ComplaintsforKim's Nails
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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After giving it some thought I would like to file a complaint abot my expereince and the service I received from the nail shop. I had gone into the nail shop on **** 1, 2022 around 5:30 pm. I asked to get a pedicure, Manicure and eyebrows done. On **** 2, 2022 I noticed that my nails were peeling but because I was out of town for a funeral I could not return to the nail shop until on ******* **** 6, 2022 while in the shop I asked to speak to the owner but there was an employee there that was rude and very disrepcetful saying that she work there and the person that had done my nails would not be back until Tuesday this would be the 7th. I returned to the shop on Tudesday afternoon and I did speak with the person that had done may nails and she said that she would redo my nails for 15 dollars more. I asked her why would I need to pay another 15 dollars for her to fix what I had already paid for? She never really ansewed me as she and I was talking the same young lady came up stood over me and became very lound and rude. I told her that she was not the person I paid and had not been the person I was speaking to but she went on to say that she work in the shop and she can ask whaterver question she wanted. At this point the person that was assisting me became very quiet and was seemed shocked at the young lady for walking up and stood over me and became loud and vocal. I have not interest in returning to the shop but after paying $75.00 for a service that I felt was not done properly in the beginning all I wanted was it to be redone correctly. But know I am asking for a refund for my manicure.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.