Business ProfileforTrash Taxi of Georgia

After transitioning to a different trash service, we promptly notified Trash Taxi that their services were no longer required. We requested a refund for the three-month payment of $150. They assured us that the trash cans would be collected within a week and that the refund process would follow once the cans were retrieved.However, despite our timely communication and their acknowledgment of the full trash cans, it took Trash Taxi an extended periodapproximately a monthto pick up the cans and process the refund. To our disappointment, they did not refund the entire amount, citing the fullness of the trash cans as the reason for withholding part of the payment.This experience has been frustrating, and we strongly advise against using Trash Taxi due to their poor customer service and delayed refund process. Even when attempting to address the issue by phone, we encountered unresponsiveness. Its ironic that they were swift in taking our payment but sluggish in returning it.Upon receiving an email today indicating that my refund was in progress, I contacted Trash Taxi. However, the refunded amount was only $97.50, which falls short of the full payment. After persistent attempts, I finally managed to speak with a representative. According to the receptionist, the deduction was due to the trash cans being full. This explanation contradicts their initial assurance when I canceled servicesthey had assured me they would handle the situation without any mention of deducting funds based on can fullness.Furthermore, I was allegedly charged a late fee. It is perplexing that such a fee would apply when the payment was for services that were never rendered in the first place. I firmly request a complete refund of the original $150.00. Their actions amount to withholding my money due to their mistakes.