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Business Profile

Vitamins and Supplements

The Transformation Factory, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 555 total complaints in the last 3 years.
  • 469 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 jars of the seamoss gummies mango and strawberry total was ***** I previously purchased 4/1/25. But I have a order number from my purchase and they charged my card 3 times ***** when I only had one order. The other 2 purchases were unauthorized charges and I wont my money back on my card asap. I have called company number no answer and submitted emails.

  • Initial Complaint

    Date:06/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To who I may concern. I loved this product. However when I place my more online 6/7/24 online I was expecting to receive my order. I reach out to customer service after 2 weeks and no response; I reached out again with a live agent thru chat and the young lady mentioned that the order will be fulfilled and will send me an email once the label is made and it ready to ship out. 30 days later still no products. I reached out again and the live agent said my order would be delayed because of the facility being moved to another location. Its been a year and I have yet to receive my order. When I decided to reach again earlier this month still no reply. .

  • Initial Complaint

    Date:06/13/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will not respond to any emails about cancelling services. I have contacted them multiple times and they keep charging my card for a product I never receive. I want this service cancelled

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on May ****** Have not received order and can not contact customer service

    Customer Answer

    Date: 07/02/2025

    My problem was solved. Transformation Factory sent me my ordered items.

  • Initial Complaint

    Date:05/29/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company almost a year ago and have emailed them multiple times with no response. Why are they still in business with over 500 complaints?!?!?! Clearly, they are still doing this to their customer base, with the most recent complaint being filed in April. I want my money back- that's all. I don't think a company should still be allowed to operate as a viable business when its customers are unsatisfied. Often, their products would arrive either spoiled or broken, and then they changed their packaging. While they produced a good product, the customer service is HORRIBLE. Please help me get my money back from this company. I will obviously never order from them again.

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 10, 2024 (Order #******) for Sea **** Gel and Gummies totaling $158.17 USD. I have tried to call the number listed on their website, it is not active. I have sent 3 emails and no response. Very bad business and just want my money back.

  • Initial Complaint

    Date:05/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against a company called The Transformation Factory, from which I made a purchase in June 2024. The total cost of the order was under $200 (I do not have the exact amount), and the transaction was conducted online through the companys website.Despite completing payment, I never received the product I ordered. I have made multiple attempts to contact the company via email, but I have not received any response to date. My efforts to resolve this matter directly with the business have been entirely unsuccessful.Given the lack of communication and the failure to fulfill the order, I am seeking assistance from the Better Business Bureau to help facilitate a resolution. I would appreciate your support in either obtaining the product I paid for or securing a refund.Please let me know if any additional information or documentation is needed to support my claim.Thank you for your time and attention to this matter. Order#******

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ****** ******. I placed an order back on June 8, 2024. I ordered a bundle and never received it. Its been almost 12 months since I purchased from Transformation Factory. I called several times and reached out twice last year by email ******************************************* once on October ******* and again on November 20, 2024 to no response. I never received a response by email nor by phone ************.

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for their products, but I never received them.

  • Initial Complaint

    Date:04/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two separate orders on November 30, 2024 for $76.71 and $139.99. I have not received either order and cannot get a response on the phone or by email from the company. I have ordered from The Transformation *** before with longer than normal fulfillment times (three months) , however, these orders are five months old. What worries me is the lack of customer service and communication. In addition, I regularly receive emails from them soliciting more of the same products for sale. Im concerned they are going out of business, but still taking peoples money without good intentions.

The Transformation Factory, LLC is NOT a BBB Accredited Business.

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