay far far away from this company. In case you have money and time to waste go for it. I trusted my insurance agent referred by a colleague which was a huge mistake. When I got a mammogram in November 2019 the claim was denied since my provider is out of network which isn't true. Lee Health is the biggest healthcare provider in Lee County. The same provider as my primary care doctor - actually in the same building. Called in numerous times and was told it is approved but it takes up to 45 days. This is going on for over a year now. Meanwhile, I received several collection notes. Every time I was told a different story - now only part of the mammogram is approved but there are no shares/funds available to cover the claim. When asked when that might be no one can give you an answer. I tried to get a supervisor on the phone which was not possible. They don't want to deal with complaints at all. Lastly, I paid for the mammogram out of my pocket.

  Business response

  06/30/2021

  Business Response /* (1000, 8, 2021/05/27) */ The Aliera Companies has received your complaint dated 05-19-2021, regarding your share request; however, your complaint should be removed from this company's public forum and directed to the membership program for which you belong, in this instance, Sharity Ministries. For clarification, Aliera is a holding and management company and is neither an insurance company nor a Health Care Sharing Ministry ("HCSM"); however, through multiple wholly owned subsidiaries, among other service-related contractual solutions to other industries, we provide services to HCSM clients. The Aliera Companies, nor any of its service subsidiaries, holds any liability for its clients' customers for unpaid share requests or other issues arising from your health care sharing ministry membership. While this complaint does not belong on this forum, we feel it is necessary to provide you with as much feedback as we can provide from subsidiaries under our control as it relates to your complaint. To protect your privacy and personal information, we cannot disclose the details of your case on a public forum. However, as a Healthcare Sharing Ministry (HCSM) member, a Representative will contact you directly with the final determination and details regarding your share request. We wish you good health and hope you are staying safe during these uncertain times. The Aliera Companies Consumer Response /* (3000, 10, 2021/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is just the regular statement and that they are NOT responsible for anything. Doesn't help my case at all. My conclusion is: Lesson learnt and stay away from shared Health Plans! Business Response /* (4000, 16, 2021/06/29) */ While this complaint does not belong on this forum, we feel it is necessary to provide you with as much feedback as we can provide from subsidiaries under our control as it relates to your complaint. Based on the sharing eligibility requirements set forth by the specific HCSM client represented, in this instance, Sharity Ministries, we have received internal information regarding your complaint that an initial determination was made by the service entity responsible for processing share request(s) for ministry clients and the share request has been resolved. A letter was sent from Sharity Ministries on May 25, 2021, to the email address on file with the payment details for your share request. If you, the HCSM member, have any additional questions, please contact that ministry's respective member services team, in this instance, Sharity Ministries Member Services, Monday through Friday, from 8:00 a.m. to 8:00 p.m. EST at (XXX) XXX-XXXX.

• Initial Complaint

  05/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A visit to an urgent care facility was denied as out of network in error in May 2020. After several calls, the claim was approved for sharing 1/15/21. The urgent care facility has not been paid. The customer service agents state it takes 45 business days for the payment to the provider, but it could take longer. I have requested to talk to a supervisor twice. I was promised a call back which I did not receive. The second request, I refused a call back and was routed to the survey and was not connected to a supervisor. Prior to the visit I contacted Aliera to refer to an in network facility. The company approved the charges for sharing and has not paid the urgent care facility.

  Business response

  05/19/2021

  Business Response /* (1000, 5, 2021/05/07) */ Dear Ms. *****, The Aliera Companies has received your complaint dated 05/06/2021, regarding the share request; however, your complaint should be removed from this company's public forum and directed to the membership program for which you belong, in this instance, Sharity Ministries. For clarification, Aliera is a holding and management company and is neither an insurance company nor a Health Care Sharing Ministry ("HCSM"); however, through multiple wholly owned subsidiaries, among other service-related contractual solutions to other industries, we provide services to HCSM clients. The Aliera Companies, nor any of its service subsidiaries, holds any liability for its clients' customers for unpaid share requests or other issues arising from your health care sharing ministry membership. While this complaint does not belong on this forum, we feel it is necessary to provide you with as much feedback as we can provide from subsidiaries under our control as it relates to your complaint. Based on the sharing eligibility requirements set forth by the specific HCSM client represented, in this instance, Sharity Ministries, we have received internal information regarding your complaint that an initial determination was made by the service entity responsible for processing share request(s) for ministry clients. Your complaint has been escalated to our client's (the HCSM's) leadership for further review. We wish you good health and hope you are staying safe during these uncertain times. The Aliera Companies

• Initial Complaint

  05/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good afternoon. I would like to make you aware of the Issus with Aliera Trinity Healthcare. Connecticut Insurance Committee has a bill to protect Connecticut residents from being offered plans from Health Care Ministries. These companies offer a low-cost healthcare product that often seem like health insurance to the consumer, but when push comes to shove customers are left with large medical bills that need to be paid out of pocket. And we should take action in Indiana. I haver personally experienced this issues. It is absolutely not fair I have had to pay my medical providers out of my pocket after procedures performed on September 2020. I paid my premiums every month on time. PLEASE HELP ADDRESS THIS ISSUE . If you want to contact me directly I will be more than happy to speak with you. My name is Dr. *** ***** ********, DDS , cell XXX XXX XXXX Aa

  Business response

  05/20/2021

  Business Response /* (1000, 5, 2021/05/06) */ We have received your complaint dated May 4, 2021, regarding your share requests. Trinity is a 501(c)(3) non-profit Health Care Sharing Ministry ("HCSM") organization; HCSMs are faith-based organizations that bring together individuals with common ethical or moral beliefs to voluntarily share with each other in the payment of eligible medical expenses. There are no contracts, and this program is not insurance; therefore, there is no promise to pay made by Trinity or any organization that provides services to Trinity or its members. Members voluntarily sign a Statement of Beliefs and make monthly sharing contributions (gifts) that are shared member-to-member and dispersed based on medical need. Based on the sharing eligibility requirements set forth by Trinity guidelines, an initial determination was made by our processing department regarding the share request(s) referenced in the complaint; however, your complaint has been escalated to the ministry's leadership for further review. The investigation is ongoing and you will receive a supplemental response detailing our determination once the issue has been resolved. Consumer Response /* (3000, 7, 2021/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not reasonable for this company (Aliera/ Trinity) to call monthly premiums " MONTHLY SHARING CONTRIBUTIONS (GIFTS). Who can afford to give gifts to an entity when they do not pay providers for services rendered? Who in the right mind would agree to that!??? This is non sense!!! Business Response /* (4000, 9, 2021/05/07) */ Your complaint has been escalated to the ministry's leadership for further review. The investigation is ongoing and you will receive a supplemental response detailing our determination once the issue has been resolved.

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