Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copy of body of letter I emailed to ******************* :TO WHOM IT MAY CONCERN:I EMAILED your 'support' at this same email on Friday, July 18, 2025, regarding CANCELLATION of the order that I had just placed because of YOUR company's DECEPTIVE practices online. As I checked out the purchase, an addtional 'membership' was added WITHOUT MY CONSENT OR PRIOR ADVISEMENT, which will cost an ADDITONAL $99.95, plus taxes, after the 'seven day free trial'.Let me be clear: I DID NOT SIGN UP FOR ADDITIONAL AND COSTLY MEMBERSHIP WITH THIS PURCHASE!!! I immediately 'CANCELLED membership' but your company then completed the purchase without allowing me to back out of the order, although I tried like ****.So now you are going to send this product even though I IMMEDIATELY CONTACTED YOUR COMPANY then to CANCEL the ENTIRE ORDER!!!I am beyond angry over this. I am a senior, on a FIXED income. YOUR advertising is completely DECEPTIVE, and I got TRAPPED into a purchase of something I do NOT want.If this is not resolved for a FULL refund of the $42.98 I was charged for the fixd product AFTER I requested this cancellation, I will seek further relief. I have notified my bank of this 'PUSHED PURCHASE', since I don't know what to call it otherwise, but that best describes what happened to **** am also going to file complaints with BBB, *************************, State of Florida-********************************* Crimes/Online Scams, and FCC.What you have done is CRIMINAL, and you are taking advantage of someone's (mine, in this case, but I bet there are many!) confusion and resulting wrong ********* NOT ignore me, please, I will NOT go away.Thank you for your time and RESPONSE. I look forward to reading that you will FULLY REFUND the total $42.98 that I was charged.Sincerely,***** ******

  Business Response

  Date: 07/21/2025

  Hello,

  It is unfortunate that you have decided to misrepresent the facts. I have attached your order confirmation, which you will find shows that you voluntarily agreed to all of the purchased items that we charged you for. Additionally, when you reached out to our support team, we requested information regarding your order, to which you never responded, so your order could not be cancelled before it was shipped out. 

  We are always willing to accommodate our customers, but we believe that we deserve to be met with honesty from our customers as well. We have issued you a full refund for your order and we trust that you will do the honest thing and refuse the delivery so that the order is returned to us. 

  The FIXD Team 

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23629981
  
  I am rejecting this response because:

  Oh my, HOW YOU DO LIE!!!  As the MAJORITY of the complaints here, OVER 500, against your company, say, the checkout process did NOT allow me to change ANYTHING BEOFRE the screen disappeared and became something else!!!  Truly, YOUR company is a mastery of 'Bait and Switch' deceptiveness!!!  Please stop assuming your customers are all stupid, gullible, yes, but NOT stupid!!!

  PLEASE ISSUE ME A FULL REFUND, AND EMAIL ME A RETURN LABEL, JUST IN CASE THE **** ARRIVES, SO THAT i CAN RETURN IT TO YOU IMMEDIATELY!!!  I want NOTHING further to do with this product nor the DECEPTIVE PRACTICES of this company.

  You should change the company name to '****' because that is your business practice!!!

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/22/2025

  Hello,

  Please see our previous message. A full refund has already been issued. 

  The FIXD Team 

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23629981
  
  I am rejecting this response because:

  WHEN I RECEIVE the credit in my account, I will come back and close this complaint out.  Until I am satisfied with that, I will continue to respond here.

  Just so everyone who reads complaints here knows:  I had to CLOSE my credit/debit card out, so now I cannot use this trusted source to pay my REAL bills.  Thankfully, my bank is working with me and I will have a DIFFERENT CARD to use soon.  ************ is BLOCKED  from making any further charges to this account, so do NOT attempt to charge the subscription fee by telling me that you did not receive my request to cancel it on 7/18/25.  I have my emails and your responses to back me up that this subscription has been cancelled.

  I received the email from your business with an 'RMA Label' to print out, which I have done, just in case the item does get delivered.

  FOXD, and NOT fixd.

