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Business Profile

Property Management

Platinum Property Management Services, Inc.

Reviews

Customer Review Ratings

1.14/5 stars

Average of 7 Customer Reviews

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Review Details

  • Review fromShiwani V

    Date: 07/25/2025

    1 star
    Most pathetic property management company. They make money out of security deposits no matter how well you maintain the property. Multiple reviews/complaints are avail on this site and I guess people posting complaints are lesser than real ones as it's difficult to know where to go with such complaints. They should be audited for how many people actually get their deposits back. I not only have my pending deposit to be refunded by them around $2500 + two months they could not provide a working heater in winter and working AC in Summer, working refrigerator and dishwasher. Only appliance that worked was a microwave and paid full rent of around $2700 each month. Accident caused due to their negligence and asked us to pay for damage!! This is totally a NON recommended service. Clearly their reviews show 1.7 rating and don't know why still showing A+I wish there was a negative star bevause you literally have to choose 1
  • Review fromBrittani B

    Date: 03/22/2025

    1 star
    I was super excited to work with this company every time i called everyone was so helpful, i went above and beyond to communicate with them and after speaking to them they told me to apply for the property. I applied at 6am....at 9 when they opened i communicated confirmed etc *** the screene waited until 2 hours after they closed on a Friday to deny me and it was not a factual denial. I had a car that was totaled and state farm paid that total loss 4 years ago, they told me because it said charged off as bad debt...it was a repo. VERY inaccurate I CALLED experian and they also confirmed what i saw on my report says nothing about a repossession and sent me a downloaded report as i made an experian account just to see!! I emailed them twice, sent the proof and of course its the weekend no response. its like companies hustle people out of application fees take all your info then its computers doing all the thinking, no one has to do any real work and properly look over things. I was approved for a BRAND ******** in 2021 from ******** financial themselves my car loan is almost triple the original one....if it was a repo how would i have gotten this? i pay more in rent than the property listed and have NEVER been late.... I make great salary I followed all the guidelines it seems to be very unfair and I am shocked as I could of went to any other company and hand picked this one!

    Platinum Property Management Services, Inc.

    Date: 04/08/2025

    ********, 

    We're glad you had a great initial impression as our goal is to be helpful and make sure we take care of our applicants. After reviewing your file and speaking with the applications department, I have asked them to use the exact language in the adverse action letter as presented in the credit report. In this case, they used auto repossession in lieu of auto loan/charged off. Also, per your note that you sent follow-up e-mails, those have not been received. If you can either let me know where those were sent, or if you want to re-send them to me directly ************************************************************* I will review those as well. In the meantime, if you would like me to re-open your file while I wait for those details I am happy to do so. Just let me know. 

    Thank you

    ****

  • Review fromShea D

    Date: 03/02/2025

    1 star
    When we first got there there was graffiti all over the garage full of very offensive language and images. There was also broken glass all over the floor in the garage when we arrived. When I contacted the people about it they told me it was my job to pick up the glass even though this all shouldve been done long before we moved in. They said they would clean it off this spring. The house had holes in the wall with fiber glass sticking out. They sent someone to fix it. As time goes on the door handles are starting to fall off the cracks in the walls are starting to happen and the paint in the shower is peeling off. The drains in the shower are very slow due to how clogged they are. The floor was very cheaply done and is starting to chip i dont know if they just painted over it or what. To pay $1300 a month and have the house fall apart the way it is with things that shouldve been fixed long before we moved in is ridiculous. They also do not take card or online payment in *************************************************************************************************************************** your busy schedule to pay rent when everywhere else in the area has an online portal. I am keeping record of everything that is falling apart so that they dont try to take it out of our deposit when our lease is up. They also lied and said the train only goes by once a day. The train comes by around 9 times a day and at 3AM so if you have infants or new borns probably wouldnt recommend. We are coming from ********* where none of this stuff would be acceptable. Please do better next time and try to make the house livable and presentable before your tenant moves in. We shouldnt have to ask for this stuff to be done after the fact it should be done before we ever stepped foot in the house

    Platinum Property Management Services, Inc.

    Date: 03/04/2025

    I believe this is directed at the wrong Platinum Property Mgt. We have no record of this customer's name or e-mail. After a quick ****** search, the zip code matches up with Platinum Property Leasing in ****. We are located in *******, **. Please advise if we need to research further.

    Thank you 

  • Review fromDa P

    Date: 11/04/2024

    1 star
    Really unhappy with this management company, theyre unkind and unfair, come off condescending and greedy. They obviously are in business to take care of the property owners, and while doing so they dont care nor have any empathy towards tenants and will charge every chance they get, even for simple maintenance requests that should be covered as a tenant in a rental property, and for things that were caused by external circumstances out of your control. Ive lived in my unit going on a 3rd year and just so happened to have two issues back to back where they did not seem to even TRY to be reasonable, help in a genuine way or show any kind of empathy. I had a horrible experience my 2nd year renewing and brushed it off thinking it was a one-off, but unfortunately that wasnt the case. I almost even fear leaving this honest review while still in my unit, as I could see them being spiteful because of it, and based on other reviews no telling what may come but my recent experiences left an awful taste in my mouth and caused me unnecessary stress just communicating with them alone.

