ComplaintsforWorthPoint Corporation

• Initial Complaint

  07/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company offers a free trial, which is great. Once you download the app and get logged into the app, the app does not off a way to cancel your subscription. A customer should be able to manage your subscription via the app without going to another platform. This is slimy. I emailed the company to ask what other platform I should cancel my subscription and no response. Id want to cancel my subscription.

  

  Business response

  07/18/2024

  Hi there!

  
  Thanks for letting us know about the issue with your free trial. We apologize for the confusion.

  
  It looks like you signed up for a subscription on July 4th, 2024. Each WorthPoint web subscription includes a free trial, which lasts for either 7 lookups or 7 days, whichever you use first. Unfortunately, these free trials only apply to the website and don't transfer over to the WorthPoint app yet. We understand how frustrating that might be!
  We've canceled your subscription as you requested via email on July 15th, 2024.

  
  Since the charge was filed in a chargeback with your bank, we have to leave this up to the institution of which the chargeback was filed. Do feel free to contact us if you have any additional questions. 

  
  Thanks,
  WorthPoint Team
  **********************************
  

  
  

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After I canceled the subscription they still try to charge my card

  

  Business response

  06/14/2024

  Hello *******,

  
  Thank you for your feedback, wed love to straighten things out for you. However, the email address provided does not exist in our records. Therefore we have been unable to track down your account. We sent an email to the address provided and left a voicemail at the supplied phone number as well. Please return our correspondence however you wish, and well be happy to assist you right away. 

  
  Thanks,
  WorthPoint Team
  **********************************

  
  

• Initial Complaint

  05/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a Worth point subscription in 2022 and was not happy with the results of the subscription. It gave the same information that could be obtained with ****** lens. I tried to cancel subscription multiple times but was continuously was told that I had to use the device that I originally signed up on, which I did not have access to. I also looked back on my bank statements, and along with the $26.99 ( which was the agreed upon subscription rate), I was charged an additional $42.99, and I have yet to a certain what this charge is for. I am very unhappy with the company, I finally got this subscription canceled 2024. I still have heard no response regarding the additional monthly charges and would like all that money refunded. I think they intentionally make it almost impossible to cancel these subscriptions so they can continue charging for services not used should be illegal

  

  Business response

  05/30/2024

  Hello *****,

   

  
  Thank you for your correspondence. Were happy to assist you with your case and hope we can clear some things up. 

   

  
  The email provided ************************ was not associated with an account in our system. However by looking up your name, we were able to recover a subscription associated with the email address ********************** The account was created on 9/27/2021. The free trial, which is associated with every subscription, was 7 lookups or 7 days, whichever comes first. The subscription was activated the day it was created on 9/27/21. The account remained active until its cancellation via email request sent to our support team on April 28, 2024.

   

  
  The request to cancel, per our records, was the only email that we have received from the email address ************************ We replied that we were able to find an account with the email address ********************* on 4/30/24, and provided a refund. We understand that there may have been some confusion as to what account the subscription was associated with, however our team has and will always be ready to assist via email or phone if any concerns arise. We provided an additional refund for the confusion on 5/30/24. 

   

  
  We found no other correspondence from either email address with the exception of the request to cancel on 4/28/24. If another request was sent via another email address please feel free to send us the email address they were sent from to *********************************** and well be happy to search. Additionally, you made an assertion that another charge of ***** was executed as well. We are happy to investigate this charge, as we dont see this charge associated with the subscription associated with this complaint. 

   

  
  Thanks,
  WorthPoint Team
  **********************************
   ************

  
  

• Initial Complaint

  05/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Charged for service 2x within 1 day of reactivating service that was supposedly canceled. By Worthpoint. The customer did not cancel.

  

  Business response

  05/06/2024

  Hello ****,
  Thank you for your feedback. Were sorry that you didn't have a better experience with us, and were happy to help. 

  
  We found two accounts associated with the same name and mailing address, and were able to find the active subscription associated with *********************. 
  The active account has had a monthly subscription to the Price Guide Premium since 8/27/23. It was created via a customer care call on the same date. The monthly charges of ***** were drafted until 4/27/24, when the card on file was declined. 

  
  Per our records, we were able to deduce that the system canceled the subscription due to non-payment on 4/29/24. On 4/30/24 a new subscription All Access was created. It is ***** per month. Both the outstanding balance of ***** and the new charge of ***** were drafted on 4/30/24.

  
  We are gathering from this complaint that the user may have been trying to set up the account with the original subscription of the Price Guide Premium for ***** monthly. We canceled the All Access subscription, refunded both charges, and set the user back up with the Price Guide Premium subscription.  

  
  Our customer care is important to us. Rest assured, we are always here to help clear things up with any confusion with this case. If there are any additional questions, please contact our team at *********************************** or via phone at  ************. We are happy to investigate. 

  
  WorthPoint Team
  **********************************
   ************
  

  
  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started a free 7 day trial to view prices on December 30, 2023. I was nervous about the sight to start which was apparently for good reason. My name is ***********************, I put ********* because I didnt want to give my name out. After signing up by immediately went to look at an items price and somehow was upgraded and charged $27.99 the next day. I was not at all aware I was going to be charged and I still wasnt even able to see any prices. I reached out to worthpoint the same day and still Ive had no response or contact whatsoever. I feel like I got scammed. I would like a full refund in my account canceled permanently.

  

  Business response

  01/02/2024

  HI *****,

  
  We thank you for your feedback and apologize for any confusion and frustration you experienced. We investigated your case and found you created a subscription with the email address ***************************** on 12/30/23. The subscription was the Marks and Library subscription, which does not provide any pricing history. It is a research only subscription that provides in depth information on marks, autographs, and symbols. The Price Guide Premium subscription provides unlimited pricing history.  

