ComplaintsforEvergreen Lifestyles Management LLC

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 11/20, Evergreen Lifestyles Management who manages Old Still HOA deposited $50 application fee and $1000 deposit for application to paint our home. Till date, we have very limited communication from property manager who has only provided closed-ended responses rather than providing guidance. The application supposedly needs to be approved by an committee which we received closed-ended responses from committee. We had requested list of approved colors that could be painted since it was declined but till date have not received a response. The cost of painting might increase and $1000 deposit has been held since 11/20. We disagree with this business practice especially since they are holding $1000 deposit.

  Business response

  01/31/2024

  Below is a chronology of the events that have taken place. Please note that Evergreen Lifestyles Management does not require any deposit, this is the requirement of the Association.  The Owner has received responses to all inquiries.  If the Owner would like to cancel their application, they can advise us of this; however, as of 1/19, theyre still working toward painting their home. 
  
  Personal Statement from Community Manager for *** Still:
  This package has been going back and forth with the ARC ********* of *** Still and the homeowner.
  
  11/13 Homeowner submitted package to Evergreen original request is Grey home with White trim
  11/13 Evergreen asked for additional information
  11/16 Package was ready for a Decision
  12/05 Sent to the board
  12/14 Committee asked for supporting information board informed them that they need to provide color for the doors and an accent color
  12/17 Homeowner said the doors will be white
  12/22 Sent back to the board
  12/27 ************** called asking for a timeline
  1/2  The ARC ********* stated that the trim around the house that is currently painted white is the only area that can be freshened up with new white paint.  However, the front door, garage door and accent areas that are currently painted a tan/taupe color (i.e., the peaks along the roofline) cannot be painted white.  If the homeowner needs ideas on accent and door colors, he can drive around the neighborhood.  
  1/2  Homeowner responded that they didnt want to continue the back and forth and wanted a solution
  1/2  Committee recommended that they either go to ******* Paints for the color schemes for the community or drive around and pick colors that are already in the community.
  1/8  Homeowner decided to change the colors still grey house with black doors and white trim, felt that the Board should have told them the colors to choose
  1/12 Homeowner stated he didnt want to deal with ******* Paints
  1/15 Board discussed at their ARC meeting and the homeowner still doesnt have the three color just the base and trim the board is still waiting on the accent color
  1/18  I received the Color Pallet from Florida Paint
  1/19 Homeowner provided with Color Pallet
  
  Request is still being processed due to owner only providing two colors.  This is also during the holiday season, which caused delays in response time.  The Owner should contact our office if they have any additional questions.  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Evergreen does not send out bills or billing reminders even though they have the ability to send email and mail blasts to our community. Instead, they wait until a bill is past due then send out a "ReBill" with interest and exorbitant rebill charges. How can I receive a "Rebill" if I never received a bill?In December of 2022, they send out two coupons with stating how much is due in January 2023 and July 2023 but never send out a bill or a reminder a bill is due. Evergreen is quick to send out rebills and fees when you are 15 days past due. There are several families having to pay charges because they were not sent a bill.Evergreen also doesn't respond to emails timely; they want to keep racking in the interest and rebill charges. 7/1 they charged an $1,050 assessment, but never sent a bill.7/15 they charged $15.75 interest but never sent a bill.8/1 they charged me a $30 rebill letter - they finally sent a bill that I received on 8/11 8/11 I paid the $1,050 assessment 8/11 I sent a letter to *************************** at Evergreen asking to remove the fees; management companies typically remove these fees.8/15 Evergreen charged me $.69 interest.8/25 I never received a response from ********; I sent another email to Evergreen customer service and *************************** asking to remove fees 8/25 I received an email from Evergreen customer service stating they cannot remove fees but copied in *************************** from Evergreen 8/25 5PM finally heard from ***************************, he stated he still had not received authorization from the board to waive my request. 8/31 Evergreen charged me $30 Rebill fee 9/15 $.69 interest charged 9/30 they charged me $30 rebill fee 10/6 I sent another email about the fees and no response back 10/15 $.69 interest charged 10/30 they charged me $30 rebill fee 11/15 $.69 interest charged 11/16 I sent another email with no response These fees of $138.51 are a scam. A simple reminder would prevent this. But they rather scam people out of their money.

