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          Spot Pet Insurance Services, LLC has 1 locations, listed below.

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            Business ProfileSpot Pet Insurance Services, LLC

            Pet Insurance
            BBB accredited business

            Contact Information

            990 Biscayne Blvd Ste 603

            Miami, FL 33132-1556

            Visit Website
            (800) 905-1595

            Business hours

            Closed
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            9:00 AM - 5:00 PM
            Closed

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            Customer Reviews

            3.09/5

            Average of 69 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            62 complaints closed in last 3 years

            49 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/12/2020

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Spot Pet Insurance Services, LLC offers customizable pet insurance plans to pet owners across the United States with a mission to help pets lead longer, healthier lives.

            Products & Services

            Customizable pet insurance plans for cats and dogs. Spot plan options include Accident & Illness, Accident-Only, and add-on Preventive Care coverage options, plus a 24/7 pet telehealth helpline. Spot also offers pet parents access to discounts on popular pet brands through the Spot Perks store.

            Business Details

            Location of This Business
            990 Biscayne Blvd Ste 603, Miami, FL 33132-1556
            BBB File Opened:
            4/7/2020
            Years in Business:
            4
            Business Started:
            8/23/2019
            Business Incorporated:
            8/23/2019
            Accredited Since:
            5/12/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Related Businesses
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Scott Taylor, President
            • Mr. Edward Landon, CFO
            Contact Information

            Principal

            • Mr. Scott Taylor, President

            Customer Contact

            • Mr. Edward Landon, CFO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            62 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/23/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Failing to provide coverage that I had paid for for my dogs pet insure. Making false claims and denying coverage. Unresponsive for me to communicate to them to dispute. Every time i call they say I have to email the appeals address to which every time I email, could take up to 90 days. I filed the claim in September and their team did not read all the of documentation and supposedly reached out to a vet where I received no updates until I called back and they said they closed the case since the vet did not send over documents. I called the vet that day and asked for documents and received in minutes. They then re-opened the case and denied it again and lied saying I refused services from a vet to find out if she had the diseases months prior. I let the vet do everything they needed with money being no object. This company says they cover health and accidents until something happens and its more than the deductible and they actually have to pay, they make up lies
            Read More
            Read 61 More Complaints

            Customer Reviews

            69 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Giselle C

            04/23/2024

            Terrible dealings with this company. Denied coverage because my dog had "crepitus" this is what causes the sound when you crack your knuckles. They said it was a preexisting soft tissue injury. This is false and not an injury. They take 30- 60 days to process an appeal, but never get back to you. They have no problem charging you.
            Read 68 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

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