200 Customer Reviews
Review from ollie f
1 star09/19/2024
Clover ****** is the worst POS company do not use there services. Extremely high fees. I canceled 2 accounts with them and the rep agreed to charge me for only one account since one of them was ending in January and the other one still had 3 years on it which they charge $500 to break the contract. We had agreed that only the newest account would be charged because there was still a few years left and i agreed since it still had a few years. I confirmed with the rep (Randy) that i would only be charged one fee of $500 for both account and he confirmed. I now see 2 charges of $500 dollars in my bank. I called them back to know why I am being charged twice when we agreed on only one $500 fee. They say they will call me back in a few minutes and i waited 2 days, I gave them a call back to know what was going on. I spoke with Randy and he is now saying he never said that and that it is $500 per account when i made him confirm there would only be one fee for both accounts and hang up on me. I called back and now they dont even want to speak to him and resolve this even I stayed super polite with them the whole time. I asked them to go listen to the call recording and they just hang up on me. Do not trust Clover with you money. If he would have said both account would be charged i would have just kept the account open until January (in 3.5 months) and not have to pay the $500. This company is a scam they have way to high fees and do not respect there customers. DO not use them.
First Data Response
09/20/2024
Mr. Free,
Thank you for reaching out with the stated concerns.
We would be happy to assist but would need to have more information to locate your account.
Please email your merchant number, business name, contact information and proof of the claim regarding the agreement of the cancellation fee to ********************** Please reference case number 13362970.
Thank You, ******
Review from Robert K
1 star09/19/2024
After doing business with First data for at least 8 years we decided to leave the company last April or May. we called the company and they supposedly walked us thru what we needed to do to close out our account and return our equipment. Long story short, After returning our equipment in May, we just realized, here in September that we were still be billed for certain fees. Called the company, they had no record of us wanting to close our account. I guess we were the foolish ones here, but I really feel like we were completely had by a company that we had been faithful with for a long time. They would not return our last 4 months of fees which added up to over $400. I realize as a small business owner we should have caught this quicker, but I feel with this number of complaints from ******** customers, that the ******** Attorney General should give this company a good looking at!!!!First Data Response
09/20/2024
******************,
Thank you for reaching out with the stated concerns. We apologize for any frustration or inconvenience you have encountered.
We would have happy to assist but would need additional information to locate your account. Please email your merchant number, business name, contact information and proof of original cancellation to ********************** Reference case number 13363106. We can then review for resolution.
Thank You, ******
Review from Lidia M
1 star09/18/2024
PPLEASE STAY AWAY!!!!!!!!!!.... Since Oct. of 2023 I been dealing with this company. The salesperson by the name Bryan **** ******* has been lying to me. He told us that the POS system was able to run EBT and non-EBT transactions ate the same time. However, that was just lies to sell the equipment. He made me download different third-party apps to supposedly help me run the transactions. Nothing works and he won't answer the calls or emails. Finally on Feb. of 2024 after a Snap Auditor told him that his system was not functioning correctly and that I could get a fine. He agrees to cancel the lease. Yes, after so many months paying for a system that I couldn't use, and he won't send me an email with the return label or issue the refund of this monthly lease payments. I will call him almost every week and no answer or email. On Sept. 3 they charge me over $2200 for me not returning the equipment. Once again why would I want to keep an equipment that's just using space in my office and not able to use? I was able to talk to the first employee in this company by the name Javier from the leasing dept that actually help me and won't forward my call to numerous departments. I was finally able to get the return label, and I immediately return the equipment the next day and according to FedEx the equipment been received by this company since Sept. 9 and I have a case number ending with ***** and they said they cannot issue the refund because the Equpment hasn't been scanned by the warehouse. One customer service employee level 2 said that it was going to take 5-7 business days to get a refund. Today I call to check on it and now they are saying it will take about 30-45 days to get a refund if its approved. I ask what you mean if its approved? She hung up on me because she couldn't answer my question.First Data Response
09/20/2024
********************,
Thank you for bringing the stated concerns to our attention. We would be happy to assist however, would require additional information.
Please email your merchant number, company name, contact information and your full case number to *********************** Reference case number 13363243.
Thank You, ******
Review from Lori J
1 star09/17/2024
This company will rob you blind with the credit card charges they charge AFTER they tell you you are only being charged 2.9%...instead...their "secret" little fees costs me 16 to 20 Percent each month of all my credit card transactions.First Data Response
09/20/2024
Ms. ********************************* ,
Thank you for listing your stated concerns. We would be happy to assist however would need additional information to assist. Please email your merchant number, business name, contact information and the fees you are questioning to ********************** We would then review your account, fees and ********************** agreement for any fees that were billed incorrectly.