  Business response

  12/11/2023

  Thank you for bringing the Owners concerns to our attention.  We are committed to providing high-quality services, and after conducting a thorough review of the issues raised by the Owner, we offer the following response to the complaint received:
  
  Firstly, we sincerely apologize for the delay in addressing the complaint and acknowledge the difficulty that the Owner experienced in making contact with the Community Manager.  We understand the importance of efficient communication and regret any inconvenience this may have caused.
  
  Regarding the assessment dues, it is accurate that payment slips for ******* and July of the upcoming year (2023)were sent on, or around, December 11, 2022.  I can confirm that reminder statements are not sent, due to our management contract with the Association, but Owners have the option to schedule reminders through their Owner Portal at **********************************************************.
  
  In situations where an Owner does not pay their assessments promptly, the Governing Documents for the community stipulate the ************ and penalties for late payments, independent of the management company.  Pursuant to our contract, and in accordance with Florida Statutes, Evergreen may charge a reasonable fee ($30.00) for the preparation of the Statutory Notice of Late Assessment (****) letter.  This fee is added to the Owners ledger as a "Rebill Fee" in an effort to collect the late assessment.
  
  The Owner has made a statement regarding the attempts to contact our office and we note the discrepancy in system records regarding the inquiries.  We can confirm that we received a call on December 1, 2023, regarding Late Fees and Interest, and it was addressed by our *************************   The Owner was attempting to contact ***************************, the Community Manager; however, he was unable to accept the call.  Instead, ******** promptly submitted a request for a fee waiver, and as of the date of this response, the fee waiver request has been resolved.  The Owner does have access to view their account and pending requests at all times.
  
  While the Owner asserts not receiving any bills, the contents of the complaint confirm the receipt of payment slips in advance.  As outlined in our contract, reminder statements are not included, but electronic reminders (texts and emails) can be scheduled by the Owner through their payment portal.  Having said that, I understand that the Owner expressed challenges in reaching your Community Manager, and we are committed to improving our communication channels.
  
  We strive for accuracy and transparency in our account dealings. Should you or the Owner have any further questions or require additional clarification, we encourage you to contact me directly.
  
  Thank you for your understanding.
  
  Sincerely,

  *****************

  Vice President of Support Services

• Initial Complaint

  10/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We are owner of a house in the community windermere trail.The evergreen lifestyle managements company never send us the community rules or info about the *** or any kind of information. But they start to send us letter about our lawn, the stress tree (like its literally the tree in the street) and our garbage. My boyfriend have been to their office more than 4 times and they never respond to anything. They tell us that everything was okay and to wait for the email to the *********************** info. We never receive it. We decide to sell our house because we hate the management in the community and when we make the transaction, we realise that they have give our file to a lawyer firm for no reason and after that we pay the fee to the lawyer for something we didnt know, they didnt want to let us sell our house because they tell us that there something else we didnt do. Honestly, its the worst management company we saw since we are owners and the customer service is inexistant!!! We are angry about the situation because when we try to call no response, I send email, they respond 2 weeks later and when my boyfriend go to their office they say everything is okay. We dont know what to do and we are really mad about the situation

  Business response

  12/12/2023

  We apologize that the Owner has not had a pleasant experience.  It is important to recognize that the Owners property is subject to 2 Associations: ***************** South HOA, and ***************** HOA.  It is also important to remember that Evergreen does not have the ability to act without the direction of the ************************** documents, including the rules and regulations,are made available to all owners on their community website.  The decision to send the account to the attorney was made solely by the ***** of ********* and was due to collection efforts, and not related to the violations. On their ***************** South HOA, the ***** is fair and uniform in enforcing violations throughout the entire community. 

  I would like to address the discrepancies within the complaint regarding communication response. The Complainant alleged that they have not received a response to their inquiries and that is incorrect.  We have records reflecting the following:
  ***************** HOA:
  10/22/2023: Owner sent email regarding status of collections
  10/26/2023: CAM, Zayriliann *******, responded advising that the Account is still in the attorneys possession, and owner must coordinate directly with their office.
  11/3/2023:  Owner sent email requesting that the estoppel be released without listing violations.
  11/3/2023: Email response (which was attached to complaint) confirmed violations closed.
  11/3/2023: Estoppel released to requestor.
  
