ComplaintsforGreat American Days, Inc.

• Initial Complaint

  03/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company states they will send a birthday gift voucher via email in a date selected by the purchaser for the driving of a special car for 3 laps. This gift email was never sent nor received. The company then stated in an email that they would make this situation right. It took them 1 month to reach back out via email stating the did not do returns to credit cards and they needed my physical address which I provided. Another .I th has passed and there is still no remedy. This is a fraudulent site and scams people out of their hard earned money.

  Business response

  03/11/2024

  Dear ********,

  I hope this message finds you well.

  Please allow me to extend my sincerest apologies for the terrible experience you recently encountered with us. Your feedback has been pivotal in our discussions during today's customer service meeting, where we delved into the details of your case.

  I want to assure you that we take your experience very seriously.  Your refund has been processed today, and you can expect it to arrive later this week. Additionally, as a token of our acknowledgment of the inconvenience caused, our team has also emailed you a spa voucher for you to enjoy at your leisure.

  Once again, please accept our heartfelt apologies for any inconvenience or frustration this situation may have caused you.

  All the best

  ******

• Initial Complaint

  02/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  GAD is the company that provides spa gift cards for my credit union **** rewards program. It was a very shady process to even get the gift card and despite my many phone calls (specifically with ***) the gift card was not usable at the spa I chose (one of only 3 options in West MI. I specifically spoke to *** before AND after I booked the appointment and she assured me it would work. It didn't, leaving me on the hook for the money and looking stupid at the spa with a useless gift card. Thanks for wrecking my bday gift to me..... *** assured me last Friday (2/10) that it was her fault and she just needed two hours to fix it. Five days later I have not heard from her and she doesn't answer the phone. They took my $200 - a complete scam! I have notified the credit union as well and recommended they not use this company in the future. Looks like they only have bad reviews....

  Business response

  02/24/2023

  The clients account of their experience is correct and unfortunately the gift certificate we issued was not useable at the spa.  We work with two partners to provide spas; Spafinder and ********.  This particular spa is part of the ******** network.  However, in error we issued a Spafinder certificate.  We have tried for the last two weeks to get the Spa to refund *** by issuing them the correct certificate without success. We have therefore issued a credit to the points provider so that ***'s points can be refunded to her by the points provider.  We'll also be sending another ******** Certificate of $100 as an apology which should arrive with her today.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We won a private cooking ****** for two from our company who bought the gift certificate. I have been trying to use this gift card for a day around Valentines Day. I have called now 5 times and each time I keep getting told Ill get a call back I have never once gotten a call back to book my experience and the customer service lady keeps telling me her supervisor is busy and wont let me speak to her to schedule anything. This was an expensive gift and they wont let me book the experience. I want to book my experience this is ridiculous

  Business response

  01/31/2023

  Hi Jordan

  I'm sorry you've had such a poor customer service experience with ********************.  I've searched our helpdesk and see that one of our customer service team called on Friday, 27 January 2023 at 1 PM and left a message for you.  They were calling to gain the following information:

  How many people: 2
  Any food allergies: No
  Physical address where you'll be enjoying the experience and potential other dates (just in case February 14th isn't available)
  
  If you'd like to respond to this email or call back the customer service team we'd welcome the opportunity to get your experience booked.
  

  All the best

  ******
  

  Customer response

  02/02/2023

   
  Complaint: 18937745
  
  I am rejecting this response because:

  I did call them back promptly at 1:19 pm and provided them this information. They then said they needed to talk to the chefs and promised a call back on Monday. It is now Thursday evening and I have not heard back from the supervisor ****. This was a very expensive experience that I was told I needed to call a month in advance to book for the date I wanted. I wanted around Valentines Day and I started these calls almost a month ago and now I wont get to use the gift for when I wanted because of your poor customer service. Please do something to address this immediately. 
  
  Sincerely,
  
  *************************

  Business response

  02/19/2023

  We have spoken with the client who has requested that the original purchaser receives a refund.  We have issued a refund to the points program through which the experience was purchased and requested that they refund the purchasers points.  The credit reference is CN-7943.
  

• Initial Complaint

  11/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased this experience for my boyfriend's birthday in February. Booking code: 0N2E7GKJ. We were told they were booking 2 months out so we got a date at the end of April. Our dates kept getting delayed/changed due to weather. Finally, in August I called and tried to cancel since we were not able to have the experience due to them constantly changing the dates. After speaking with customer service multiple times she came back and said she had to wait for their vendor to refund them then I would get refunded back to the original purchasing credit card. She said this can take about 7 - 10 business days. I waited 14 days and called back. Told her I still haven't gotten my refund. She said she saw the refund being processed and it should hit my credit card any day now. It didn't. I called back multiple times over the next couple of weeks. I tried emailing every email I was given ******************************** ******************** Every other day since. No response, no one answers customer service, or returns voicemails. It's November now. No refund, no response, nothing.

  Business response

  11/18/2022

  It looks like the activity provider has been extremely difficult to get in contact with and this led to this request not being followed through properly.  I'm so sorry for the inconvenience.  The experience has been fully refunded and the transaction refund details have been sent to directly.  Our apologies that this has taken so long.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a $500 egift card on 10/21. Was able to contact the booking department and was told I would have the egift card on 10/27. Since speaking with the booking department I have been unable to contact them and have yet to receive anything from them. I've tried to call them and have been "on hold" for over 2 hours multiple times. Left messages and none have been returned. Emailed multiple departments and have not received a response, one departments email is returned as undeliverable even though it is blasted all over their website. Out $500. Pretty sure this business is a scam and doesn't actually exist.

• Initial Complaint

  09/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Starting early August I engaged the company to redeem my 500 full day spa experience. Amy provided the spa list amd i booked my services at agora day spa in Stamford, ct for 9/2. Amy said I would have the spa finder gift card by 8/25. I didn't receive it so began to call and email. Amy responded to me 8/30 as she had a death in the family. She said she would order it and I would have it the next day. I didn't not receive and continued to call and email without a response. I finally received the link on 9/2 at 4pm during my spas day which ended at 5. I was in my service so could open it until 5, it asked me for a challenge key which was not provided. I emailed and called on 9/2 and 9/3 no response. I paid $571 using my credit card at the spa. They said they will reimburse me once I have the code for the gift card. I want reimbursement and also compensation for a very stressful experience that ruined my relaxing spa day. This was the most unprofessional experience I have ever had.

  Business response

  10/01/2021

  Business Response /* (1000, 5, 2021/09/12) */ ****** did have a dreadful customer experience with us. Our offices were flooded over the week in question, this led to damaged hardware and our internet being down. We were able to maintain an email service center but our phones were down for the entire week. ****** should have now received her original voucher which will allow her to get her refund and we've also emailed another $100 voucher for the inconvenience caused. Consumer Response /* (3000, 7, 2021/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I did receive the 500 giftt card and the spa is refunding me I have yet to receive the complimentary 100 gift card. It's Been over a week, I left a message but no response! Phones down again?! Unbelievable. The worst customer experience of my life. Business Response /* (4000, 12, 2021/09/29) */ Hi ******, I've double checked and your complimentary gift certificate was sent on September 13, 2021. If you check your spam folder you should find it. All the best Adrian Consumer Response /* (4200, 14, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks Adrian I checked my spam from 9/13 to 9/20 and don't see it, can it be resent? Thank you! Business Response /* (4000, 16, 2021/09/30) */ I've just resent it now to your email address. All the best Adrian Consumer Response /* (2000, 18, 2021/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks I received!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