ComplaintsforFIXD Automotive, Inc.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered the companies 2 piece special for ***** plus tax and shipping. I received the order, however the company has charged an additional ***** on my credit card with no explanation! I've tried multiple times to contact customer service with no answer..

  Business response

  09/13/2024

  Hello,

  I have attached a screenshot of your order that shows the subscription was added to your sensor purchase. These details, along with additional details like how to cancel the subscription before the end of the trial period where also emailed to you. Since you are within our 30-day money back guarantee, a refund has been issued and your subscription has been canceled. Additionally, we have not received any support tickets from you, so in the future if you need to contact us, please email *******************.

  Thanks,

  The FIXD Team 

• Initial Complaint

  09/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the scanner. It told me nothing about my car. No codes shown but check engine light is on at the dash. Then... I get a random $99 charge for some membership I was unaware of. **************** numbers are automated. Beware of this product/service. Now... I still have a check engine light on... and I've spent another $120+ on no answers.

  Business response

  09/09/2024

  Hello,

  I have attached a screenshot from your order confirmation page. I can see that the subscription was added to your purchase. This information was also emailed to you as well. As for the sensor not detecting the **** please contact our technical support team by emailing ************************ We are not able to troubleshoot the sensor through the BBB portal.
  
  We offer a 30-day money back guarantee for both the subscription and the sensor. You are still eligible for both products so I went ahead and issued a refund for the subscription and canceled. As for the sensor, as long as you initiate the return by September 24, you will be entitled to a refund.

  Thanks,

  The FIXD Team 

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company fraudulently took money from my bank account. $99.99. I did not authorize this. I did not purchase this. I want my money back! I'm a single mom to a child with very special needs and $100 is a lot of money to me! I WANT MY MONEY BACK! This was charged to from my ****** account which this company has never and should never have access to. This is disgusting!!!!!!!

  Business response

  09/09/2024

  Hello,

  I see that you subscribed for our premium subscription through the app. It looks like when you tried to use a locked premium feature, you accepted the subscription terms in order to gain access. I also see that you were already issued a refund for your premium subscription by one of our support staff. The subscription has already been canceled as well, so the premium features will be locked again.

  Thanks,

  The FIXD Team 

• Initial Complaint

  09/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Fixd Automotive service.Keeps charging my credit card for $99.99 Have to dispute the charge on my credit card.This company should not be in business.

  Business response

  09/09/2024

  Hello,

  I have attached a screenshot of your confirmation page that shows the subscription was added to your order. This information was also emailed to you. Since we offer a 30 day money back guarantee on both the sensor and the subscription, we have gone ahead and issued a refund for the subscription and canceled that for you you as well. 

   

  Thanks,

  The FIXD Team 

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  they charged me for an upgrade that was declined twice. they were able to bypass boa security to withdraw from my account. I did not want their upgrade and closed the app as soon as i saw the offer. their web site shows no subscription or saving of information. yeet, through **** they were able to get my email and credit card information and charge me, bank of america does not know how they were able to overide their decline and get my money. *** changed my card number after 1st decline and they were able to get my new number and charge it,

  Business response

  09/09/2024

  Hello,
  I see that you subscribed for our premium subscription through the app. It looks like when you tried to use a locked premium feature, you accepted the subscription terms in order to gain access. The charge went through because you agreed to the billing terms that were presented to you in the app. I also see that you were already issued a refund for your premium subscription by one of our support staff. The subscription has already been canceled as well, so the premium features will be locked again.

  
  Thanks,
  The FIXD Team 

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Take money out of my account with out me know anybody know about it I

  Business response

  09/09/2024

  Hello,

  The charge was for the premium subscription that you signed up for when you purchased the sensor. I see that a support staff member has already assisted you with a refund. Please let us know if you need any additional assistance.

  Thanks,

  The FIXD Team 

• Initial Complaint

  09/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Never knowingly subscribed to an annual subscription. Bought a device and never installed or registered it. Reached out to this company several times via their customer support email to cancel my subscription. Never received a confirmation. This company was making several attempts daily to charge my debit card the $99 for an annual renewal. I followed all of the email instructions to "cancel" a subscription and their website indicated the "subscription had already been cancelled", and yet they still charged my card after several email. When I reached out to the company I got a form letter on how to cancel and followed instructions. I really just want my $99.99 refunded and my subscription actually cancelled and email confirmation indicating it.

  Business response

  09/05/2024

  Hello,

  I have attached a screenshot of your order showing that the subscription at $99.99 was added. This information was emailed to you, along with the full billing details of your subscription. Our support team was still working on your ticket and I see that a refund has been processed and the subscription has been canceled.

  Please reply to the ongoing email thread that you have with us if you have any additional questions.

   

  Thanks,

  The FIXD Team 

  Customer response

  09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Canceled my subscription last year August 9th, 2023, (see cancelation receipt attached)This year on Aug 10th I received a notice my renewal of $99.99 had been paid. I DID NOT authorize this. When I reached out to the company I got a form letter on how to cancel and when I call it goes to an automated system. No one to talk to to resolve.I just want my $99.99 refunded and my subscription actually canceled.

  Business response

  08/29/2024

  Hello,

  I am very sorry about that! It looks like there was an issue with the cancelation process. We have corrected this and issued a full refund for the most recent subscription charge. Please let us know if there is anything else that we can help you with! 

   

  Thanks,

  The FIXD Team 

  Customer response

  08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** *********************

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a device from FIXD and paid the price of $19.99. I received tge device within 5 days. It was meant to be a gift to my grandson who is about to get his drivers license and is searching for a good used car. On 8/26/24 I saw a charge of $99.99 from FIXD. I was not sure what this was about. I canceled my debit card with my bank who is now investigating it. I saw I had an email from FIXD a few minutes ago that said I had canceled my Premium subscription. I never ordered anything like that. I want my $99.99 back and then I will return the device for a full refund. These people get your card info and start their scams.

  Business response

  08/28/2024

  Hello,

  I have attached a screenshot of your order confirmation page, which was also sent to you in the form of an email. The confirmation page shows that the subscription was added to your order. Since you are within our 30-day money back guarantee, I have issued you a refund and canceled your subscription.

   

  Thanks,

  The FIXD Team 

  Customer response

  08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I haven't used this service since 2020 but every year they have charged my card and I've had to deal with them taking money from me since 2021. I have had to call them every year and every time they say my account is closed and I don't have to worry anymore they still take money from me every year they charge me and every year I have to call. This year they charged me a higher premium for a service that again I HAVENT used since 2020. The worst part is I called Thursday (08/24/2024) when they charged me $99.99 but they didn't give me my money back they said my bank disputed the charge (I called they had not) they hung up on me and when I called a third time they lied to me about an alternate solution. Now I have called earlier today (08/26/2024) and now they, "can't find my account." I just want my money back so I can get a new card and hope I never have to deal with this company ever again.

  Business response

  08/27/2024

  Hello,

  I am sorry for the confusion, but the agent you spoke to was correct in that we cannot issue a refund to the original payment method. This is because the card was closed after the charge was processed. We would be more than happy to issue the refund via ****** as an alternate solution. All we would need is an email address that we can send the funds to via ******. 

   

  Thanks,

  The FIXD Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