  ***************** South HOA:
  5/2/2023:  First Notice of Violation sent for landscaping/Weeds need to be treated.
  5/12/2023: Owner called requesting an extension; 10 day extension provided.
  5/16/2023:  First Notice of Violation sent for Exterior Cleaning/Maintenance Fence needs to be cleaned; Tree Trim needed Street Tree; and Lower Branches of Tree needed to be cut.
  5/16/2023: Landscaping Weeds Violation closed due to compliance.
  5/23/2023: Owner called our ************************ requesting assistance with Owner Portal setup. Setup completed.
  5/30/2023:  Notice of Hearing sent on Tree Trim needed Street Tree; and Lower Branches of Tree needed to be cut.
  5/30/2023: First Violation Notice sent due to dead grass.
  6/6/2023:  Owner visited the ******************** for information on their violation.  Advised the Owner that they will have to contact the person on the signature letter. Provided email to CAM regarding Owner interaction.
  8/23/2023:  Violation issued due to trash cans being visible.
  10/22/2023:  Owner sent email requesting portal information; portal information sent.
  11/3/2023:  Owner sent email requesting that the estoppel be released without listing violations.
  11/3/2023: Email response (which was attached to complaint) confirmed violations closed.
  11/3/2023: Estoppel released to requestor.
  
  To summarize, all actions taken by Evergreen were on behalf of, and at the direction of the ***** of ********* for the association to enforce rules and regulations and enforce their collection policies.  If you or the Owner has any questions regarding the complaint or response, please do not hesitate to contact me.
  
  *****************
  Vice President of Support Services

• Initial Complaint

  03/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid the HOA a $1,000 deposit for my pool installation. I have reached out multiple times after completion of the project for a return on my $1,000 deposit. There was no damage to the property or common areas. The HOA has been unresponsive to my emails. I would like my deposit back in a timely mannner.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This group manages HOA fees for the community. There were fees due on October 1, but I never received any bill. When I logged in online on October 24, I paid the HOA fee of $451.48. This company then proceeds to charge a total late fee of $61.77 equivalent to almost 15% of the original fee. I requested the late fee be waived, especially considering it was less than 30 days late. They deny it and then send another bill in the mail and charge an additional $30 to "rebill." Florida statute 494.00791 (a) indicates "a late payment fee may not be in excess of 5 percent of the amount of the payment past due." With a total of $92.70 being demanded by this company they are asking for almost 22% equivalent of the original fee that was already paid. This company steals from people and when you try to contact them, they rarely respond.

  Business response

  01/11/2023

  Business Response /* (1000, 5, 2022/12/02) */ We will review your account. You would have receive your coupons at the beginning of the year. We see you made Jan, Apr, and July payments on time. Your October payment was paid on the 24th. Per your community documents they are considered late in the 15th. The fees that you incurred was per the Governing Documents $25 late fee $6.77 interest and $30 to reissue a statement and start the collection process. In November because you did not pay the late fee there was additional interest in the $.93. As this is your first occurrence of a late payment we will refund these fees as a one time courtesy. Respectfully.

• Initial Complaint

  10/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived in Start Up Crossing for 8 years and never have I been treated this badly by the leasing office. This last year every time I have reported a complaint or concern to the leasing office, each one has been blatantly ignored. When I tried to make a complaint about the leasing staff on the EMG website it directs me right back to the leasing office I am complaining about. So I 'm filing my complaints here. I have several. First, about 9 months ago, my car was broken into while parked in the facility parking spaces in an area where the camera would have caught the suspect. When I informed the leasing office they ignored my complaint and never even bothered to check the footage to see if the culprit could be identifed. I strongly suggested they notify other residents to not keep valuables in their cars because they were being broken into. Nobody was notified. Second, in spring, when tennants were putting their names on the list for garden plots, I suggested they tell these people that they will be planting at their own risk because the plants were torn out last year. They did not. The plants were ripped out not once, but twice this year. That was money and hard work down the drain for all who planted. Third, the policy for 8 years has been motorcycles are not supposed to be parked in car parking places. I complained when a motorcycle has routinely been parking where only cars can park and my complaint, like all the others, was blatently ignored. The leasing staff are there to do more than collect money, yet in my experience, it seems that's all they are willing to do.

