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Complaint Details
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Initial Complaint
09/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Lenhart Electric has replaced breaker and sensor for light post in our front yard recently. I called them because our light is not coming on again. Lenhart has refused to repair claiming that since our house was under a one year warranty year under builder that there warranty does not apply?? What kind of company does not back there own Warranty? I am sure this is an easy fix but that have refused to come out to fix lamp post. They are coming to repair our dimmer light switch which they where waiting for parts. They claim that is under warranty, you think they would fix the lamp post when they come out but no they still refuse!! Our house warranty just expired and 3 days later our lamp post went out!Business response
10/27/2021
Business Response /* (1000, 5, 2021/10/04) */ We have received (4) warranty calls from this homeowner, I have attached for your records. Ticket 1, on 10/15/2020 received a call about the post lamp, then on 10/16/2020 homeowner discovered the breaker was tripped. Ticket 2 (2 separate calls), on 12/4/2020 received call about several items not working including the post light which we fixed all the items on 12/8/2020. 3rd call was on 2/15/2021 the homeowner was having a problem with their flex room breaker which was repaired on 2/25/2021.Ticket 3, on 9/1/2021 received call about kitchen switch not working which was repaired on 9/7/2021. We do have an ongoing issue with Lutron dimmers that we are working with the manufacturer for replacing smart dimmers in several homes in the community. We have not received any other warranty tickets about Mr. *****'s post light. We do have a one year warranty from the closing date. Mr. *****'s closing date was 9/10/2020.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.