ComplaintsforPupSocks
Current Alerts For This Business
According to information in BBB files, PupSocks has a pattern of complaint alleging Delivery Issues and Refund Issues.
Consumers allege PupSocks advertises on social media platforms and on its website (GoPupSocks.com) enticing consumers to place orders for socks with custom prints.
Consumers are instructed to snap a photo or find a picture on social media that they'd like printed on their custom socks and upload the photo to the PupSocks website.
Consumers indicate once the order is placed, there is an expected 10 to 14 day turnaround time to receive the product; however, many consumers indicate several weeks, and sometimes months, pass without delivery of the socks.
Others allege delivery never occurred, some indicate products received were not as ordered, and many indicate PupSocks failed to issue refunds.
On December 17, 2021, BBB contacted Pupsocks to seek their voluntary cooperation in eliminating the pattern of complaint; however, PupSocks failed to respond to BBB's request. This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I ordered socks and a blanket from Pup Socks as Christmas presents. Since December, unbeknownst to me (until we investigated a recurring charge on our credit card), Pup Socks has been charging us monthly for a subscription to Digital Apps Content. I did not authorize this and was not made aware at the time of purchase. I have no idea what Digital Apps Content is and am receiving nothing of value from it. In fact, after Googling it, I believe it is bogus. $348.93 has been charged since Dec. ($38.77 each month since Dec and it is now Aug).Business response
09/03/2024
Hi ****,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!Regards,
Customer response
09/04/2024
Complaint: 22205579
I am rejecting this response because:The response states that the company will:
1) Reach out to Digital Content Apps.
There is no Digital Content Apps. The BBB website states that there have been ****************************************** the last 3 years. These complaints were given the identical response that I just received (via this BBB thread). So I do not accept their form letter response that yields no results. I want $348.93 refunded to my credit card ending in 8536 that was charged by PupSocks (through Digital Content Apps).
2) Support me once they receive more information from me.
I have no information regarding a subscription to Digital Content Apps, as I never signed up. If they need more information from me for a resolution, they need to state the specific information they require (which they did not).
I wish I would have looked up PupSocks on the BBB website before I ordered from them, as they have an "F" rating due to their 315 complaints in three-years. There is an entire ******** page **** Sock or Pup Scam) with 760 previously scammed members with experiences similar to mine. There is also a ******* video explaining how PupSocks deceives purchasers and signs them up for Digital Content Apps without their knowledge or consent (if not for this video, I still wouldn't even know where the charges originated).
My next step will be to file a complaint with ***********************, my State Attorney, if this issue is not resolved through the BBB (which it can easily be if PupSocks simply refunds the months of subscription that they charged).
Sincerely,
***********************Business response
09/09/2024
Hi ****,
Thank you again for reaching out to us about your concerns.
We were able to successfully reach out to the subscription management department, and had them issue a lifetime refund on ALL charges and confirmed cancellation of your subscription.
Please let us know if you have any additional concerns and we will work to address them.
Sincerely,
Customer response
09/11/2024
Complaint: 22205579
I am rejecting this response because:I requested a $348.93 refund (9 months of a $38.77/month subscription that PupSocks enrolled me in without my consent or knowledge). This latest response from PupSocks states that they successfully refunded all charges. As of today, 9/11/24, $348.93 has NOT been refunded to my credit card ending in 8536. I will await the next response via the BBB, but if PupSocks does not refund ALL charges, I am fully prepared to file a complaint with ***********************, my State Attorney.
P.S. I have 4 emails from *********************. The first email states that my YOGA APP has been cancelled (??what??). The next 3 emails each state that $19.36 has been refunded to my credit card. If this is *******'s subscription management company, then they need a new accountant. If this refund is indeed from PupSock's, they are about $290.85 short.
Sincerely,
***********************Initial Complaint
08/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
August 25, 2024 $38.77 charged for digital content I have not ordered any items from this company nor did I sign up for any clubs/services/subscriptions.Business response
08/27/2024
Hi ********,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Pupsocks is nothing short of amazing!Regards,
Initial Complaint
08/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I noticed an unauthorized recurring charge on my debit card on 8/11/24, which I have determined stems from a purchase made through the company Pupsocks on 11/19/2023, order# PS5019304. As a result of this purchase, I was unknowingly signed up for some type of subscription without my authorization for $38.77 per month that is showing up on my bank statement as DIGITALCONTENTAPPS *********** WY 03/10 (*******) Card -$38.77. I was charged $38.77 per month from 12/10/23-8/10/24, when I finally noticed/realized and began to research what it was. A simple ****** search revealed literally dozens of other Pupsocks customers with the exact same charge and issue. There is even ******* video about it. I sent an email to Pupsocks at ******************************** demanding a refund these charges totaling $348.93. This is the only contact info on their website. The email was returned undeliverable. There is also a phone number listed on my bank statement from the recurring charge *************), and it just goes straight to a generic voicemail. Details of the charges are below:Amount Date $38.77 12/11/2023 $38.77 1/12/2024 $38.77 2/12/2024 $38.77 3/11/2024 $38.77 4/12/2024 $38.77 5/14/2024 $38.77 6/12/2024 $38.77 7/11/2024 $38.77 8/10/2024Business response
08/13/2024
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!Regards,
Customer response
08/13/2024
Complaint: 22124854
I am rejecting this response because:Puosocks responded claiming they don't know what the "subscription" was that I was unknowingly signed up for, and asked me to provide them with additional information about it to research further. I cannot do that, as I had no idea I was signed up for this subscription, or what it is for in any way.