  Business response

  12/06/2022

  Business Response /* (1000, 5, 2022/11/06) */ We did not manage a community called *****************? And do not manage any property in Utah? Can you please provide your details and complaint to************************* so we can do additional research. Please provide the physical property address and we will look into if the address given is incorrect. Sincerely

• Initial Complaint

  03/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved in *************** August of 2021. On January 13, 2022 I received a bill from Evergreen to pay my annual HOA fee, at the time the notice was received I noticed that the letter was dated for December 22, 2021 with a due date of January 1, 2022 but I didn't received the notice in the mail until January 13. The envelope didn't have a date stamp like all normal envelopes that are mailed so I immediately call Evergreen to inquire. The young lady that answered was very nice, I explained to her what happened and she walked me through paying my $500 fee online that day and advised the $25 late fee would be waived within 72 hours. After we ended our call I immediately received an email notification that I now had a $30 rebilling fee for a notice that hadn't even been mailed out yet. I was in complete shock so I immediately called back and spoke to the same young lady. She advised me that there would be no issue, she placed a fee waiver request and advise that the fees would be removed in 72 hours. I asked should I pay the fees until this was resolved and she said no because that would be admitting guilt. Long story short, we are now at March 28 and no fees were removed, only added. I have called and emailed several times begging to speak with someone. I was originally given a name of Cynthia Q****** as my property manager, she never called or emailed me back and then one day I called and was advised she was no longer with the company and Terrence B**** was the next name I was provided. Let's just say he ignored every single call and email. Then I was given his boss name, Brian Q****** and he was worst than Terrence. No one even attempted to contact me. I called so much the individuals at the **** knew me by voice. Now after months with no callback, I received an email at 9pm, after Evergreen has closed, to advise me that my fee waiver of $124.38, was denied. Evergreen has to be reported for their unethical practices. All I wanted Evergreen to do was the right thing!

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2022/03/30) */ The Owner called our office twice on 1/13/2022. During the first call (at 1:26) she stated that she received it "yesterday" which would've been 1/12/2022 - prior to the Rebill Fee being added to her account. During the first call (at 2:45) our Customer Care Representative stated that the Fee Waiver Request would be sent to the Community Manager to see if the fees could be waived, and (at 8:30) the Customer Care representative stated that it may take 24-48 hours for a response. At 8:57, the Owner stated that she would only be paying $500.00 and was provided the instructions on how to submit a partial payment. At no time did the Representative advise the Owner to pay $500.00 or state that the fees would be waived within 72 hours. During the second call (at 0:26) the Owner stated that she logged into the portal and attempted to make the $500.00 payment; that is when the Owner noticed the Rebill Fee. The Rebill Fee and Late Notice generated on 1/13/2022 at 3:24AM. Notices are approved before 9am every morning. There was no email notifying the Owner of the Rebill Fee and during the second call, the Owner admitted that she noticed the Rebill Fee prior to submitting the payment. During the second call (at 0:46), our Customer Care Representative explained what a Rebill Fee is and advised that the fee waiver request was already submitted with a request to remove the Rebill Fee as well "we would just have to wait to see if the Community Manager is able to approve those for you." Neither recorded calls from January 13th support the Owner's statement that our office confirmed that the fees would be removed, or that it would take 72 hours. The Owner did reach out several times, but responses are not logged in******** so it is unclear if there was communication. The email denial was sent on 3/28/2022 at 9:07pm and the Owner opened the email at 9:10pm on 3/28/2022. We will as a good will gesture - waive the last fee and credit the account. Consumer Response /* (3000, 7, 2022/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not accept the response. The owner pulled the calls from January 13 in which they are stating the individual advised me a decision would be made in 24-48 hours which was on January 13, 2022, I did not receive any type of response until March 28, 2022 regarding the decision which allowed time for multiple fees to be added on to my account and this is much longer than 24-48 hours as the rep stated. How inconvenient that the other calls were not recorded when multiple people advised me not to pay the fees because that would be admitting guilt. That comment was made more than once. This response still does not explain why I called multiple times and no one even attempted to call me. Obviously the respondent stated I called multiple times, obviously I was trying to work on a resolution while they were adding fees. Unfortunately this company still doesn't want to own up to their wrong behavior and I'm not the only individual who feels this way. On google the overall rating is a 1.9 out of 5. Although I feel this is wrong the only close acceptable response would be to refund all fees dating back to the time I called on January 13 and I will bite the bullet and pay the original $55. If someone would have denied me 24-48 hours after that first call I wouldn't be at $124 months later.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July of 2021 I notified Evergreen Lifestyles Management that our neighbors were in the process of adding landscaping to their backyard and were in the process of removing sections of grass from our property. When I had brought this issue to the attention of the landscaping supervisor who was talking to the neighbors I was informed that they received permission to take out the grass to make a flowerbed. I again stated that they were removing our grass it was suggested that we speak with Evergreen Lifestyles Management as they gave permission. Since then we have spoken to and emailed eight different people to see if there was indeed given permission to take out our grass and replace it with wood chips to create the neighbors flower bed. Phone calls have only once been returned back in August with the Evergreen Lifestyles Management neighborhood manager telling me that she would stop by the following week (first week in September) and talk to the neighbors to rectify the situation. Never heard from her again. Emailed higher level management after that, nothing but air......not one person responded to the numerous emails or phone calls. Were not asking for much...just clarification and repair of our yard. On page 45 of our HOA document it states that Evergreen Lifestyles Management has 30 days after finishing of the project by the homeowner to inspect to make sure everything was done per approval and nothing on the adjoining property was damaged. A fee is collected from the homeowners who request approval from the HOA for a project which is supposed to go to repairs if needed after which remaining money is refunded. As I reached out to Evergreen Lifestyles Management the day they took our grass out and no one responded to our concerns at that time. Just three weeks ago I received an email from the new neighborhood manager who said in her email that she had asked a landscaping company to come out to replace our grass. Silence once again. HELP us please.

