Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am only looking to get a refund for the money I or for this program,, as I couldnt find where to request the refund and this is the place I believe it lead me to

  

  Business Response

  Date: 06/07/2025

  To Whom It May Concern,
  
  We are writing in response to the recent complaint submitted regarding a refund request from an individual claiming to have been charged $130 for her Savings Highway Global (SHG) membership.
  
  After thoroughly reviewing our records, we can confirm that the individual in question was charged only $100not $130 as she claimed. A screenshot confirming this will be included as supporting documentation.
  
  Additionally, her assertion that she was unable to find how to request a refund is unfounded. Clear, easy-to-follow instructions on how to cancel a membership and request a refund are prominently listed in several places, including but not limited to our official membership page at: 
  ***************************************************
  These instructions are also explicitly outlined in our Terms and Conditions, which all members agree to at the time of enrollment.
  
  We have found no record of this individual ever contacting our support team via email or through our standard cancellation process. If she had followed the outlined procedures, her request would have been promptly addressed.
  
  Despite the lack of prior communication, we have attempted to contact her directly to resolve the matter, but unfortunately, we have not received any response.
  
  In summary:
  
  The actual charge was $100, not $130.
  Refund and cancellation instructions are clearly stated and publicly accessible.
  There is no record of the complainant contacting our support team for cancellation or refund.
  We have proactively reached out without receiving a reply.
  
  We remain committed to resolving any genuine concerns and providing excellent service to our members. However, in this case, the complaint appears to stem from a misunderstanding rather than any failure on the part of our company.
  
  Respectfully,
  
  ****** *******
  CEO
  Savings Highway Global

  ************************************************************************

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Savings Highway Global does NOT provide savings on any of the products or services they offer. Better prices can be found elsewhere online. What they promise is not accurate.They also do not make the process of getting a refund clear on their website.

  

  Business Response

  Date: 08/24/2023

  Dear Better Business Bureau,
  
  We appreciate the opportunity to address the complaint filed against our company and the chance to clarify our position.
  
  Firstly, we are disappointed to hear that a member did not find value in our savings program for the specific items they were interested in. While it is unfortunate, it is important to note that the assertion that we do not provide savings on any products or services is inaccurate.
  
  Our organization has proudly maintained an A+ rating with the Better Business Bureau for over 16 years. Throughout this time, we have helped our members save thousands of dollars on a wide variety of products and services. We can provide numerous testimonials from satisfied members who have realized substantial savings, sometimes in the range of $500-$2000, particularly on services like car insurance. In fact, statistics show that 60% of our members benefit from such savings. Beyond that, we offer phenomenal discounts in sectors including travel, healthcare, and exclusive employee-only opportunities.

  In addition, we can provide you with literally hundreds of testimonials in savings from **** Club to WallMart Cash Back to Traveling around the world. We will be happy to meet with you and help you find amazing savings, because they are real.

  Regarding the complaint about the clarity of our refund process on our website, we believe our procedures are transparent and user-friendly. For your convenience, we have attached screenshots that outline the steps for requesting a refund, which can be found in the *** section and in the Terms & Conditions of our website.
  
  While we strive for 100% customer satisfaction, we understand that it may not always be possible to meet every member's specific needs. However, we remain committed to providing quality service and valuable savings opportunities to our diverse membership base.
  
  We respectfully ask that this information be taken into consideration when reviewing the complaint against us. We are committed to continuous improvement and appreciate the scrutiny that the BBB provides, ensuring that we maintain the highest standards of business conduct.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's legitimate where the package is? Save people family money? That's mean panhandle. Without the instructions and agreement before signature . No receipt or forgot password not change new password It's scam! I just found out that they did stolen my ******** account phone number match and they got my credit card and debit card number and I got charged me in ******** and ***** and Georgia. I deleted my ******** account and I dispute all done. Credit card and Debit cards cut scissors ? and trash. New another cards ... and A+ is not true but why they keep saying they are BBB rating A+ stupid question...

  

  Business Response

  Date: 03/16/2023

  To Whom it may ***************** would like to address complaint ******** filed with the BBB. 
  
  Savings Highway Globals first priority is to our members and always doing the right thing. We pride ourselves on our integrity and transparency and have a 16+ year history of leading with our values. 
  
  ************ made statements that do not go in line with our practices and procedures and can be proven to be fictitious. Please see below:
  
  COMPLAINT: "Without the instructions and agreement before signature
  
  RESPONSE: Before anyone enters into a membership agreement with Savings Highway Global, they are presented with our Terms and Conditions and have to acknowledge they have read and agree to the Terms and Conditions by checking a box before they activate his or her membership. (Please view Exhibit A)
  
  COMPLAINT: "No receipt or forgot password
  
  RESPONSE: Members are provided with an email when they are enrolling showing their purchase. We also have full accessibility to any payments made in our membership back office, of which ************ had unlimited access.  As you can see in Exhibit B, even if ************ couldnt remember his password, there is clearly a forgot password link and its easy to reset to log back into the account. 
  
  ** On March 10th, 2023 it shows ************ did indeed log into his Savings Highway Global account - the same day this claim was filed (See Exhibit C).
  
  COMPLAINT: "I just found out they did stolen my ******** account phone number match and they got my credit card and debit card number and I got charged me in ******** and ***** and Georgia.
  
  RESPONSE: Savings Highway Global has never and would never steal information from ******** or anywhere else for that matter. ************ had to enter his credit card information into our system in order for us to process his membership. I am attaching Exhibit D to showcase that not only is his credit card under his name, but his email matches what he has on file with the claim we are currently talking about. 
  
  COMPLAINT: A+ is not true but why they keep saying are BBB rating A+ Stupid Question
  
  RESPONSE: We take our status with the BBB very seriously. Given we are over 16 years old and we have an A+ rating with the BBB, you can see that we are the transparent, customer satisfaction driven company that will continue to focus on protecting and maintaining our impeccable compliance and our A+ rating with the BBB. 
  
  Although we can prove that ************** claim is invalid, we do want to follow our policy of always doing the right thing. We would like to offer ************ the option of coming back to Savings Highway Global and receiving 3 months at no cost, or we would be happy to issue him a refund. These offers in no way, shape or form express any wrongdoing on our end, but we are in the business of helping people and wed still like to do what we can for ************* 
  
  

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2022 I joined Savings Highway Global with the $20 gold membership plan to support a family friend. I never used any of their services as I was not interested in none of their products and completely forgot about a membership with them. On September 23, 2022 I received a text message from a representative saying my account was going to be suspended at midnight est (11 pm my time) which I was okay with as I did not want the membership anymore anyway. Well they went into my account at midnight my time and took the $20 out even though my account shouldve been suspended. I contacted them through text and email asking how to cancel my membership as the members portal does not have that option anywhere at all to do so, the responded with an email saying this is how and all the email discussed was trying to convince me to upgrade my membership. Theres no where in the membership portal to click the link to request cancellation email like they claim on their website, theres no phone number that you can call to actually talk to a support staff, and you can not remove your card from on file. Instead I had to call my bank to block them from being able to go in anymore and in a few days will be disputing this charge and getting my money back. If the *** or a representative sees this then CANCEL MY MEMBERSHIP!

  

  Business Response

  Date: 09/25/2022

  Hello, this member was notified that their account would go suspended when their $20 Membership payment failed. That is an autogenerated courtesy notification. Cancelling is very easy as per our terms and conditions on our website all members agree to. They simply send an email in to [email protected] to cancel.  We are sorry the member didn't use their benefits as many members save thousands of dollars using the benefits. We have cancelled and refunded the $20 charge. Our email is listed on every members website. Thank you.