Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered multiple of the Levolor Cordless Solar Shades from Lowes on 01/05/2025, took deliver on 01/10/2025, and got these installed on 01/26/2025. On 01/24/2025 I had QTY 19 of the 37x72 cut to size at a local Lowes. After having these Shades installed, I have had nothing but issues. Many of the springs no longer work and the shades have to be removed and manually rolled up to open the windows. Many of the shades either fail to lock in place or unlock and result in having to manually remove the shades and wind them up again. The shades spring tension is anything but consistent. I can roll them all up from the same starting point and they will all unlock or lock in different positions and require frequent adjustments. I reached out to Levolor on 04/07/2025 to look for solutions and they were originally responsive and mentioned they were going to refund the units. Prior to sending a check, they asked me to troubleshoot the blinds and the troubleshooting proved to be fruitless and Levolor has gone silent and no longer acknowledges the emails. The did ultimately send a check for $40.48 to refund a single unit. I am requesting the entire order of $769.12 be refunded and I will dispose of these in any manner Levolor sees fit. These shades are defective as designed and should not be a product on shelves. Shades should not required continued maintenance and adjustments. Every week I am removed units and adjusting units that have springs that still function. The units with bad springs are either not used or have to be removed entirely to get the shades in the open position.

  Business Response

  Date: 06/24/2025

  Hello Mr. **************** apologies for the delay in responding. I am sorry you have difficulties getting your shade replaced. Unfortunately, it was not Levolor product or apart of Levolor vendors. I did reach out to Select blinds to have someone reach out to you directly. I hope what was provided to you was satisfactory. Again, I apologize for the confusion and any inconvenience it may have caused you. If you in the future have any issues with a Levolor product. Please feel free to contact us at *************. Our hours are Mon-Fri 9am-6pm. - ******

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23503309
  
  I am rejecting this response because:

  The vendor has stated it is not a Levolor product or vendor.  It's apparent they did not review the receipts or the item numbers. These are infact a Levolor product purchased from ******. Please see attached receipt and screen shot of the product. 

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/24/2025

  Mr. ****** you are absolutely correct. I did reply to the incorrect complaint. I mixed your complaint with another consumer that did not purchase our product. Looking at your receipts and also speaking with the local Lowes. It shows that you have already been refunded the cost your blinds through them. The check that was sent to you was sent prior to a full review of your receipt. I apologize for misunderstanding with the previous response. If you have any further questions, please feel free to contact us directly. Thank you.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23503309
  
  I am rejecting this response because:
  

  I was able to return uncut and unused units to ****** for a refund. The receipt has a grand total of $1,588.68. The successful returns are also captured. 14 out of 33 were returned to ****** successfully because they were not cut to size.  For the remaining 19 faulty product,  I was redirected to Levolor to seek warranty coverage.  After multiple attempts of getting help, I haven't gotten anywhere. I have tried to troubleshoot IAW Levolor's direction to no avail.

  I'm not sure how much the Levolor POC is juggling,  but it's evident they are not looking at the totality of documentation I'm providing or have provided to include their email chain. The receipts are also no being looked at.  All the information is there and in the original complaint. The original complaint also includes the balance for the 19 remaining units.

  ****** would not provide a return for unreturned product. Please give these circumstances the attention they deserve. I've attempted on multiple occasions to get this resolved with multiple POCs before we got to this point. 

   

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a solar shade charger and it was not compatible so I filed for a return. COMMUNICATING WITH CUSTOMER SERVICE IS VERY DIFFICULT AND OFTEN TAKES DAYS FOR REPLIES.. First I was told I would be refunded the cost (but didn't include sales tax) and that the paper check would arrive in 4-6 WEEKS. Then I emailed back asking why they are not refunding the tax too and why they can't simply refund my credit card.. They replied that they fixed the refund to reflect tax also and that I could get my refund via credit card if I wanted (although that was never an option to begin with). Finally with about another week of email back and fourth and no help with the credit card refund - I called. It took about 20 minutes for the gentleman to figure out how to do it then he sent me a link to input my credit card for a refund. He then proceeded to tell me it will STILL BE 4-6 WEEKS to process the credit card refund which is absurd it takes that long to handle an electronic transaction. Now I have to wait and keep checking my credit card for 1-2 months to see if this credit ever comes through? UNFAIR AND ABSURD. I want my credit processed now.

  Business Response

  Date: 02/19/2025

  I'm sorry you were not able to use the *** with your current motorized shades. My apologies as well with the timeframe for receiving the refund being an inconvenience for you. I checked on your refund request and saw that it was approved and will be mailed tomorrow the 20th. Please be on the lookout for an envelope with ****** ******* as the sender. Since the check request was already being processed, we were unable to process the refund back to your credit card. I have sent you an email directly as well. If you have any questions, please feel free to reach out. My apologies again. - ******

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be awaiting check in mail.   Thanks for speeding this up.  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Levolor warrants its blinds for lifetime.. The new warranty is only 10 years ago but i bought mine way past that.. The tilting mechanism is made of plastic and is made of poor quality. It should be made of metal like higher quality brands.. i have all the information regarding my blinds demonstrating purchase date but i could not get Levolor to warranty blinds and proof of residence they know the tilter mechanism is of poor quality and should replace it for me.. All i wanted was the replacement of the part and i would install the tilter mechanism in the blind. A good company would work with me to resolve my issues..

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21693710
  
  I am rejecting this response because:

  It took over 6 months to get a response and almost a year for a response from Levolor.

  Customer service is unacceptable and I demand a partial refund for the headache I had to endure with the shades.
  
  Sincerely,
  
  Katerina Strachenkova

  Business Response

  Date: 12/05/2024

  I'm sorry for the delay that accord with receiving your replacement shade. I am glad to see that it was delivered, and installation was covered by us as well. My apologies again for any inconvenience that it may have caused. 

  Business Response

  Date: 12/17/2024

  I'm sorry for the issues you had with your original order and the delay in shipping your replacement shade. If you wish to further discuss, please contact our customer service at *************. Our hours are Mon-Fri 9am-6pm. My apologies again. 

  Customer Answer

  Date: 01/14/2025

  I purchased Motorized levolor roller shades (total of 7 for my living room) on 5/26/23 from ****** in the amount of $4322.28. The warranty offered by the manufacturer is 1 year. One of my shades stopped working properly in January 2024. I have contacted Levolor support (****** advised to deal directly with the manufacturer since warranty is through them). The rep sent me instructions which I followed and I was still unable to resolve the issue. I called Levolor again and asked for a replacement shade. They have ordered it and said it will get manufactured and shipped to me within 3 weeks or so. I called back in February and shipping date was pushed to later in the month, each time I call I am told the shipping date gets pushed. I contacted the supervisor *************************** and assured me they have materials back in stock and it will get shipped to me May 6, 2024. I called again on May 7th and was advised it will get shipped on May 8, I called on May 9th and now am told it will be shipped on May 16th. It has been since January that I am told it will get shipped every time I call and I am living without a working shade. Since at this point it is unreasonable for me to wait for months for a replacement under warranty, I demand that Levolor replaces all my blinds to something they have in stock and readily available so I can have a fully functioning window coverings, or I demand that I get my entire order amount back for $4322.28 so that I can order shades from another place.