Sincerely,
*************************Business response
08/27/2024
Hi ******,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Pupsocks is nothing short of amazing!Regards,
Customer response
08/27/2024
Complaint: 22124854
I am rejecting this response because:
I'm not sure what more information Pupsocks wants/needs from me. As previously stated, I have already provided all the necessary and known information regarding this. I have know idea what the alleged subscription was that I was unknowingly signed up for. Please refund my money as requested.
Sincerely,
*************************Initial Complaint
05/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered from Pup Socks on 12/18 for Holiday Present. The delivery was late / never arrived. Finally got the delivery 1 month after the holiday. I paid for quick delivery. Starting in Jan 2024 I received a billing of ***** for 5 months from appcontetdigital. This is a fraudulent charge and is unauthorized. I would like to be refunded the ***** x 5 months for a total of ******. Cancel my subscription to this scam immediately.Business response
05/28/2024
Hi *****,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Pupsocks is nothing short of amazing!Regards,
Initial Complaint
05/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I went to a website called popsocks.com upon going to the website I purchased items for my niece and nephews for Christmas and December 2023. I received the product without any issue. In the subsequent months I have been charged $38.77 For a grand total of $193.55. I have tried emailing the company as they do not have a telephone number and have not received any response from this business. I paid in full upon purchasing these items back in December so Im not sure why I am still being charged $38.77 a month for five months after I already purchased the product .Business response
05/14/2024
Hi *****,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!Regards,
Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased some socks from PupSocks in late Dec 2023 for my husband. Since then I have unknowingly been charged $38.77 monthly (until May when it was flagged as fraud by my creidt card company) by it's actual name: DIGITALCONTENTAPPS. This is a scam, which has been widely reported. My bank is currently reversing all charges. This company should be shut down immediately.Business response
05/07/2024
Hi *****,
**** you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Pupsocks is nothing short of amazing!Regards,
Initial Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
While I was on vacation, my bank texted a fraud alert about a charge of $38.77. We stopped that charge but found that they had already charged me three other times. Digitalcontentapps then rammed through a new charge of $33.81. My bank couldn't stop that one and it isn't settled whether they are refunding the bogus charges. This all started because my wife got a Christmas present from Pup Socks. Both of these places are scams and need to be shut down.Business response
04/23/2024
Hi *****,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to Digital Content support team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Pupsocks is nothing short of amazing!Regards,
Customer response
04/24/2024
Complaint: 21585469
I am rejecting this response because I have still not received reimbursement for December's charge of $38.77. I did receive a credit of $33.81 today from where DigitalContent changed their amount to circumvent my bank's fraud department. My bank charged back 2 charges of $38.77 for ******* and February but they have not returned the December charge.
Sincerely,
***************Business response
04/30/2024
Hi *****,
Thank you for reaching out to us again.
I understand how frustrating this is for you. As we checked, you have already filed a dispute to your bank. Hence, a refund is no longer possible.
The bank will be crediting the amount back to you.
Regards.
Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Started receiving monthly charges of ***** on January the 5th, and just saw this after 4 months of the unapproved charges. I want a full refund of the ****** ASAP. I would appreciate additional compensation for the inconvenience this has caused me and my family as this through off our household budget.Business response
04/16/2024
Hi ****,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!Regards,
Initial Complaint
04/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a pair of socks from pupsocks.com and have two issues. One major and one minor.Major issue: I just received a credit card fraud alert statement for "DIGITALCONTENTAPP" charging me $38.77 / month. I looked in my history and this is the third month in a row! Looking online this is linked to my previous purchase with pupsocks. I saw no sign in the checkout process that I was signing up for a recurring fee or any kind of membership! This is pure fraud.Minor issue: They upsold me on rush shipping to get my product by Dec 25th 2023 (which they promised), but it arrived more than a week late!Business response
04/09/2024
Hi ****,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Pupsocks is nothing short of amazing!Initial Complaint
03/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Made a 1 time purchase and have been being charged monthly without notice and without agreeing to a monthly subscription.Business response
04/02/2024
Hi *******,
Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf.
Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!Regards,
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Customer Complaints Summary
317 total complaints in the last 3 years.
104 complaints closed in the last 12 months.