  Business response

  05/05/2022

  Business Response /* (1000, 8, 2022/03/30) */ Thank you for reaching out - Manager will be in touch this week to address further. Consumer Response /* (3000, 11, 2022/03/31) */ From: ****************************** Date: Thu, Mar 31, 2022 at 3:05 PM Subject: Re: BBB Complaint Case# ******************************************* To: Better Business Bureau <********************* Cc: ******************************** Good afternoon , A person from Evergreen Lifestyle Management did teach out today. However there is no solution other then me spending money to have my property re-surveyed. Someone in the Evergreen Lifestyle Management organization has signed off on the landscaping design and Evergreen lifestyle Management. So, in other words they approved the landscaping even though I had already contacted them to tell them that the landscaper were removing our grass and putting mulch down. For us to spend hundreds of dollars to get our property back doesn't seem right we did everything we were supposed to do. Notified Evergreen Lifestyle Management, send pictures via email, Followed up with Evergreen Lifestyle and to see when it was going to be repaired and returned to the original state. All within the time frame of the final approval of the neighbors landscaping project. Business Response /* (4000, 13, 2022/03/31) */ I am sorry you ae not happy - this will need to be discussed with your neighbor. From the information we have received it really is an owner to owner issue - I am sorry. Consumer Response /* (4200, 15, 2022/04/08) */ From: ****************************** Date: Fri, Apr 8, 2022 at 3:30 PM Subject: Re: BBB Complaint Case# ******************************************** To: Better Business Bureau ********************** Good morning, The response of Evergreen Lifestyles Management is bogus. According to our HOA rules this isn't a "neighbors dispute. There are rules for the landscaping changes to any yard in the*************** neighborhood which can be found on page 35 Article VIII. It states "Should any incidental damage be caused to an adjacent Lot or Home by virtue of such Owner's construction of Improvements, the Owner of the adjacent Lot (the "Adjacent Lot Owner") may, at such Adjacent Lot Owner's sole option: (a) remedy such damage and submit to the Association a receipt, invoice or statement therefore for reimbursement from the offending Owners security deposit; or (b) allow the offending Owner to repair such damage to the Adjacent Lot Owner's Lot or Home, at the offending Owner's sole cost and expense, upon receipt by the Association of written notice from the Adjacent Lot Owner that such incidental damage has been repaired, the offending Owner shall be entitled to a return of the balance of the security deposit being held by the Association, if any." By the above statement and my initial phone call to our HOA Evergreen Lifestyles Management on July 26th, 2021 and subsequent follow-up via emails complete with pictures that shows the property line and where the adjacent neighbors were taking our grass out to be later replaced by wood chips. At that time it was clearly communicated in no less then thirty emails and numerous phone calls that we wanted to pursue the option B, having our yard restored to its former state. To those who read the HOA guidelines set forth by Taylor M******* and by acceptance the the contract to manage and maintain the HOA rules, which us the homeowners pay for, Evergreen Lifestyles Management isn't in compliance of their duties. As such Evergreen Lifestyles Management is in fact in dereliction of duties to us the homeowners. Evergreen Lifestyles Management has changed employees at such a rapid rate that we dealt with a new person almost semi monthly. Each person to ask time after time for more time to research the documents. No research needed if someone would READ the HOA documents where it clearly states the rules about such incident as we experienced. IF Evergreen Lifestyles Management neighborhood manager would have come out, looked at where the lot line stakes when we reported the incident, looked at the string between those stakes, read and had knowledge of the HOA documents and subsequent articles about landscaping this whole issue that has been dragging on for ten months wouldn't have happened. Evergreen Lifestyles Management statement that this is an neighbors dispute is bogus. I would invite the current employees of Evergreen Lifestyles Management to actually read the HOA governing documents. They will find all the information regarding these types of incidents. This situation should have started and ended the week of July 26th 2021. That it wasn't isn't on us, it's on the disregard of Evergreen Lifestyles Management and it's employees and their dereliction of duties to us. Kind regards, *

