ComplaintsforNalley Volkswagen of Alpharetta

• Initial Complaint

  10/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2021 VW Atlas Cross Sport from Nalley VW of Alpharetta at **********************************. on 3/15/2021. Along with the vehicle, I purchased many extra warranties. I sold the vehicle on 3/14/2023 and requested prorated refunds for the "extras" I bought, as I was well within the cancellation timeframe and also provided written request within 90 days of the sale. The dealership refunded most of the extras but not the *** insurance. I paid $995 for the insurance and did not use the entire term. I've called and emailed Nalley VW of Alpharetta multiple times since the sale of the vehicle and they refuse to return my calls or provide any response. They are stealing the money they owe me for the prorated refund that was not used and the lack of communication is troublesome. I believe Nalley VW of Alpharetta is not acting ethically or in the best interest of the consumer.

  

  Business response

  10/13/2023

  This is the 1st time that we have been notified that a refund is requested. After receiving this email from BBB, we looked to see if there has been a request submitted by the guest. There has never been a request submitted. We contacted the quest and sent him a cancellation request form to complete. Once we receive the request, we will forward it to the company that holds the policy, and they will process the return. We checked our call logs and do not have any communication from this guest from the phone number that we have on file. Please close this concern as we have addressed it promptly after being notified. Thank you.

  Customer response

  10/13/2023

   
  Complaint: 20729871
  
  I am rejecting this response because I have emails showing I notified not only Nalley VW of Alpharetta but also ***************************** twice in May and again in June. Further, I called and spoke with Nalley Finance multiple times and even went into their dealership and physically handed them copies of the *** policy and my cancellation request. 

  ***** did reach out to me on 10/12/23 after my BBB submission requesting the information again. I submitted back an email and also forwarded them the email from May 23 this morning.... We'll see how Nalley responds from here. 

  
  Sincerely,
  
  *************************

  Customer response

  10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although I disagree with their research, as I have evidence of communications, they have resolved the issue and I am satisfied. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a 2021 VW Atlas. It started throwing start/stop errors and beeping. We took it to Nalley Volkswagen since we purchased it from there, and it is under warranty. **** advised us that it is not safe to drive and that it would take at least 10 days to look at the car, and likely 6 months to get the parts to repair the car. They are telling us that they will not provide us with a loaner/rental car during the time that it take to repair this car. This is a brand new car under warranty, and a malfunction on the car. We have called the national hotline for Volkswagen and they are telling us that they will not provide us with a car while we are waiting. We cannot just be without the car for up to 6 months. This is insane.

  

  Business response

  01/31/2022

  Thank you for the opportunity to respond.  As explained to our customer, VW will provide a rental vehicle while the vehicle is in service.  Unfortunately, due to shortages that are industry wide, the rental company did not have a vehicle available until tomorrow.   We apologize and certainly understand this is frustrating for our customer.  

• Initial Complaint

  09/04/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  June 22,2021 I went to this business to purchase a VW Atlas using my open end credit plan as defined in the truth in lending act. I even signed a credit application that stated "applying for credit". All of the forms that where given to me to sign where all deceptive forms to coerce me to take out a loan from there lender when in fact I did not need one due to paying for it with my open end credit plan. The fraudulent credit sale agreement even states on page 3 "This secures payment of all you owe on this contract. It also secures your other agreements in this contract." the vehicle was paid for using my credit card pursuant to (15 usc 1602(L) but force people into loans if they arent paying cash or check. This company uses these practices daily with are federal violations of the Truth in lending act, Fair credit reporting act, and the fair debt collect practice act. I do not recommend anyone to do business with these frauds.

  

  Business response

  09/21/2021

  Business Response /* (1000, 5, 2021/09/08) */ Consumer's complaint is patently frivolous. On June 22, 2021, Consumer entered into a transaction for the purchase of a 2018 Volkswagen Atlas, agreeing to a purchase price of $32,251.34, making a down payment of $2,000 and financing the remaining $30,251.34. Instead of complying with transaction requirements so that Dealer might file a lien in favor of the lender, Consumer insisted that Dealer title the vehicle in his name and return to him his $2000 down payment so that he might keep the vehicle without having to pay for it, a patently ridiculous demand at odds with both the law and the provisions of the documents he executed at the time of the transaction. As the grounds for his argument, Consumer contends, among other things, that the vehicle loan to which he agreed is not an extension of credit for the purposes of federal law and that he is thus entitled to rescind the contract and retain the vehicle. Compounding matters, Consumer has threatened Dealer employees with criminal prosecution pursuant to federal racketeering laws based on their refusal to accede to his demands. Consumer's arguments betray a fundamental ignorance of basic legal principles. As only one example, Consumer's demand that the contract between the parties be rescinded so that he might keep the vehicle without paying for it ignores the fact that rescission involves the unwinding of a transaction, i.e., returning the parties to the point prior to the transaction. In this case, rescission requires the return of the vehicle to Dealer, a point Consumer refuses to acknowledge. Instead, Consumer insists: "I am as of now exercising my right to rescind. Following the receiving of this document I the natural person and consumer shall no longer be liable for any finance or other charge, and any security interest given by the obligor, including any such interest arising by operation of law and it becomes void upon such a rescission. Within 20 days after receipt of a notice of rescission, the creditor shall return to the obligor any money or property given as earnest money, downpayment, or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction. If the creditor has delivered any property to the obligor, the obligor may retain possession of it." Consumer's argument is nonsensical. Dealer believes Consumer intended to defraud Dealer from the outset, and Dealer has informed Consumer that Dealer intends to take steps to recover both the vehicle and damages from Consumer as a result of Consumer's fraud. Dealer respectfully requests that BBB inform Consumer that the law does not support his position, and that he should return the vehicle to Dealer before Dealer initiates legal action against him.

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