    Platinum Property Management Services, Inc.

    Date: 11/21/2024

    I was able to connect with ******** offline and expressed my gratitude for her feedback and insights. Although we were disappointed in ********** review, we are always grateful for the opportunity to speak with our reviewers to see what we can do to address their concerns and ******** did provide us with that opportunity. We were able to help address her specific maintenance concerns as well as (I hope) explain how we do business and that her voice is valued and heard. It never feels good to receive a one star review as a business owner but if we can have a conversation and back it up with action to raise the score, that is almost as good, as at least we can have a one on one discussion and show people why we are a different type of company.  We hope we have done that in this case and going forward ******** knows she can call us directly in the future and she has an outlet where we welcome her feedback. This is not new to ******** or in response to her review - we try to convey this message to everyone we do business with but we understand it's not always appreciated until it's experienced first hand. This is property management after all! We also invited ******** to the office anytime. We want people to call us or come in to meet with us so we can genuinely help. Again, thank you ******** for the opportunity to let us try to help and for providing valuable input that will make us better in the future.  We look forward to exceeding your expectations this upcoming year! Todd  
  • Review fromIra P

    Date: 04/03/2023

    2 stars
    I will say that the owners of the property that we occuppied were extremely wonderful to me and my wife through some rough times. The property management company, I cant say the same. There is no final walk-thru with the tennants. I was charged $100.00 for trash being left in trash cans on a friday afternoon, but the trash is only picked up on Wednesdays. I put in aservice ticket for the disposal to be repair-a technician was sent out but the disposal was never reapired. A $185.00 fee was deducted from my deposit for something they failed to have repaired. I saved copies of all of my request, because I felt that this would happen.

    Platinum Property Management Services, Inc.

    Date: 04/15/2023

    ***, 

    Thanks for corresponding with me so we could help bring this to a positive resolution for you. Thank you for the kind words for **** as well. We always prefer to deal with these sorts of things on a more direct and personal level so thank you for being open to us helping and continuing to communicate with me after that fact. We always strive to provide 5 star service to our tenants, owners and vendors. I hope we've gotten there for you and have ended this on a good note for you now, and if there's anything else you need in the ********** us know. Good luck and best wishes to you and your family on the next chapter!

  • Review fromLeslie M

    Date: 02/22/2023

    1 star
    The absolute worst in property management. The salesperson, ****, is friendly until you sign the contract, and then the attitudes change. I was charged for home inspections wherein they had the tenants take photos of whatever rooms they wanted to send. After viewing the tenant in one of the photos standing in front of the bathroom mirror, I asked ******** who took the photos, and she responded that it was a property representative. When I asked why the tenant was in the picture taking the photos, there was silence while she backtracked and said due to COVID, tenants take the photos. So why give me a signed property report if the home wasnt physically inspected, and why charge me for a fake inspection? ************************* told us to conduct our own move-out inspection after the tenants left. The home was left in horrible condition. There was evidence of water leaks, holes punched in walls, and the exterior ******** was so loose you could see the nails hanging out. The trash in the backyard was evidence of a party. Platinum did nothing to help us get the security deposit to pay for repairs because they were assisting the tenant in finding another rental. Needless to say, we had to file a lawsuit to recover the funds. Thats when Phils attitude changed as if he was on our side. I would never recommend this shack show of a property management company to anyone. They had the gall to ask us if we wanted to let their agent sell our house for us.

    Platinum Property Management Services, Inc.

