ComplaintsforFrank Gay Services, LLC

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called Frank Gay to service the **** unit in the house I just bought. The tech rambled on and on about the high quality of my ********************* Signature system. Then he told me I needed more coolant = @500. Next, he told me I needed a ** light in the unit = $1400. But on the air handler it states that it contains two ** lights. Moreover, the inspector I hired told me the unit had the ** lights and I showed the tech the picture in the inspection report of the ** light (below). He stammered for a while, then told me the lights were in the wrong place and the Lennox people really don't know what they are doing. I lost all faith in the tech and Frank Gay after someone called me to ask about my experience with the tech, but did nothing to make me feel better about spending $250 for the service + $500 for the coolant. What a scam!

  

  Business response

  03/27/2024

  We value the customer's feedback and thank them for bringing this matter to our attention. 

  After speaking with the customer today, 3/27/24, we have agreed to issue a full refund for the customer's preventative maintenance plan. 

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We recently had paid for a surge protector with lifetime warranty installed by Frank Gay to our home in 2022.In November 2023, an electric storm came, knocking out the surge protector, water heater, and refrigerator. A couple of repair people, including the manager, ***********************, from Frank Gay came out and looked at the damage. They told us that the surge protector had been knocked out and fried. It was at this time that he told us the person that placed the surge protector forgot to give me the warranty information to fill out and tried to get us to buy the surge protector with lifetime warranty again. The same day the first repairman came, we also had the water heater repaired by a second repairman from Frank Gay, since we had no hot water. We told him about the storm and that the surge protector was knocked out and should be under warranty, but was charged $678 anyway and paid out of pocket that day.When the supervisor *********************** came to the house in December 2023 to investigate, he told us it was not our fault the Frank Gay employee did not provide the warranty information, and that it would be reinstalled at no charge since it had a lifetime warranty. He told us to give him time about getting reimbursement for the refrigerator, the items lost in the refrigerator and also reimbursement for the water heater repair. He also told us to send him pictures of everything lost when the refrigerator stopped working, which we did. We waited to hear back after Christmas 2023 and contacted them several times. I finally was able to speak to ******* who told me they were not going to repair or replace anything and they weren't responsible. We are now out $786 for a surge protector with lifetime warranty,$678 for a water heater repair that should have been covered under the surge protector program,$1,000 for the refrigerator and over $500 worth of groceries that were destroyed.

  

  Business response

  03/25/2024

  Thank you for bringing your concerns to our attention. The product installed in the customer's home lies with *****. Since ********************** did not manufacturer the product and only installed it, we can only honor the labor warranty. 

  If the product failed, this would need to be filed with the manufacturer's warranty with *****. 

  Our team here at Frank Gay Services has contacted the ***** team to see how we can help given the customer's circumstance. 

  

  Business response

  03/25/2024

  Thank you for bringing your concerns to our attention. The product installed in the customer's home lies with *****.

  Since Frank Gay Services did not manufacturer the product and only installed it, we can only honor the labor warranty.

  If the product failed, this would need to be filed with the manufacturer's warranty with *****.

  Our team here at Frank Gay Services has contacted the ***** team to see how we can help given the customer's circumstance.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So, a had a tech come out to replace a shower valve. In doing so, he damaged our bath spigot. Frank Gay charged us 1100 dollars to fix the damage theyd done, never mind the 450 dollars of damage their faulty work caused to our downstairs neighbor.Weve been told were getting a refund, but its been 3 weeks, and whenever we call, the manager were trying to talk to *****, who is the one who can issue the refund, is magically in a meeting. Every time.Were out 1550 for faulty workmanship on their part, and theyre dodging our calls for several weeks.

  

  Business response

  03/07/2024

  We thank the customer for bringing their concerns to our attention and apologize for the inconvenience and delay on their resolution. 

  Our customer experience manager has spoken with the customer since their complaint being filed and has reached a resolution. 

  Once they electronically acknowledge their resolution, we will proceed with closing their account. 