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** *****, and I can be reached at ****************** I have received an unauthorized charge of $99 for a subscription that I did not authorize from FIX. I have requested a refund from the company, but they have not responded. I would like to have my $99 refunded.

  Business Response

  Date: 07/18/2025

  Hello,

  I have attached your order confirmation that shows you did authorize us to charge you for the premium subscription. We sent you a renewal notification, but we have not heard from you, so the subscription charge was processed. 

  We have canceled and refunded your subscription on your behalf. Please allow for 3-5 business days for the funds to be returned to your account. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2025 I ordered a **** unit for $21.19, including tax. Over the ensuing days I was offered a 14-day trial period of their ****************** On June 3, 2025 I was charged an extra $105.99 for the ****************** I did not request this at any time. Furthermore, since the **** unit did not arrive until May 24, I would not have had 14 days to try ***** it turns out, I had a serious accident on May 22 requiring extensive surgery on May 29, from which I am still recovering, and have not been able to pursue this as quickly as I would have wished. However, there does not appear to be an option for discussing this with anyone at ****, since the only option for account management is an AI chat which does not clarify the company's policies.

  Business Response

  Date: 07/15/2025

  Hello,

  We have made an exception to our 30 day money back guarantee, which starts after the 14 day free trial ends, due to your circumstances. A refund for the subscription has been issued and the subscription has been canceled. 

   

  Additionally, you can either email us at ******************** or create a ticket through the chatbot if you need any additional support. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/25 I was going to order the **** OBD2 scanner but stopped to look at reviews, which showed at least 20 people charged for the scanner ($22.09) and then a later charge for some kind of subscription at ($99.99). I immediately deleted all of my information from the transaction, never clicked the purchase now button. Within minutes I had a charge of $22.09 to debit card. I finally got in touch with customer service and told them I didn't order the scanner. At that same time I got an email saying to come back and complete purchase that something went wrong during checkout.(Email attached along with two charges to bank card). The scanner came 7/3/25. I haven't even opened it. This morning I got a fraud alert from my bank at 7:20 for a $99.99 charge from ****(receipt attached). I never authorized ANY charges to my bank account. Now on Saturday morning the bank has locked my debit card and I have no access to my money, I don't write checks, until I can go to the bank and pay for a new debit card which will cost me $10. I feel like I should get an immediate refund for the $22.09+$99.99(+$10.00) I am now going to have to pay for a new debit card! This seems to be a scam company as I've read dozens of reviews on Reddit saying nearly the exact same thing. Why is this still going on? Have people not complained before now?

  Business Response

  Date: 07/14/2025

  Hello,

  I have attached your order confirmation page to this response. As you can see, you did agree to our yearly subscription. Our support team has already issued you a refund for your subscription, per our 30-day money back guarantee. As for your sensor, we have already emailed you a prepaid return label. You can use that to ship the sensor back to us, or you can pay for your own label. Once the order is returned, we will issue you a refund for the sensor. Please note, since you have already initiated the return, the 30-day money back guarantee will apply to your sensor as well. 

  Please note that the subscription is entirely optional, so you can choose to keep the sensor as well, just without the subscription.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23592205
  
  I am rejecting this response because: I never clicked the buy now or pay now button! As per your own email telling me to come back and complete the checkout process. I will send the monitor back when the label comes, however I never completed this transaction and deleted all of my information but somehow in the few minutes between me putting the info in, checking reviews and deleting the information your company captured it and went ahead with the transaction on your own accord. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/14/2025

  Hello,

  We can only process the payment for the order once you click "complete purchase" because the ** details are not submitted to our payment processor until that happens. When you clicked that option, you were agreeing to the billing terms for the items listed in your cart, which the subscription was in your cart.

  As stated in the previous response, we have issued you a refund for the subscription and canceled it for you. The prepaid return label has already been emailed to you, so we are waiting for you to return the sensor to us. Once you take action to return the sensor, a refund will be issued. 

