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Business Profile

Golf Carts

Prime Golf Cars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Carts.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We spoke with Prime Golf Carts on the phone on April 9th to reserve a golf cart for our upcoming trip to ***********. We informed them we needed a street-legal golf cart and they reassured us it was legal. The employee's name was ****** and she booked our reservation for April *****, 2025. They emphasized that it was legal to drive on the road around ***********. Our golf cart was dropped off at our rental property as planned on April 18th. We began driving the golf cart and within ****************************************************************************************************** registration. We immediately called Prime Golf Carts. We left multiple voicemails and informed them we wanted them to pick up the golf cart as soon as possible because it was illegal to drive. They eventually called back and stated the soonest they could pick it up was Monday the 21st. We spoke with ****** again. She said management would help handle the cancellation and refund once the golf cart was returned. We have called multiple times, left multiple voicemails, and emailed management with no response. They charged and have not refunded my credit card.

  • Initial Complaint

    Date:04/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on February 14, 2025, and delivered on April 10, 2025. I paid $1,267.95 for this unit with the understandingbased on the conversation I had with the representativethat the cart would be street legal, as I have rented street-legal carts from the company in previous years.While I was told this unit had lights, I was not informed that it was not street legal. This is a critical distinction, and unfortunately, it makes the cart unsuitable for my intended use.Over the past week, I have called and emailed daily in an attempt to resolve this issue. However, Ive only been told that management hasnt responded, with no further guidance or assistance provided. This lack of communication is both disappointing and unprofessional.

    Customer Answer

    Date: 04/22/2025

    We spoke to the ****************************** and they informed us that it is illegal to drive this vehicle on public roads. He said it doesnt matter that it has lights and blinkers. 

    Ive attached the receipt

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: Jan 29, 2025 Transaction Amount: $533 Merchant Name: Prime Golf Carts.1. Unauthorized ******************************* On March 28th in the evening, I was directed to make a payment via email instead of ****, where I would have had buyer protection. The agreement provided to me for the electronic payment was not as agreed uponthe terms and conditions were different, and the product color was incorrect. I did not authorize the charge before it was processed. On the morning of March 29th, before the charge was made, I contacted the company to inform them that the order was incorrect and needed to be changed. I have call logs and screenshots proving this communication. The company ignored my request and processed the charge anyway.2. Failure of ************ Institution to Prevent the Unauthorized Charge Before the charge was posted, I called my financial institution to stop the transaction, explaining that it was unauthorized. My bank refused to act before the charge posted, instructing me to wait and dispute it later. By failing to act when I first reported the issue, my financial institution allowed an unauthorized charge to go through despite my advance warning.3. Forced ************* of the Product The merchant shipped the product at 3 PM on March 29th, after I had already informed them of the issue. This constitutes a forced sale, as I had already communicated that the order was incorrect and should not be processed. According to ***** tracking records, the product was returned to sender, proving that I did not accept or use the item.

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered new moke from prime golf carts, about 20 things wrong, its USED, been resprayed very badly, carpet glued on floor to hide rust, steering column ***** and hard to turn wheel, cheap bits of flimsy plastic in place of original mud flaps, top half been cut off and replaced, small crack in frame, rust spots come through paint job, key tag reads 2023 , but was sold to us as new, its not.Original instruments been taken out , tried to cover hole with different instruments but you can clearly see its wrong, seats dirty, back seat has hole in it.They only wanted to deliver in the dark.Cant fix on mirrors properly as screws been stripped, not the proper moke yellow, this is more of pale lemon, which makes paint job look even ********* number is bit of paper stuck on the ******* paperwork provided upon delivery which basically means I cant use it, if I get stopped I have no proof of onwership, was not given receipt, title or registration.Paid for registration, but only given a tag until end of December, was delivered on the 19th December.Seats were covered in so many trash bags and duct tape it took me 15 mins to get it all of, by that time delivery *** had long gone, but I could see seats clearly ************* *** said he was days late delivering as it had only just had paint job the day ********* makes god awful screeching noise when you try and drive it, plus the rattling is awful.Goes foward when it should go reverse and reverse when it should go foward.We are heartbroken, to go through two storms and then be scammed is truly devastating.But worse still is that the sales man **** is English and so am I, hes done this to a fellow Brit.If need be I will get a lawyer to get my money back.Oh, they would not cr card, cash only.Thankyou for reading this, Im getting in touch with as many people as I can to help us.They can pick it up anytime, its not roadworthy