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Thursday February 15 Frank Gay completed a whole house repipe. I was told to not cover the holes until the inspection is completed. After several days, I call Frank Gay to find out when the house will be inspected and was told they will call back within 24 hours. After not receiving a call back, I call again with the Representative giving me the same response. Yesterday I called again after calling the county permitting **** to find out if the inspection was scheduled. Which it has not been scheduled as of yesterday. So I called Frank Gay again spoke to a man who proceeds to tell me that he will escalate the issue to their permitting girl and per company policy she will call me within 24 hours. Well 24 hours has come and gone and still no call and the repipe job is not completed, My walls are still opened and no inspection has been done and the job has been paid for.

  

  Business response

  03/05/2024

  Frank Gay Services values the customer's feedback. Our customer experience specialist has reached out to the customer via phone and email. We have since passed inspection and drywall has been completed. 

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The inspection only happened because I called in and would not hang up until they made the inspection appointment. Drywall was completed today. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday evening the 6th of February 2024 we experienced a water leak emulating from the utility room where the Water heater, Washer and dryer are located .Water started seeping through to our daughter's room, directly behind the utility room adjacent to the water heater.We took a unilateral approach and disconnected the main water junction from the water meter feeding into our primary residence to prevent further water damage.We then began searching for plumbing companies in our area and Frank Gay Plumbing surfaced as a top sponsored company on our ****** search.We called and scheduled an onsite assessment.On February 7th A tech/Salesman, by the name of *************** (OP team-04) Showed up and I elaborated on what transpired. I stated that I have strong suspicion that the water leak might be originating from the water heater unit since the water was emulating from that area.He proceeded to look around and stated, it was coming from underneath the slab/foundation in our daughter's room. I asked him, how does he know this to be a fact ? He stated he does this all the time and that is what it usually is.I do not consider myself to be acclimated as a *******, but have decent mechanical acumen and have nominal 101 plumbing knowledge. I asked him, is there a test/analysis that can be performed to determine the root cause.? He Stated yes, you would have to trench/demo the slab/foundation and it will cost anywhere from $5K to $10K .He then said, it would be about the same just to repipe the entire house. He also said, for example, if you make that repair, down the road you might experience another slab leak since the house is older. At the time, it made total sense, thinking that it was what he stated.We committed to the repipe based on his professional expertise in the plumbing/water leaking arena. Repiping was not necessary, all that was needed was water heater replacement. Noted in the attachment

  

  Business response

  02/21/2024

  Thank you for sharing your concerns with our company. 

  After reviewing the account, we determined from a photo that was documented and time stamped on 2/7/24 prior to the re-pipe that the water heater was completely dry in the pan showing drywall dust. 

  Please see the attached photo for reference. The re-pipe was completed on 2/13/24. 

  Frank Gay Services also provided the water heater complimentary to the customer due to the age of the water heater since the customer chose to move forward with the re-pipe. 

  At this time, there is billing adjustments due. 

  Lasty, after the re-pipe, our company determined there were no leaks or active standing water anymore. 

  We consider this matter closed. 

  Customer response

  02/22/2024

   
  Complaint: 21320636
  
  We are rejecting FGS response 

  Would like to begin by saying :  it's very unfortunate to have to resort to filing formal complaints in order to receive a response and communication from FGS after repeated emails/phones calls that went unanswered., We finally received a phone call from Management  yesterday 02/22/2024  after they were notified by : **************************************  There current response:  we will review with the "team" 

  FGS has gotten extremely efficient in changing the narrative in there defense from the many numerous consumer complaints , over 50 alone in 2023. obviously trying to save face to the general public.

  That being said: Will systematically elaborate on there responses, line item per line item.