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23592205
  
  I am rejecting this response because: I will send the monitor back and see a refundfor $99.99 has been initiated, however, I did NOT click buy now! I have read several reviews on Reddit and elsewhere saying the exact same thing happened to them. I never subscribe to any kind of addition fees, charges etc..upon purchase and once I saw there was an additional fee of $69.99 (which you increased to $99.99) I deleted my information and did not click send. I am trying to get my card unlocked and am formally stating that there better not be any attempts for charges to my card as I am not authorizing nor have I authorized anything to be charged to my card
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/11/2025 - I WAS CHARGED $99.00 FOR A SUBSCRIPTION FOR A SUBSCRIPTION THAT WAS CANCELLED/TURNED OFF MONTHS IN ADVANCE. i REACHED OUT TO REQUEST A REFUND AND WAS TOLD THAT A REFUND WAS ELIGIBLE. THIS IS A SCAM AND A WAY TO GAIN FUNDS FROM PEOPLE WHO DID NOT OPT-IN FOR SUBSCRIPTIONS

  Business Response

  Date: 07/14/2025

  Hello,

  I have attached your order confirmation to this response for your review. As you can see, the premium subscription and its billing details are clearly stated before and after checkout. Additionally, our team already issued your refund on July 12th. Please check your ****** records for confirmation.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car diagnosis gadget called FIXD for approximately $20. I received the ***** but have not used it yet. The original order did not mention that a $99 subscription fee would be charged after a two week trial period. I've since followed the directions and links to cancel the subscription fee, and get a refund. BUT, that option doesn't work (ie, you can click on it forever and nothing happens). I will follow up by refusing the charge to my credit card, and hopefully I'll get my $105.99 back. I researched it online, and there are many similar complaints.

  Business Response

  Date: 07/08/2025

  Hello,

  I am so sorry that our self cancellation link did not work! You are eligible for a refund, so you should have been able to issue the refund yourself. I see that you reached out to us for the first time yesterday afternoon, so in the future, we do request that if you have any issues with our app, website, etc. you let one of our support agents know that we have a chance to address it. 

   

  As for your subscription, I have processed your refund and canceled it for you, so you will not be charged again in the future. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the **** modules ( 2 ) for my vehicles and have been using them for years and every time they try to get me to upgrade to Premium, I always make it known that I never want to upgrade to Premium! Now they have charged me the yearly fee for Premium upgrade, $105.49 that I never requested! Now they are saying that they can cancel my auto-renwal ( which I never agreed to) but cannot refund my Premium Upgrade subscription charges. ( that I never agreed to. ) I have taken every step that I can to ensure that I didn't get ripped off like the 100s of people that have complained to the BBB, and the 1000s that have complained online. I could not call them because they don't show a phone number, just emails. The emails are written so cryptic that it would confuse even the best of Attorneys. I just want a refund for the Premium Subscription that I never asked for, and vigorously tried to prevent, and my account stay exactly like I did agree to. I purchased 2 Modules and made it abundantly clear that I never wanted to be charged a fee for using them. And no extended warranties or anything else. Their product is great but their business practices are corrupt. Imagine if they fraudulently billed ******* customers. That's $10.5 million dollars annually!!!

  Business Response

  Date: 07/03/2025

  Hello,

  Your order confirmation is attached. As you can see, you subscribed to our premium subscription which is a yearly recurring charge. Our emails, which you called cryptic, where not us trying to get you to sign up. They were informing you that you were signed up, which we are obligated to do. The emails were your renewal notice, and they gave you the option to cancel:
  
  "We wanted to share all of the great features that come with the FIXD premium subscription:
  * FIXD Mechanic Hotline: From trusted second opinions to DIY repairs, FIXD Mechanic Hotline is here for you Monday-Friday, 8 am-8 pm EST.
  * Emissions Precheck: Check your emissions at home before wasting time & money at a crowded testing station.
  * Issue Forecast: Use our predictive analytics tool to see what problems your car will most likely have in the future and take steps to prevent them.
  * Incident History Report: Buying a used car? View previous owner information, accident history, & more (similar reports cost $40 each).
  