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2023, we ordered a custom golf cart from PGC at ********** (Prime Golf Carts) and paid a down payment of $15K, 40% of the purchase price. At the end of October 2024 we do not have the golf cart and they still have our $15K. Seniors Against Crime tried to intercede with them on our behalf but have given up on producing a cart as ordered. Initially, at the dealership, they showed us beautiful pictures of custom golf carts with multicolor flames; the walls were lined with giant posters of these carts. PGC promised to complete the cart before Christmas 2023; it would be a Christmas present. PGC went into radio silence, and we could not get them to respond until January 2024. By that time, we were asking for a refund. Suddenly, the cart was almost complete, and they wanted $17K to ship it to us. With everything we had read on the internet while trying to get them to respond, we were dubious and requested photos.The photos showed a cart that did not have custom paint, did not have the upgrades we paid for, and the paint job was terrible, with horrible-looking pinstripes. They had used diamond-plate to cover flaws. We have tried to resolve this for a year with PGC playing cat and mouse (it's ready, not ready, and periods of radio silence from PGC) but never producing the item we ordered. We even paid an additional $2k for them to "fix" the pin striping. PGC went over the red (which was the wrong color) pinstripes using a silver paint brush. The brush strokes can be seen in the pictures they sent us. It's been a year, and they can not produce what they promised. We think they took a used cart and wanted to flip it to us. We want our money back. It seems they use them as rentals and then try to sell them as custom carts but do not have the skills to produce the modifications they promise. They have been so untrustworthy and dodgy that we do not trust the safety of the modified cart. They should give us our money back and end this.

  • Initial Complaint

    Date:05/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PURCHASED A GOLF **** THEY CLAIMED WAS NEW IN MAY 2024 .. THE **** WAS VISIBLY USED . ********* DIED AFTER 20 MINUTES OF DRIVING .. WAS NOT STREET LEGAL AND BROKEN HANDLES AND MIRRORS ... THEY SHOULD BE S*** DOWN .THEY ARE LAIRS AND THIEVES

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used white **** Car 4 passenger including bag holder from Prime Golf Cars Riviera on December 23, 2023. It was delivered on December 28, 2023 and it worked for about five minutes. My husband, ********************* contacted the shop and on December 30th, 2023, a technician was **** to repair it. The technician said that the batteries were not getting a charge. My husband used a new charger to charge the cart overnight and it worked for two days. The cart stopped running on January 1st, 2024. We bought a new charger on January 3rd and attempted to charge the batteries for the last several days to no avail. The product does not work and is faulty.My husband has been texting **** at Prime Golf and getting sporadic responses. I contacted the credit card company I purchased the cart with and am disputing the charge. I left two messages on January 9, 2024, one a cell number and another on the office number indicating I would like the cart picked up and a refund. I later received a call from ****** around w11 AM the same day and explained that I want to return the cart and get a refund. She took my email address and said she would call me back. Noone has not gotten back to me.I **** an email requesting immediate pick up the cart and a refund with the order receipt and image of the product are attached.On January 12, 2024 my husband had a technician inspect the cart and repair it. The cost of the repairs is $ 1,400.73.I would like Prime Golf to refund me the cost of the repairs as the shop sold a faulty product and did not replace or repair the cart that was not in working condition.

  • Initial Complaint

    Date:12/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a golf cart from this company. The rental period was 11/17/23-11/24/23. The golf cart was delivered 11/17. However, the morning of 11/18, the first time we used the golf cart, we realized it had no license plate, one seat belt did not work and then the golf cart abruptly stopped working in the middle of the street which was extremely dangerous and posed a serious safety risk to my family. The company agreed to refund the entire cost of the rental, however, I have called multiple numbers MANY times and despite continuing to agree to refund the money they have still failed to do so.

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023, I purchased and received an order that I was unable to cancel prior to it being shipped. I have attempted multiple times to reach the company to see how to return the unopened item for a full refund. The amount of the purchase was $202.23.

  • Initial Complaint

    Date:07/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a ********** roadster from this company. It was supposed to be new it had 5 hours on it and look like it had been a rental. Pictures had a back up camera it had none. Scratches in multiple places that were touched up covered it black muck like it set outside. Seat discolored battery charger loose glove compartments loose. Contacted them and they sent me a camera to install myself. No screen for the camera just the outside camera. Now the batteries are swelled and battery wires were loose. This thing wont even run with 7 hours on the meter. Thats two hours since I got it. Most of that time is from me working to try to fix it since they wont do anything about it. Think its time to sue ********************** golf carts. I will be contacting my lawyer to file the suit next week. Not a good business

Prime Golf Cars is NOT a BBB Accredited Business.

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