ComplaintsforShedavi LLC

• Initial Complaint

  03/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I made a purchase with shedavi utilizing there website on 3/11/24 at exactly 8:31 pm utilizing a promotional offer (First20) I received via text after subscribing to their mailing list. My purchase total was $112.00 utilizing that promotional coupon with advertised free standard shipping for orders over $100 according to their website. According to the websites frequently asked questions my order was to arrive within 10 days of confirmation email. On 3/12/24 the $112 was deducted and withdrawn from my account for the purchase of 4 hair vitamin bottles total. After receiving no tracking number or other communication outside of the confirmation email I reached out to the business via email, text and telephone. I can never get a representative on the phone the voicemail is always full. No resolution via email just pointless case #s. I don't know what to do anymore. Currently as of today 3/30/24 my order says unfulfilled on the website and I still have no tracking information or updates. This is very triggering to my anxiety

• Initial Complaint

  11/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 11/4/23 I ordered the Iconic Hair duo, the money ($78.73) was taken from my checking account immediately.I received a confirmation email following the order, but that is the last I heard from the "company".I have sent them multiple emails requesting the status. No response at all.I tried to call the so called number listed for the company, they do not answer. I googled the address listed for this "company" and it is a *** store. That is very suspicious.I had to call my bank today to file a dispute to get MY money back. Because of that they had to cancel MY card and now I have to wait for another card.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 9-1-2021 I order 2 bottles of Shedavi the cost is $50.51 I received them on September 8, 2021 The pills had a bad after taste but I dealt with it hoping the afetr taste would go awy but it didnt I woke up tired October 11 ***** and the pills didn't agree with me at all the pills made me feel ************ are to strong for me - yuck! I discontinue the pills and kept one unopen bottle incase Shedavi wont me to return it I try to contact the company by email over and over ( email conversation is enclosed ) I contact this company today 11-1-2021 -2 times by emailing them to give them another chance to resolve the issue and I call but the mailbox is full so I couldn't leave any message *********** made 1 attempt to call like the email ************** isn't any phone numbers on my phone from ************** GA Here is the conversation: (Shedavi) Re: you give refunds from amazon why not from your company is wrong Inbox Jennica (Shedavi)Thu, Oct 21, 8:17 PM (11 days ago)Your request (901) has been updated. To add additional comments, reply to this email. Jennica (Shedavi) Oct 21, 2021, 20:17 EDT Hello *******, I called ******* Jennica (Shedavi)Thu, Oct 21, 8:23 PM (11 days ago)Jennica (Shedavi) Oct 21, 2021, 20:23 EDT Hello *******, I called today at 4:13pm est. I wasn't able to reach you nor was I able to leave a message. I've review ************************* Fri, Oct 22, 9:32 PM (10 days ago)Send me your number so I can call you back I don't see any messages that you left on 10-21-2021 ************************* <********************>Mon, Oct 25, 10:20 AM (7 days ago)to Shedavi Morning- It has been 4 days and you have not sent the number to call you on nor do I have any messages or number on my phone to call you back to ( I cleared all my messages today 10-25-2021 so you can leave me a message incase you want to call back and leave one) If I don't hear back from you today I will contact the BBB and place a note on their website to inform

  Customer response

  11/09/2021

  Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:
  Hey hello Mrs A- i hope your doing ok (-;
  I heard from the company Shedavi (-; they say they place the money back in my **** card 2 days but I don't see it yet so on that note let us give them a few more days.Thanks for reading this message.
  BLESS YOU FOR HELPING ME !!Makes me emotional.
  Best,
  *************************

• Initial Complaint

  09/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have starting using only their hair products for 2 weeks plus the hair growth supplements and I started loose my hair in huge balls of hair falling I still haven't recovered from it I stopped 2 weeks my hair is dead now .I have full refund and they are refusing based on their no refund policy. Here's the exchange me:"Well you could assist me in get my money back since I'm lost a lot of hair as soon as starting using your products. I'm super disappointed and I had purchased the full package believing the reviews .little did I know my hair would go from super healthy to completely broken and falling off. I should have never trusted to the reviews and continue what I was doing."them "Thank you for contacting us regarding your last order . Shedavi has a no refund policy. We will gladly exchange your unopened, unused product."them again "I apologize for any inconvenience that this may have caused. Thank you for your feedback. Results may vary for each customer. " I'm really upset.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Placed an order with Shedavi on 8/27/2021, received an email on 8/30/2021 saying order has shipped. Tracking # given has consistently said USPS is currently waiting for the merchandise. Called Shedavi twice left messages about my issue, no return call. I emailed Shedavi 4 times got one response saying that they can't do anything for orders that say delivered which my order has never said, they did suggest I wait 7 days from 9/5/2021 and if I haven't received my order they would check with manager to see if I can receive a one time courtesy replacement order. This is not acceptable because they absolutely have my payment but I have no product. Was never delivered to my home and I never received any information from them stating that it was delivered. This company seems to not care about the customer at all and I am completely disappointed in their customer service. I would like to receive my products or my money credited to my credit card.

  Business response

  09/13/2021

  Consumer Response /* (2000, 5, 2021/09/09) */ Shedavi has reached out to me and apologized for my delivery not getting to me in a timely manner. Shedavi is overnight shipping me my products and I am very satisfied. Thank you!

• Initial Complaint

  07/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  An order was accidentally placed with those company. And email was placed within 5 minutes to cancel the order. I received an email about an hour later stating after a half hour orders cannot be canceled. The business purposely waited and hour to email me back. However, the order has not been shipped and still the company will not cancel the order and issue the refund. The company has stopped corresponding.

  Business response

  08/06/2021

  Business Response /* (1000, 9, 2021/07/20) */ Thanks for your feedback. All orders can be cancelled within 30 minutes of placing your order during business hours. Going forward we will be providing additional paths to edit/cancel orders as a self serve option. We have attempted to contact this customer via phone and email to resolve this matter. Consumer Response /* (3000, 11, 2021/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As explained in the previous message, I was contacted 1 times via email asking to confirm my phone number and have not heard from this company again. I can provide my phone transcripts to prove this company has not called me, left a voicemail, etc. Thank you Business Response /* (4000, 15, 2021/08/03) */ We have contacted this customer on multiple occasions to resolve directly. We have not be able to connect with this customer. Customer refund has been processed and will be completed within 2-3 business days. Consumer Response /* (2000, 17, 2021/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although the communication that supposedly occurred on behalf of the company is false, I have accepted the outcome of the full refund that I have received.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