ComplaintsforRapido Marine, Inc.
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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Absolutely horrible experience, motor blew up first time it was taken out after being installed at shop. Sent it back for replacement/refund they stated if they did not have an engine ready that they would just process a refund. its been months no answer, no call back, no engine, no refund. Whatever you do, do NOT purchase an engine from this company.Initial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a remanufactured motor from this company that was supposed to look like new and was warrantied for one year with unlimited hours on it. First the motor came and it looks like they painted over rust and the block was not finish like they said it would be it looks like they've used used parts in it. The first time since we lost oil pressure within a couple hours of putting the motor into the boat and running it. Call the owner to talk about the oil pressure problem and he suggested putting a high volume pump in it which was done at a marina. The boat ran great a couple of trips out then all of a sudden lost oil pressure again and started having a knock on the bottom of the motor. Pull the motor out of the boat remove the oil pan number one cylinder push rod bearing had spun. I've been trying to contact the owner since that moment every day sometimes several times a day through phone calls emails even on the web to which I got a response read something along the lines of my refund is being processed but then never could get ahold of anybody again and that contact was just a text message. No money has returned and now I cannot even leave a message on the answering machine because he has blocked me or turns it off so I can't leave a message. I have read reviews on this company since buying the motor and they all stayed the same thing that he does not respond once he knows there's a problem and now I'm stuck with a $2,200 plus anchor and a boat that doesn't run. This business should be shot down as far as I'm concerned but all I want is my money back. In reality he should be responsible for the money it cost me to pull the motor in and out twice
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.