ComplaintsforThe Window Guys of Florida, Inc.
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I hired this company to install my PGT Windgaurd windows and doors and it has been a total nightmare ever since. The caulking they used to secure the windown never dried and remained sticky to the touch eventually collecting dirt from landscaping and other dirt in the air. I brought this to the managers attention after the caulking turned black and started to spore like mold. They agreed to cut out the existing caulking and "fix" this. Instead, they installed the exact same product. Now, after one more ear, I am having the same brownish black mold growing on the caulking because it once again, never dried and is sticky to the touch. The company is now claiming that my service agreement has expired - an agreement that was not in the contract I signed and something I never agreed to. The company is refusing to admit that they have a bad product and wants to now charge me for cutting out their defected caulking and reinstalling a new caulking. The nightmare is never ending and on top of this, the customer service has been horrendous. I am not contacting a brand new business to pay someone to do this right. DO NOT TRUST THIS COMPANY AND TAKE YOUR BUSINESS ELSEWHERE.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.