Please reference case number 13363334.
Thank You, ******
Review from Kody H
1 star09/06/2024
I had filed for CA State Disability and upon applying I enrolled in direct deposit for my bank. Money Network is contacted with the state to do the direct deposits. My disability status said they paid me but it was not in my bank account. I called Money Network and my money was deposited to *******, the amount was 1836. They said all they could do is give me the routing and account number it went to. I contacted ******* and found out my money went to a random person’s ****** account. My EDD worker and myself contacted Money Network and they refused to retrieve that money or reimburse me but just said we will do an “internal investigation” which would take 45-90 days and refused to give a confirmation that they filed to start an investigation. I lost my apartment due to inability to pay because they have left me with no money. I am now pursuing a lawsuit to to get my money back plus damages. This needs to not only be ZERO stars but the federal government and state government has been notified and with the amount of similar complaints this company needs to be investigated by the ***.First Data Response
09/09/2024
****************,
Thank you for reaching out with the stated concerns.
Please email your name, card and/or account number along with a summary of the issue to ********************** We will can research your account for you and assist with resolution.
Please reference case number 13319646.
Thank You, ******
Review from Ellis P
1 star09/05/2024
It seems like fraud was committed on my account. Im not sure if the company was complicit, or if they are just incompetent. Either way, while they agreed to stop charging me, they have continued to charge me over $300. After doing a little digging on this company, I found that for fraud seems to be in their history, and possibly their DNA. Stay away.First Data Response
09/08/2024
Thank you for reaching out with the stated concerns.
Please email your merchant number, business name, business address and a summary of your issue. We would be happy to review and assist.
Thank You, ******
Review from Nek P
1 star09/04/2024
Company only want to make money and not helping there customers out. Charging me for only have account with that which i already ask them to cancelled it and had returned all there devices also. Calling customer service asking for help they hang up there phone when you ask them to refund your money for which you dont even had there device to use. Never ever go back this Clover- First Data ******.. BAD Service ever.First Data Response
09/05/2024
**************,
Thank you for bringing the stated concerns to our attention.
Please email us at *********************** your merchant number, business name and contact information. Please include proof of cancellation and tracking number for return of equipment. Once we have the information to research we would be able to assist with finding a resolution.
Thank You, ******
Review from Dave W
1 star08/24/2024
Bad company. Lies and deceit to gain business, was told free processing ,as to charge back to customers. Also free machine to process. Fees were over $300.00 first month, abd over $200.00 second month. Now to get out of contract going to cost over $2000.00. Big rip off, May have to close business to pay them off. Should be 0 starsFirst Data Response
08/29/2024
**************,
Thank you for contacting us with the stated concerns. We are sorry to hear the fees billed are not what you were expecting. All processing/account fees would be listed in your merchant agreement, we do not offer free processing services.
Please send us your merchant number, company name and contact information to ***************************** Attach any documents you have stating there would be no fees and a copy of the merchant agreement/contract you signed. Once received we will research the concerns and review the fees billed.
Reference case number ******** in your email.
Thank You, ******
Review from Joseph R
1 star08/21/2024
There app doesn't currently work and I can't get my money out of it And it seems like the problems just get worse as the months go by like They don't want us to take our money out. The only reason why I use this app is because Missouri makes us use it for shared work.First Data Response
08/29/2024
Thank you for bringing your concerns involving your Money Network card to our attention.After reviewing your account we are able to see that you are able to transfer the funds to the bank account.
If you have any additional questions or concerns, please contact **************** at **************.
Thank you,
FiservReview from tiffany l
1 star08/21/2024
if I could get zero stars I would this bank sold over $4000 from me and transferred it to another account that is not in my name. It's been four months and I constantly call and still nothing. They denied my claim stating that I transferred the money which I did not because that account is under a different name and a different state. they Keep saying that they will get back to me and no one ever doesFirst Data Response
09/09/2024
**************,
Thank you for bringing the stated concerns involving your Money Network card to our attention. After further review of your dispute including additional information that was not previously considered we have accepted your disputed and issued final credits in the total amount of $4454.29. A check has been issued to the address on file. Please allow ***** business days to receive.
If you have any additional questions or concerns, please contact **************** at **************.
Thank you,
Fiserv
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