Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I hired this company to load truck to move to Tennessee. Instead of taking the legs off my dining room table, they left the legs on and piled boxes on top of table. The table broke right in the middle where you add additional leafs. Also many strange marks and scratches all over it After several attempts to get some sort of resolution. I just get unanswered promises. They won't respond to my emails etc..Business response
12/16/2021
Business Response /* (1000, 5, 2021/12/06) */ We are writing regarding BBB Complaint Case #90659291 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX). We are pleased to report that we have reached an agreement with Mr. ***** **** to his satisfaction. Mr. **** hired us to load his rental truck with items, including the table which broke, which he then drove to his destination in Tennessee. In a move like this, where we only do the loading, but not driving or unloading, we obtain a Release in which the ******** acknowledges that we cannot be responsible for damages after the items are no longer in our control. Mr. **** signed this Release. In addition, Mr. **** signed another Release acknowledging that he inspected the load half-way through and found it to be to his satisfaction, and again at the end of the load, acknowledging that the truck was loaded to his satisfaction. Nevertheless, since **************** and Satisfaction is very important to us, we have reached a resolution with Mr. **** for compensation for the broken table to his satisfaction. We are sorry that this damage occurred. We certainly appreciate Mr. ****'s business and understanding, and are happy that the matter has been resolved. Consumer Response /* (2000, 7, 2021/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1500 N Florida Mango Rd Ste 14
West Palm Beach, FL 33409-5215
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.