  The Time stamp 2/7/24 photo that FGS is referring to is AFTER we dried the water with towels and blowers , We had to take a unilateral approach and disconnect the main water supply to prevent further water damage. That is when we contacted FGS and they sent out there salesman.  By then, everything was dried up though our efforts.    I will concur, they are fast to get to the point of sale. but after the sale, **************** is basically non-existent when issues arise

  In the attachment noted above, date stamped 02/10/2024  (prior to completion on 02/13/2024) Taken AFTER the water heater was temporarily reconnected and water restored to one restroom facility, you can clearly see water in the pan reservoir. Again, had to disconnect the main water supply to prevent further damage and be without water for the weekend 

  The So- called "Complimentary" water heater was one of two of the salesman's enticement to secure the re-pipe work., the other, replacement/repair of damaged drywall.  I will concur, it would  have been a reasonable venture  if in fact a repipe was needed to repair the water leak, but the culprit all along  was the water heater, not some pipe underneath the slab that was leaking based on  the proof  noted above, the continued leak after the temporary install of the old water heater.

  Our after-the-fact  research on FGS employees, are paid commission on work performed..  Which would FGS and there employees benefit more ??, a $1,000.00 job or a $7,500.00 Job.  . It's unfortunate that FGS does not adhere to BI  (Best interest) of client, based on their mission statement . 

  There have been NO billing adjustments as of this writing 02/22/2024  " the team is still in session"   We are awaiting for seminole county officials for a scheduled inspection on  Friday 02/23/2024   

  Here is an advisory warning:  FGS consumers beware, Embedded in the contract paperwork is a so-called maintenance  "family plan" that FGS unilaterally signs you up without any knowledge, was discovered upon our review. That will be another topic of discussion with FGS.

  In summary:  We are not looking to take advantage of any company.,  We do not want to be taken advantage of as well, But unfortunately we were exploited and taken advantage since the leak was NOT a foundational pipe burst ,  as   stated by the salesman , but a water heater leak that was exposed during the reconnection of the water  . Once a satisfactory resolution  is agreed upon, we will be the first to conclude this matter. 

  Sincerely,
  
  ******************; 

  Customer response

  02/23/2024

  Additional pertinent information in demonstration of FGS patterns of doing business

  Multiple infractions noted below from work performed, Included in the Inspection report from Seminole County . 

  Need Notice of Commencement posted on site. FS ******* [] Replacement of water heater is not included in the permit notes. Need to revise application to accurately describe the work performed or obtain a separate permit for water heater replacement. 105.4.1 SCC Ch 40 appendix A [] Pipe penetrations of the top plate need to be sealed. R402.4.1.1 [] Relief discharge improper. The discharge piping serving a T and P safety relief valve shall discharge to the pan in a safe place. P2804.6.1, FBCR [] Need to provide a vacuum breaker on the hose bibs. P2902.4.3 [] Missing mounting s**** on hose bib. Need to protect exposed CPVC/PVC/PEX from UV Rays (exterior). P2609.2 [] Have leak at master bath lavatory. P2503.7
  
  
  *********************
  Mechanical, Gas & Plumbing Inspections
  Development Services  |  Building
  O: **************  |  C: **************
  *********************************************************************
  *********************************
  www.seminolecountyfl.gov
  
  ****Florida has a very broad Public Records Law. Virtually all written communications to or from State and Local Officials and employees are public records available to the public and media upon request. Seminole County policy does not differentiate between personal and business emails. E-mail sent on the County system will be considered public and will only be withheld from disclosure if deemed confidential pursuant to State Law.****

  
  

  

  Business response

  03/01/2024

  Frank Gay Services returned on 2/28/24 to complete all corrections. 

  The amended permit was approved by the county. 

  Our team will be contacting the customer to schedule their final inspection. 

  Customer response

  03/05/2024

   
  Complaint: 21320636
  
  The corrections from the Failed FGS Inspection from Seminole county was done on: Tuesday the 27th @ 8:24AM, noted on the date stamp of the text message reminder report, not the date noted above from FGS.

  In Addition, We have attempted to contact  management of FGS multiples times via emails and phone calls but to no avail.  We are still waiting on a phone call from FGS to schedule a re-inspection. To this date 03/05/2024  NO  calls, emails, texts, or even  smoke signals have been received.  We are hoping that they have @ least performed  MPR ( Minimum production requirements) to pass the second time around.  Once we get through inspection, Then the next phase, would be drywall repair.   