    Date: 02/28/2023

    ******,
    As always, thank you for this feedback. Im happy to respond.
    **** is actually friendly most of the time, even when we get reviews like this. Theres no reason not to be friendly. If you called us today, we would still be friendly!
    On the property visits, yes, our policies have changed since COVID. If a tenant allows us access, business is as usual. We have communicated this to both owners and tenants on a continuous basis as updates are necessary.If a tenant is sick or is concerned with their health, we have allowed them a ***** to provide pictures at our direction. As Im sure you can appreciate,COVID has dictated changes in policies that protect the safety of your tenant and our property visitors. Most of our property visits have now resumed as normal,but we are still respectful of our tenants concerns where we can be. The response from tenants has been overwhelmingly positive during these tough times and the requirements for tenants to maintain properties according to the lease has not changed.   
    On the move out, the tenant disputed your move-out charges which is within their rights. Per the tenant:
    When we moved into the Property,it was not in the best condition: the Landlords items and trash were still on the premises, which we had to clean and dispose of; the walls/ceiling had several heavy scuffs marks, water stains and nail damages, peeling wall papers were also evident; and the carpet, including the floors, had heavy wear and/or scratches to mention few. This is all reflected in the move-in statement signed by the tenants and the Property manager and the move-in pictures. Demanding we deliver the Property in a better condition than it was received is not only grossly unfair, but unethical taking into consideration that we are being asked to pay for the work that had to be done on the Property to put it on the market.
    They went on to provide additional detailed information to counter your damage claims.
    They also went on to say:
    We are hopeful that we will be able to resolve this in an amicable manner and a spirit of cooperation.However, if this is not resolved and our security deposit is not returned to us within 30 days of our move-out as required under ** law, we will have no choice but to pursue further actions.
    The idea that things could be handled in an amicable manner and a spirit of cooperation is 100% within the spirit of Platinums policies.
    At that point, any time there is a dispute between the owner and tenant Platinum must manage both sides per the contracts. We dont take sides. We manage the process as directed by the decisions and reactions of the owners and tenants.
    That said, you chose to file a lawsuit against the tenant (and Platinum) which is within your rights. However, you failed to mention in your review that Platinum advised you to seek legal counsel as we felt you had possibly violated the tenants rights by not allowing them access to the property and could be subject to a lawsuit from the tenant.  Unfortunately, when the tenant answered your claim, thats exactly what happened.  The tenant filed an answer and was prepared to defend themselves in court and recover damages, including their security deposit. Even though you included Platinum, we chose not to file a counter claim as our attorney advised us there was no basis for your claim against us. (The Management agreement would have covered the legal expenses). We agreed.
    Nonetheless, based on the counterclaim filed by the tenant and the belief that you had potentially violated landlord/tenant law, I imagine this is why the suit was ultimately dismissed by you. As you are a real estate agent,the tenant could have also filed a complaint with the real estate commission which I dont believe they chose to do, thankfully.
     I do believe had you allowed us to manage this process, all of this could have been avoided.
    The other disappointing part of this, is this is one of the last pieces of correspondence we had from you -
    Hello *******************,

    Attached is our notice of non-renewal for the property located at **************************************************************** in the subdivision of Laurel ******* that expires on May 31, 2021. We appreciate the service Platinum Property Management has provided for our rental.

    Since we acquired the tenant and was present during the walk-through inspection, we request to be present during the exit walk-through.
    This reaffirms our service was appreciated, these tenants were acquired/known by you, and you were present at the move-in. Its disappointing that it had to end this way. Your tenants did end up finding another property with Platinum, so we were glad they were able to move on from this as well. I think its important to note that they stayed with us because of our service and fairness, not because we took their side.
    With property management, most owners and tenants have a mutually beneficial relationship but when they dont its almost always the property manager that takes the blame. We try not to be discouraged by this but instead continue to believe in kindness and our belief that people are good.  
    Even today, we hold no ill will towards you. We can only hope as time passes you can reflect on this as a learning experience as will we and move on in a positive way. We will continue to wish you our best and you are always welcome in our office.
    Thank you, ******,
  • Review fromKeith J

    Date: 10/28/2022

    1 star
    This is a horrible company to do business with. They claim that they are fair, but they do not work with you. They are slow to get work orders in to get things fixed or taken care of. ******** you call them, they are very short with you and act as if they do not want to talk to you. ******** you have issues with paying rent; if the payment is not paid by the 3rd of the month, they close the portal (online) and make you send a payment in to them. They charge around $150 for late fees. If your rent is not paid by the 15th of a month, they will issue a 3-day notice and then a notice to vacate. They make you pay for everything on your own: exterminators, locksmith, getting a name removed from lease, etc. They do not allow pets on the premises. By far the worst company I have ever had to do business with.

    Platinum Property Management Services, Inc.

    Date: 11/22/2022

    I spoke with ************** at length, and came away with a positive understanding of his position at the same time I felt I was also able to address his concerns. I honestly thought he may change his review to reflect that conversation because of the mutual respect we showed one another. Some of the details included in his review were not accurate and we addressed those. We obviously do not require the tenants to "pay for everything" but there were some items he was responsible for within his lease based on his specific personal situation. While we completely sympathize with him and some of the issues caused by another leaseholder, we tried to be as accommodating to him as we could within the terms of the lease and the law. He did understand our position there and said he could appreciate the need to abide by certain policies. He also expressed some concerns with a specific employee and her communication style which I appreciated and told him I would use as a teaching moment for all of us. As a follow up I did have an internal discussion with her and she internalized his position and will use the feedback going forward. Lastly, I was able to review his ledger and offer him a one time "customer concession" as a small gesture of good faith. Going forward, he now knows he can reach out to me directly, at any time if he has a question or concern, or needs my help.  Thank you, **** (business owner) 

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