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Business Profile

Food Delivery

Eat Clean LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Reviews

This profile includes reviews for Eat Clean LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eat Clean LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.2/5 stars

    Average of 10 Customer Reviews

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    Review Details

    • Review fromLisa L

      Date: 07/17/2025

      2 stars
      I am giving 2 stars because the food is delicious and very well packaged. The portion sizes are filling. The problem is their customer service is horrible. I did receive a discount on my first order, but I was supposed to get a discount on the next 4 boxes. The discount wasn't showing, so I canceled my subscription. As I was canceling, a popup asked if I would stay and receive 25% off the next 6 boxes. I agreed. Of course that discount didn't show either. So, I called them up and said the discount isn't showing for my upcoming order. They assured me the discount would be applied. Of course, it wasn't. So I called them, and they hung up on me. They did apply a discount to the next order, but I'm canceling for good now. I have a chargeback in to my creditcard for the discount amount I was promised. Too bad they can't get someone in customer service that knows what they are saying and doing. Food is truly delicious, but I'm on a budget.
    • Review fromAlan S

      Date: 02/27/2025

      1 star
      I tried this company for 3 months and suffered from the same poor delivery and customer service that others have complained about. The latest delivery was the final straw: one of ten meals was missing and five of ten varied from my order; I always compare the list of ordered meals to what I receive. I opened a complaint, my second this month, asking for credit; it was closed the next day without response or credit. I canceled the subscription; it's a shame because the food is good. This company appears to have competent cooking staff surrounded by incompetent organizational staff.
    • Review fromLaToya W

      Date: 01/15/2025

      1 star
      The customer service is horrible and outsourced. I had a representative. Call me back on 12/24/24 to tell me that I would receive my refund within 10 business days. Still no refund. These people are shady and unprofessional. I have received no food from these people yet they still want to keep my $68. I can see why this company is doing so poorly. STAY AWAY from Eat Clean.
    • Review fromLia B

      Date: 07/05/2024

      1 star
      Horrible shipping customer service! Just a waste of money and that's before even getting to taste the food! They need to be sued for ripping people off!
    • Review fromTina L

      Date: 01/26/2024

      1 star
      My last delivery never occurred. Called customer service multiple times and spoke with several people. I was told a replacement shipment would go out. This did not happen. Spoke to customer service again, I was told that they would put in a refund request. The very next day, I received 2 text messages that my delivery would arrive the next day. I texted back and asked what happened to the refund I am supposed to get for the previous delivery not taking place. No answer. The next day, of course, still no delivery. I am now trying to get a refund through my credit card company. Looking at other reviews/complaints on here, I am not alone. STAY AWAY from this company. Fraudulent.
    • Review fromM E B

      Date: 12/13/2023

      1 star
      I signed up for Eat Clean the first week in Oct 2023. I did this based on a list that had then as the 3rd best food delivery. Scheduled to start in 2 weeks ...WHAT A JOKE!!!! After signing on I googled and wanted to see what people using the service thought........They charge you after you cancel, they do not return calls, You order chicken and they send fish. I quickly went in and cancelled on the same day I signed up ....ALL WITHIN 1.5 hrs. Received e-mail that I would not be billed and that my account was cancelled. A few days later they charged my card EatClean $85.** what was supposed to be the weekly fee had I not already CANCELLED. Left a message, called my CC company. Also this was WEEKS ahead of the shipping date, which I believe is unlawful. Few day later another charge EatClean **** $200.00 FOR WHAT???????? Looks like It is 13 December greater than 60 days later and I am still trying to get the fraudulent $200.00 fee reversed. They are thieves!!! I have only gotten a live person twice and left numerous messages and e-mails. My account was cancelled the day I signed on.....so this account should never have gone live!!!
    • Review fromJennifer B

      Date: 07/06/2023

      1 star
      99% sure it is a scam. They charged me without showing me a total or receipt or even confirming it was ok. I never received any further email communication, order confirmation, text, shipping number, ************** I didn't receive any delivery on the promised date, i tried contacting them at the number on the website. When I pressed the option for customer service, it hung up on me! Beware!
    • Review fromJasmyn S

      Date: 12/20/2022

      1 star
      Placed an order and had explained I am deathly allergic to shrimp. 4 Meals were mislabeled kung pao chicken but contained ONLY SHRIMP. Cancelling has been an issue, still being charged even though I have email and text confirmation that it was cancelled. Also........... they text customers very unprofessionally and the meals are not good.
    • Review fromCarissa S

      Date: 11/02/2022

      1 star
      Horrific. I did not want my order because there were just not enough options that worked for us. I tried to cancel. They conveniently ignored my request until it was too late to cancel that order and ignored my request for a refund. There were no notifications of shipping or delivery, so the food sat on my porch who knows how long.When I opened the box, the gel packs had burst and covered everything.If I could *** this company I would. Disgusting.
    • Review fromTahseen K

      Date: 08/17/2022

      2 stars
      The user interface is awful, cancelling or handeling your subscription is awful, and the first meal I had went right through me (food poisioning?) I cooked in oven too, but even if that werent the case these meals are supposed to be fully cooked already, thats the point. Their plastic trays are somehow cheaper than their competitors and melted when I tried to warm it in the oven. All that and I didnt even get the right meals I ordered. As a first time customer, it was bad presentation all around. Just go to factor instead. I was impressed by the price point, but it's clearly because they cut too many corners with their service.I did actually get some meals that were edible, have nutrition facts, and otherwise wholly inoffensive packaging (aside from the ridiculous amount of tiny ice packs they use instead of just 2 - 4 big ones.) So it's not an entire scam. You just gotta be really prepared to compromise on quality and convenience- plus it didnt even taste that good in the end. Just my opinion.

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