ComplaintsforCenter for Bone & Joint Surgery of the Palm Beaches, P.A.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was paying for my physical therapy out of my pocket.And I found out that they also billed my insurance.They have been paid twice for each date of service.I have been waiting for the refund since November 2023.As of today they owe me 150.00.I have never received it.

  Business response

  04/05/2024

  We refunded ******************** card ending XXXXX1688 on 1/22/******** times totally $175.00 (see attached trace # ******, ****** & ******), additionally on 2-29-24 we refunded $85.00 (see attached trace # ******). There was one charge on card ending XXXXXX3588 that we could not refund because the card expired 12/23. We have issued a check #***** in the amount of ***** which he should receive via mail in the next week. We apologize for any delays incurred in issuing the refund(s) - we implemented a new EHR system in our practice and experienced some slight delays in being able to "issue" refunds electronically. I have also reached out and given **************** my direct number *************) in the event he feels there are any additional charges not yet refunded so that we can immediately look into any other concerns he may have.  

• Initial Complaint

  06/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Had been using Bone and Joint for cortisone shots for knee pain. Contacted them for a routine shot on 3/11/21. When I arrived at the office the receptionist said that the shot was too soon for my insurance to cover and I should reschedule. I did so and told them to apply the deductible I just paid to the new appointment. Bone and Joint then charged me via mail for the 3/11 appointment. This charge was not discussed during that appointment and I contacted Bone and Joint numerous times to resolve and speak with doctor. At one point they said they would remove the charge and for me to just pay the new charge for the appointment that was rescheduled to 4/8/21. I payed for that appointment on 5/12/21 ($176.60). Now on 5/28/21 I received a bill again from Bone and Joint for the 3/11 and 4/11 appointments ($299.63). This is fraudulent and I would like to make a formal compliant on them and not pay. Reviews of this company show they have a reputation for this type of behavior.

  Business response

  06/04/2021

  Business Response /* (1000, 5, 2021/06/02) */ Contact Name and Title: *** ****-Practice Manager Contact Phone: XXXXXXXXXX Contact Email: *************@boneandjoint.org The patient was seen and treated on X-XX-XXXX however the physician did inform the patient this would be a courtesy visit. This was documented on our encounter however the collector working the account did not see the note. We have made the necessary corrections to the patient's account and the patient has been notified by our office directly that will not owe anything for that particular date of service. Our sincerest apologies for the confusion, we strive to resolve issues of this nature as quickly as feasible for all parties involved. Consumer Response /* (2000, 8, 2021/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They assured us that I owed nothing for that Date of March 11th, and they would send me an updated Invoice.

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