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ComplaintsforAthens Clarke Emergency Specialists
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have already paid my balance in full with ***************** and I received a suspicious text that I owed money. The text looks fraudulent, so I called the hospital and St Marys says there is no balance due.I would like investigation with this company. See screenshot of text here which was sent to me on a federal holiday Presidents Day this past Monday, Feb 21, 2022.Business response
03/16/2022
Athens Clarke ******************** LLC
PO Box 26544
*******,** 04915-2016
March 16, 2022
Better Business Bureau, Inc.
235 **************** North Tower, Suite 900
*******,** 30303-1402
RE:Case# ******** - ******* ****
Thank you for contacting Athens Clarke ******************** LLC regarding the above referenced consumers complaint, we appreciate the opportunity to respond.
According to our records, Ms. **** was treated at ****************** on September 11,2021. PaymentsMD is the name of the billing company who bills for Athens Clarke *******************. Athens Clarke ******************* is the name of the **************** of which the physician who treated Ms. ****, is employed with through ******************. As a result, the charge in question is not fraudulent and is substantiated as determined by the treatment Ms. **** received. The ** physicians charge is dependent diagnosis, procedure, and level of care to treat patients. When visiting the emergency room, patients are subject to receive separate bills from separate contracted physicians to include laboratory, pathology, radiology or other services.
Per our billing methods, a claim was filed to Ms. ****s ********* carrier BCBS, and the balance in the amount of $252.86 was applied to her Deductible as set forth by the ********* carrier. We are confirming the receipt of her payment made on March 11, 2022 for the balance due.
We apologize for Ms. ****s experience and any inconvenience this matter has caused.
Please feel free to contact our office at ************* or ***********************************,should you have any additional questions or concerns in this matter.
Respectfully submitted,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.