• Initial Complaint

  02/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved into the Kingsley creek community September 30, 2021. We closed on our home they day. On that day we should have received our mailbox key and pool keys. On that day we paid the hoa dues for the remainder of the year. About a month we Still did not have our pool or mailbox keys. We contacted the HOA and they said someone would be getting back to us and we would be copied in to an email. Another month went by and we had no resolution. We contacted them again and again every time they said they would contact someone and someone would get back to us no one has ever gotten back to us. We have called a multitude of times and consistently get the same response : that we will be emailed or called, however we are never contacted. They have also told us that if no one reaches out, which they never do, I could call again. And then we go through the exact same cycle again. At this point we have not received our mail to our address in over 4 months. Since we do not get mail at our address we did not get the pay slips to pay the HOA dues for 2022, which were due on January 1st - we got the slips 2 weeks after the dues were due - and they have charged us a late fee because of their inaction and incompetence. This is also an issue with other time sensitive mail, that we do not get on time. At this point we need help getting this resolved. Other people in the neighborhood have also had similar issues.

  Business response

  03/11/2022

  Business Response /* (1000, 5, 2022/02/10) */ Mrs. *********, as per our phone conversation, I sincerely apologize for the lack of response you have had from your CAM. I will be reaching out to her and will get you some answers early next week. I have also instructed my accounting team to remove the late fees, interest and rebill on your account - which will be adjusted in the next 24 hours. As soon as I can get the details I will personally follow up with you on the other items still outstanding. Thank you for reaching out, we hope that we can earn your trust back in the near future. Best regards

• Initial Complaint

  02/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've lived in other communities with an HOA management company and have never seen such an poorly run organization. Multiple reps/contacts in the last few years (pre-covid). It has been made very clear they represent the builder, not the community. My family & friends have commented on how bad the common area grasses/plants/lake/sidewalks look. The sprinklers are on all day (many are broken) and now we have mold/algea growing on the recently pressure washed curbing/sidewalks. The decorative plants died w/ a cold snap cause the vendor they hired put the wrong types in (they can't even cut the grass & trim trees as they are supposed to). Now it will be several months before they are replaced - just like last year. That's a great 1st impression driving into the community. While they recently pressure washed, it had been years since it was done & not everything. The the vendor did a horrible job. Evergreen is not professional, from our CAM -"I know a guy" - I insisted they get multiple quotes/estimates from licenses insured vendors. Still didn't happen, they only got 1 quote for $5K for temporary holiday lights in a community of only 144 homes. Multiple budget line items for mulch, but no new mulch in over a year. A line item for lake maintenance -typically monthly in other neighborhoods I've lived in- but have not seen anything in over a year. They don't manage the vendors well. Hardly (if ever) do inspections, multiple violations. It takes multiple calls/e-mails before they respond. Even if you bring up at HOA BOD meetings, still nothing (we also have some BOD issues). I am active in my community so I took it upon myself to join our board. I was shocked at what has been happening behind the scenes. No communication, no transparency, I called it out w/ the CAM cc'd on the e-mails & nothing. From what I've seen it appears there may be some FL statutes violated. I would not be surprised if our CAM &/or Evergreen looses their license or at a minimum face/receive a fine.

  Business response

  03/02/2022

  Business Response /* (1000, 8, 2022/02/03) */ Please reach out to Mandy M*****, COO************************* with your community and address and we will follow up with you on your complaint. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