  
  We understand that it can be confusing, and have provided a refund. Please allow 3 to 5 business days for the amount to reflect. As always, feel free to contact us if you have any additional questions.

  
  Thanks,
  The WorthPoint Team
  **********************************
  ************ 

  
  

• Initial Complaint

  11/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own an original piece of framed 19th century art which I photographed in a unique setting in my home. I sent the photographs electronically to two internationally known auction houses a couple of years ago. Several months later when researching the piece, I found that my picture had been posted exactly as I had photographed it in my home by someone trying to sell it on ***** It is now for sale by this corporation, but they say they cant tell if it is a print or not so, offer to sell it without the frame, which appears damaged. (Its not, in its in perfect condition.) On their website the left side of the frame has been obviously digitally altered to show damage & they display the painting as if on grass. The back of some frame they show as being for this piece of art has a hole in it. My original does not. Im assuming they take pictures of items they see on the internet, such as mine, crop them to alter them a bit, and try to sell a pirated, inferior product to unsuspecting people. My painting is called the Old ************* by ***** *********************. Dont buy it. Its not theirs to sell. These people are committing fraud.

  

  Business response

  11/10/2023

  Dear ******,

  
  Thank you for contacting WorthPoint. We appreciate your concern and wish to help clear things up a bit. 

  
  WorthPoint does not buy or sell any item that is found on our site. We are an online price guide where our users subscribe to see historical sales data. WorthPoint receives historical listings from our partnered auction houses that sold the item you are referring to. It sounds like an image was used for the listing you are describing that *** have not been their own. 
  

  In order to protect everyones security, the buyer and seller information is removed before the listings arrive to our site. We own no copyright claim to the items that are transferred into our database from the auction house, therefore we are unable to alter, update, or make changes to any listing. A possible resolution is we can remove the listing from the site, but we would have to speak with you directly in order to gather all details. 

  
  We hope to hear from you soon so that we *** help resolve your concern and help clear up any confusion. Please feel free to contact us via the information below.

  
  Sincerely,
  The WorthPoint Team
  **********************************
  ************
  

  
  

• Initial Complaint

  09/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for the 7 day or 7 lookups free trial on 9/19/23. According to the website, I would get 7 days to try Worthpoint, with billing starting on the 8th day. Well, billing took place on 9/26/23, the same day I cancelled my 7 day free trial. I have attempted to call them numerous times, it goes to voicemail with no return call. I have also emailed them with no reply. I was clearly within my time frame of free trial and cancelled on the 7th day, I would like my refund of $474.74 that was charged. Thank you.

  

  Business response

  10/02/2023

  Hello ****,

  
  Thanks so much for contacting us. Were happy to assist with your case. After researching your complaint, we found that you subscribed to our free trial on 9/19/23 with the email address *********************** The free trial consists of 7 lookups or 7 days, whichever comes first. We found that the subscription was activated on 9/26/23, 7 days after joining. 
  We understand that it can be confusing and we have provided a refund. Please allow 3 to 5 business days for the amount to appear back on your statement. Please feel free to contact us if you have any additional questions. 
  
  Kind Regards,
  The WorthPoint Team
  www.WorthPoint.com
  **************
  ********************************
  

  
  

  Customer response

  10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up to worthpoints on August 27 and looked up one single item. They advertised one free month or seven peeks. I did use one peek and I saw a couple days later that it said six peeks remaining. However, I knew I did not want to look at any other items. I went to cancel the subscription and I realized that they had already billed to my pay pal linked to my credit card on Sunday, September 3 (just a few days later) $30.73. This is a scam. I looked at the price of one item and they charged me this much money to look at that when they promised one free month or seven peeks. I want my money back.

  

  Business response

  09/06/2023

  Hello ****,

  
  Thank you for your feedback. Were sorry that you didn't have a better experience with us, and were happy to help. 

  
  We found via our records that your subscription was created on 08/27/23, with the email address **********************

   

  Each new subscription provides a free trial, which is 7 lookups, or 7 days, whichever comes first. After the 7 days were completed, the subscription was activated, and billing started on 9/3/23. We have canceled and refunded the charge.   

  
  Our customer care team is always available to assist if you have any additional questions.  Thanks again for your feedback, and please dont hesitate to contact us for anything else. 

   

  
  WorthPoint Team
  **********************************
   ************
  

  
  

  Customer response

  09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The issue is inhave never heard of worthpoint nor have I signed up for anything with them.. but somehow they tried charging my account for $30.44... I never authorized this... As i said I've never even heard of this company and ik would like to have my card account information removed from their system.

  

  Business response

  08/29/2023

  Hello *****,
  
  
  We thank you for your feedback and were happy to assist you. We chatted with you via email through 8/24/23 to 8/29/23, and confirmed that there was not a name nor email address matching your information in our records. We found no record of the credit card details matching your name either. We concluded that you should contact your financial institution, as we were unable to recover an account connected to the credit card information, as it seems the card could have possibly been used without consent. 
  
  
  As always, we are here if you have any additional questions. 
  
  
  Thanks,
  WorthPoint Team
  **********************************
  ************ 

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was charged 47 DOLLARS for a free subscription I very clearly remember cancelling. Odd. It goes without saying that I would like a refund as soon as possible.

  

  Business response

  08/04/2023

  Hello ***,
  
  We found via our records that your subscription was created on 7/20/23. Each subscription provides a free trial, which is 7 lookups or 7 days, whichever comes first. It was activated on 7/27/23. It appears that you also canceled your subscription on 7/27/23 as well, while the account was activated and processed the same day.  

  
  We refunded your account as soon as we were alerted to your case on 7/28/23. If you have any additional questions, please feel free to reach out. 

  
  Kind Regards, 
  WorthPoint ************* Team 
  ************************************************************
  ************
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