  We are STILL awaiting resolution on the misdiagnosis of water leak.   Water heater and installation, versus entire house repipe.  We will continue to  keep the general public informed of the situation.

  Sincerely,
  
  *******************

  

  Business response

  03/07/2024

  We have since spoken to the customer since their rejection response. 

  The inspection is scheduled for 3/8/24 in which we did attempt to reach the customer earlier this week and left a message. 

  As mentioned before, Frank Gay Services has provided ample documentation confirming and supporting the recommendation of a re-pipe. 

  We consider this matter addressed and closed. 

  Customer response

  03/08/2024

   
  Complaint: 21320636
  
  I am rejecting this response because:

  The matter is far from being closed, exploitation and being misled with the re-pipe still exists. FGS has not made good on billing adjustments. water heater and install only is the fair, equitable and honorable solution since that was the issue, not the entire house repipe.

     To add insult to injury, Incompetence.  FGS has failed once again (On same infraction) from second inspection as noted below from Seminole county

   

  000 000 PLMS 00 - PLUMBING PERMIT
  Inspection Type/Sequence:
  FINAL PLUMBING/0002
  Inspector Assigned:
  *********************** *************
  Schedule Date:
  03/08/24
  Results Date:
  03/08/24
  Results Status:
  DISAPPROVED WITH PENALTY
  Request Comments:
  
  Result Comments:
  T/S:03/08/2024 08:34 AM BDVW01 ------------------------
  Water heater relief valve discharge pipe can not be run wit
  3/4 inch PEX tubing with inset fittings. P2804.6.1
  Requirements for discharge pipe. #**
  

  Will continue to keep the general public posted on repairs and final resolution

  
  Sincerely,
  
  *******************

  

  Business response

  03/15/2024

  Frank Gay Services has confirmed all billing is final and no adjustments are due. The customer's final inspection is passed, and the drywall is scheduled for Wednesday and Thursday of next week. 

  This matter is responded to as answered. 

  Customer response

  03/15/2024

   

  Sounds like a threat to **. 

  I see our team was able to schedule your drywall for Wednesday and Thursday of next week. 20th 21St of March
  
  FYI - I am the one that is responding to your several rejections in your BBB complaint. 
  We will not be adjusting the bill, and all invoicing is finalized. 
  
  Would you like me to pause your drywall scheduled until your BBB complaint is closed? 
  
  I suggest you allow them to close your complaint to prevent further delays in your project. 

   

   

  *************************

  Frank Gay Services

   

  Summary: A job that was misdiagnosed from day one. a job that takes one to two days to complete. a job that is taking over two months and FGS has been paid in full since day one the 9th of Feb. 2024  Now, if we do no recind our compliant, they will not finish the job.   This is how  FGS Frank Gay Services operate 

  Customer response

  03/19/2024

   
  Complaint: 21320636
  
  I am rejecting this response because: Sounds like a threat to us. 
  
  
  I see our team was able to schedule your drywall for Wednesday and Thursday of next week. 20th 21St of March
  
  FYI - I am the one that is responding to your several rejections in your BBB complaint. 
  We will not be adjusting the bill, and all invoicing is finalized. 
  
  Would you like me to pause your drywall scheduled until your BBB complaint is closed? 
  
  I suggest you allow them to close your complaint to prevent further delays in your project. 
  
   
  
   
  
  *************************
  
  Frank Gay Services
  
   
  
  Summary: A job that was misdiagnosed from day one. a job that takes one to two days to complete. a job that is taking over two months and FGS has been paid in full since day one the 9th of Feb. 2024  Now, if we do no recind our compliant, they will not finish the job.   This is how  FGS Frank Gay Services operate 
  
  Sincerely,
  
  *******************

  

  Business response

  03/19/2024

  The customer's drywall is scheduled for completion on 3/20 & 3/21. 

