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Complaint Details
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Initial Complaint
09/11/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased the Ahh bra from an advertisement on Instagram. When I got the product it was not as advertised so I contacted the company for information on returning for a refund. The customer service agent told me I did not need an RMA and to return it to the address on the invoice in which I did in July 2021. To this date I have not received my refund. Order #XXXXXXXXXXXXXBusiness response
09/28/2021
Business Response /* (1000, 5, 2021/09/20) */ Due to the nature of the product the customer was issued a refund without a return. We do not accept returns on intimate items, we acknowledged the mistake and issued the refund. The refund for this order has already been completed. The matter was resolved before opening the case. Consumer Response /* (3000, 7, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a refund. When was it issued and how was the refund processed? Please provide last 4 of the credit card number and date if refund. Business Response /* (4000, 9, 2021/09/23) */ The order was placed on Walmart.com as a third party seller they do not extend the customers financial information to us. We have attached photos from Walmart that also verify that the order was refunded to the customer on 08/03/2021. Consumer Response /* (2000, 11, 2021/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.