  If you are no longer interested in these features, you can tap the button below to manage your subscription:
  Manage My Subscription (******************************************************************************************************)"

   

  Since this was apparently a source of confusion, we have issued you a refund and canceled the subscription on your behalf. Your refund will be fully processed in 3-5 business days. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Compre un escner para Mi coche desde la pgina web de fixd. Para eso tuve que dar los datos de mi tarjeta de dbito. Cuando el dispositivo lleg a mi casa en las instrucciones me peda descargar una app de fixd as que proced a descargarla. Una ves dentro de la app me peda una suscripcin por la cantidad de ***** as que prefer uno usar el dispositivo. Al pasar de los das recibi mensajes de mi banco a mi correo alertndome sobre unos cobros fallidos de la empresa fixd, los mensajes no paraban de llegar por lo que me alerte y proced a ponerme en contacto con mi banco y reportar los intentos de cobros no autorizados que intentaban hacerle a mi cuenta. Pens que se haba resuelto pero hoy 25/junio recibo un mensaje de mi banco que fixd desde un ATM hicieron el cobro de ***** que no autorice

  Business Response

  Date: 06/25/2025

  Hello,

  As you stated in your message, you did elect to subscribe to our premium subscription and authorized us to charge your card $99.99 once the free trial ended. We then attempted to charge your card. When we were unable to do so, we emailed you stating that you could either update the card or cancel the subscription. We also informed you that if no action was taken, then we would attempt to bill you again, which we did successfully. 

  In addition to the email communication that we had with you in regards to the billing issue, we also communicated that if you had any issues you could email us, which based on our records, you did not do. Since you are within our 30-day refund window, you are eligible for a refund and cancellation, which we would have gladly processed for you if you have contacted us first.

   

  We have processed your refund request and canceled your premium subscription.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 4/11/25 Issued a stop payment at my bank for the charge of $105.99. Still went thru.Immediately contacted Fixd that I did not want there premium service. I purchased the scanner and downloaded the app. I was not aware that I would be charged for the premium service and did not agree to this. Went onto the **** website and app and cancelled my subscription. **** stated in email would take up to 30 days for refund. After 30 days still no refund and am told I do not have an account with them. I just want my refund. I am attaching correspondance with them and the charge to my bank account

  Business Response

  Date: 06/16/2025

  Hello,

  I am very sorry for any frustration that this has caused you. As our agents have made clear in our emails to you, we were unable to find the transaction based on the information that you have provided. We are reliant on you to provide information such as the order number associated with your purchase, the email address you used, or the last 4 digits of the card that were used. Each time we asked you for this information, you failed to respond. Instead, you created a new ticket asking for a refund, which left us in the same position.

  Since you provided your billing address in the complaint, which you did not do in your email communication with our support staff, I was able to locate your transaction and process your refund. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked into ordering a Fixd product but never confirmed my order due to all the horrible reviews about customer service. Then I did receive product. I contacted them that I never confirmed order and they gave me the run around. Then I saw a charge on my credit card that was ***** for a subscription that goes with a product I never confirmed to purchase. So if you go to their website and put in all of your information and then decide not to purchase it doesn't matter, they will charge you even if you do not opt in to continue with purchase. Since I kept product, because it was too much of a hassle to return I am willing for them to keep that money if though I NEVER confirmed the purchase, but I am NOT willing to allow them to charge me even MORE money.

  Business Response

  Date: 06/16/2025

  Hello,

  I have attached a copy of your order confirmation page, which we also sent to you via email immediately after your purchase. As you can see you did in fact add the sensor and subscription to your cart, submitted your shipping information, billing information and proceeded to checkout. Additionally, I can see that you used the sensor and subscription almost immediately upon the delivery of the order. 

  We strive to provide the best customer experience possible, but we ask that we receive honest and timely communication in order to best assist you. While you are outside or our policy, we have made an exception and issued a refund for your subscription and canceled it.

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to add that I NEVER hit the submit button to order this product. I did input all my information but then I thought I should look into the company's reviews. When I saw all the negative reviews I decided NOT to order the product. So I have no proof I DIDN'T order the product. BUT I NEVER ORDERED THE PRODUCT and I DID NOT hit the SUBMIT button.
  
  Sincerely,
  
  ****** ******