  Customer response

  03/22/2024

   
  Complaint: 21320636
  
  We are rejecting this response :

  The Singular and most primary compliant has not been resolved, FGS continues to deflect.

  The Issue of being sold by a false narrative, a complete house repipe that was not warranted and/or needed.

  The Issue was only the water heater and installation

  We will continue to seek resolution through BBB and **** and are prepared for arbitration with both respective entities.

  
  *******************

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Frank Gay came to my house on January 7 to fix a clogged drain line. They charged me $169 for the afterhours service. The tech determined that the drained needed to be snaked from the main clean out. He gave me a $540 quote to have the drain line cleared as well as the main drain line inspected with a camera. I paid the $540, $669 in total, to have the line cleared. After clearing out the line the drain line was flowing and everything appeared to be working. Not even 30 minutes after he left the drain line was clogged again. We called Frank Gay back immediately and they said that we would be put on the emergency service list, and someone will contact us ASAP. No one ever contacted us, so I had to plunge the line to clear it myself. This would be ok, if I hadnt just paid a significant amount for someone else to do it. Eventually I called them back to have them come recheck the lines even though I had fixed the clog, because their service is warrantied for 30 days. They came out and said they would have to charge me to reinspect the lines, so basically the warranty is useless. Had this been where the issue ended I would have just cut my loses and moved on. Unfortunately, two weeks later the same drain was clogged again. Having no faith in Frank Gay plumbing I called another company. This company got on the roof of my home and cleared the drainpipe. I spoke with the plumber for this company and told him the situation, because Frank Gay tried to sell be a pipe cleaning service claiming that if the pipe continues to get clogged that would be the required course of action and I was worried that this expensive service would be required. The plumber after completing his job explained to me that the previous company did not unclog the line correctly and he doesnt believe that the main line requires cleaning, so essentially, I paid Frank Gay for nothing. In summary, I paid for a service that wasnt done correctly and required a different company to fix.

  

  Business response

  02/20/2024

  Thank you for notifying our company of your concerns. 

  As we take pride in our work, we look forward to speaking with you soon to address this matter. 

  Our customer experience manager left a voicemail and emailed the customer today (2/20/24) requesting a copy of the plumbing report that fixed the customer's drain. 

  

  Business response

  02/28/2024

  Thank you for giving Frank Gay Services the opportunity to earn your business and share your concerns. 

  Our customer experience manager has since spoken with the customer and has reached the following understanding:

  After reviewing the other plumbing report, they also determined there would be no warranty on their drain clearing. 

  We understand there is a potential underlying issue causing recurring drain clogs and have offered the customer a few options to resolve their concern:

  1. Apply what the customer has paid to our company towards a permanent repair.

  2. Reimburse the customer for the other plumber's report with the understanding this same matter could continue to occur. The liability moving forward will be the customer's responsibility. 

  The customer chose for reimbursement. 

  Our company and the customer have mutually agreed and consider this matter resolved. 

  Customer response

  03/10/2024

  Can you please **** this as resolved? The company has offered me a refund for the extra service. 
  

  Thank you, 

  *****************************;

  Customer response

  03/19/2024

  Can you please **** this as resolved? The company has offered me a refund for the extra service. 
  

  Thank you, 

  *****************************;

• Initial Complaint

  02/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 24, **** a plumber from the Frank *********** attempted to clear a blocked drain leading to my septic tank. During this attempt he used a coil to pass through the drain and remove any blockage, but mistakenly pushed the entire coil into the drain and was unable to retrieve it. He collected his full fee of $490 and instructed us to call a septic tank company in the hopes they could remove the coil when emptying the septic tank. We had a company empty our septic tank and remove the coil, but they were only able to do this by cutting open the draining leading the tank and reassembling the drain afterwards, They charged us an additional $700 on top of their normal fee to drain the septic tank. I have attempted to call the company and speak with a manager 5 times and was told each time a manager would reach out but have yet to hear from anyone.

