Business ProfileforCGTV

BUYER BEWARE – SCAM – As a retired Firefighter/EMT I enjoyed helping others and the community in any way I can. This SCAM ALERT will hopefully save another family from making the same mistake we did. On November 4th 2023 my daughter and I were shopping at our local mall here in San Diego. We then got approached by CGTV National Talent Scout Director (Jamie R**) about an acting opportunity. Jamie told my daughter she could be in a commercial promoting a company like ********** My daughter was super excited. My oldest son was also excited so I brought both kids. We accepted their invite to the ****** ******* ****** Saturday November 5th 2023. Once arrived CGTV gave a brief video presentation. Then we got called into another room with sales staff for sign-ups. The only option at the time was their upcoming program next year July of 2023. I explained to Adrian (The gentleman who signed us up) that we wouldn’t be able to make the July program because of a prior vacation arrangement. Adrian said no problem we can do a program in August. He didn’t have a date set yet so just wrote “August” on the contract. I decided to sign both kids totaling $5000. It was $2500 each for the “All-Star” 4 day program. Unfortunately, we got ghosted by CGTV. CGTV failed to deliver and was in breach of their contract. Here is a timeline on what took place: Sunday Nov. 6th – Received emails regarding rehersal videos Wednesday Nov. 9th – Received a welcome email. Was given information on rehersals again and how to find a monologue Monday Nov. 14th – Received set 2 of 4 video rehersal newsletter Monday Nov. 21st – Received set 3 of 4 video rehersal newsletter Tuesday Nov. 29th – Received set 4 of 4 video rehersal newsletter Sunday Jan. 23rd – Called and left another message regarding August dates Sunday Feb. 20th – Called and left another message confirming my kids registration Friday March 11th – Called and left another message. NO COMMUNICATION FROM CGTV FROM NOV. 29TH TO APRIL 26TH 2022 Wednesday April 26th – Received a confirmation email for kids enrolled in the July 2022 program. I ignored this email because it didn’t apply. I was expecting a confirmation email shortly after for the August program. Friday April 28th – Called 818-206-0290 and left another message to CGTV asking for a confirmation for the August program. So far, we only received an email for the July program. Thursday May 4th– I called twice in hopes to reaching someone. I also emailed CGTV expressing my concern. I also messaged Adrian via Instagram with my concern with no return phone calls or email. I was told not to worry and that Sandra would be contacting me soon. Friday May 6th – Received an email from Mayara R****** asking if I had any questions. Wednesday May 11th – Wrote an email to CGTV requesting a refund. Thursday May 12th- Contacted Wells fargo Fraud department. We had to wait until August had past to process a claim. Tuesday May 26th – Called to speak to Sandra the office manager but no answer. Wednesday June 15th - Called to speak to Sandra the office manager but no answer. Tuesday July 5th – Wrote another email requesting a response Monday July 25th - Called to speak to Sandra the office manager but no answer. Monday August 8th – Emailed CGTV again requesting a refund. Monday August 8th – Received an email response from Sandra F******* the office manager. The email was an apology for not responding to my emails and phone calls. Was told that we didn’t confirm registration for the July program. I was also told that no refunds would be given and asked to re-schedule to the December program. Monday August 8th – I emailed Sandra and explained that I didn’t click on the July confirmation because it didn’t apply to us. CGTV Claimed they sent an email back in April. Why didn’t they return our calls and e-mails? CGTV Claimed on our contract that a date was given. No specific date was given. Only “August”.