Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Summary - We gave the company a deposit in April. When we called on July 20th no work had been done. They had not submitted the paperwork for the permit and no materials had been ordered. They told us in writing in April that the materials were in stock and would be ordered in April. They have admitted the issue was on their side, but they are now saying they will be canceling our contract with them because the materials are more expensive then they were in April, citing their COVID clause. We do not believe the COVID clause comes into play because they did not order the parts in April when they originally said they would. The delay is not because of payment or permit issues. A detailed document outlining the complaint will be uploaded.Business response
08/11/2021
Consumer Response /* (2000, 7, 2021/07/28) */ The owner called us today and has said that they will be ordering the materials tomorrow and the contracted price will be honored.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1109 25th St STE F
West Palm Beach, FL 33407-5608
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.