  

  Business response

  02/22/2024

  Frank Gay Services values the customer's feedback. We have since spoken with the customer and come to a resolution. 

  Customer response

  02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Jan 30 they started a re pipe on my property and finished the next day with the plumbing. On February 7 ****** sent me a text message to schedule for the county inspector to come to the property. ****** offered little information and was not very helpful with which I am not very happy with. An appointment was set for February 12 which required for someone to stay at the property until the inspector showed up any time between 7:30am and 4:00pm. My girlfriend waited at the house the entire day and no one showed up. Around 12 I called Frank Gay for the first time that day to know if they could at least give me an idea at this point of when the inspector should show up. First I was left on hold by a rep whose name I failed to remember after being told that she would try to see if theres anything she could do until the call dropped and she did not call back. Then I proceeded to speak to 2 other employees ***** and ****** and was told that nothing could be done. Around 6pm I spoke with **** to ask if I should still wait for an inspector or what I should do because no one ever showed up in the time ****** said they would and I never got confirmation from my girlfriend who stayed at the house all day that the inspector made it and **** proceeded to tell me that I should wait a bit longer. Come to find out that the inspector went and left around 8:12am and failed the inspection because he allegedly knocked on the door and no one came out. I have called 3 days in a row to request a call from a supervisor and have been promised a call back each day and have not received on one yet. They also failed to call me about the failed inspection. And last but not least they invoiced me with a 5% instead on a 10% which is their policy due to me having purchased a family plan and have not address that in any way nor provided me copies of the service contract for the re pipe and water heater replacement agreement.

  

  Business response

  02/28/2024

  Frank Gay Services values the customer's feedback. We have since spoken with the customer and provided them our customer experience specialist direct contact information. We are waiting for the customer's schedule to set up re-inspection. We have come to a resolution regarding their concerns. 

  Customer response

  02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 21, 2023 we hired Frank Gay plumbing to replace the pipe from the water meter to our house due to it was leaking. They charged us $3063 and had to reroute the pipe from its original location. After the work was completed we noticed the job had not been completed correctly. They had not insulated the pipe where it enters the house, they did not bury the pipe deep enough (the pipe was exposed), and they had not reattached the irrigation system to the new pipe. We contacted the company and had them come out again at which time the tech took pictures for his supervisor and indicated they had not done the work correctly and had done a lazy job. They sent a second person out to fix the problems and he insulated the pipe and redid a section of the pipe burying it deeper so it was no longer exposed. However, he indicated that he could not find where the irrigation system was originally hooked up and that we would have to call our an irrigation service to fix that at our own cost. We do not feel that we should have to call a separate company and pay more money after we already paid over $3000 to have something fixed that was not broken before they did the work. After the second repair the company has become unresponsive and there has been no attempt by the plumbing manager to contact us to explain or remedy the issue. If they could not restore our plumbing to the same working order, including the connection to the irrigation system, as it was before they did the work they should have made us aware of that before accepting the job. If Frank Gay plumbing cannot locate the connection they should be willing to hire a irrigation company to come out and find it at their cost. This cannot be the only time they have dealt with a pipe connected to an irrigation system since most houses in Florida have irrigation systems.

  

  Business response

  02/02/2024

  Frank Gay Services values the customer's feedback. We have since spoken with the customer and are actively working on a resolution. 

  Customer response

  02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am very disappointed with the time that Frank Gay takes to respond to my calls. I finally had my Inspection completed and they still have to fix some plumbing issues and patch up the drywall.I called their office twice this week and I was told that someone from Management will call me back.Meanwhile I have to pay workers who are waiting to finish their work. They disconnected my drain line that goes into the sewer and I can't even use my Kitchen Sink.

  

  Business response

  01/26/2024

  Frank Gay Services values the customer's feedback. We have spoken with the customer and scheduled any necessary repairs and drywall.

  Customer response

  02/05/2024

  The complaint has been resolved. 

  Customer response

  02/07/2024

  The complaint has been resolved. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