Business ProfileforDevoucoux Saddles- Biaritz France

I am seeking a repurchase of a custom made saddle that a certified saddle fitter has assessed and it would have never fit my horse from the beginning. I have been seeking help from Devoucoux for over 2 years and they refuse to make it right. I have documented everything in the attached file as well as a brief summary below.January 2020 Saddle received. Saddle was not ridden in until May of 2020 due to COVID shutdowns.April 2021 I sent multiple emails, calls, and ******** messages from March-April of 2021 seeking help with mis-fit issues, rubs, pain for myself and my horse. I had reached out many times to ******* prior to this date and was ignored. Saddle was taken away and padding added to it. (which, would never correct a tree that is the wrong size)January 2022 Contacted ***** again as the SAME issue was occuring. Saddle was again, taken away and more padding added. I did not know that the tree size was incorrect so trusted that the professionals were competent to fix the pain that both my horse and I were experiencing.October 2022 Horse and rider dealing with frequent pain and performance issues. Chiropractor advised saddle check again, no reply from Devocoux rep when I reached out for help.January, February and March 2023 Followed up with *****, was ignored, one reply said he was leaving the area and would not be able to assist. April 2023 Independent, certified saddle fitter came and performed assessment. She immediately noticed the tree is too narrow as is the gullet, and it extends on his back past the vertebrae that is safe to travel over. I immediately ceased the use of the saddle and reached out to Devocoux.I have called, emailed, spoken with customer service supervisors, all of whom will not take the saddle back and refund me. I would even be OK with a refund for less than the full value. I have suffered with chronic pain and so has my horse and just want the brand to make it right.