ComplaintsforPremier Plumbing & Leak Detection

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Thursday November 18th Premier Plumbing installed an additional gas line at my home. When I was presented with the bill it was substantially more than I expected almost $2000. I requested a call with the service manager who hung up on me when I told him I had questions and complaints but I couldn’t talk right then because I was driving, then ********* another company rep called me and I requested an itemized bill.  In addition to the exorbitant amount of the bill some of the work I requested wasn’t done. Regarding the incomplete work the company stated that the technician “forgot to do it.” I have been trying to resolve this with them and I have been hung up on by the service manager and threatened with legal action by ********* but not given an itemized bill as of the time of this complaint 1pm Thursday 12/9. While the company did send me a second bill for a reduced amount, it included installing a waterline which they did not do. At the latest conversation I had with ********* at the company, I emailed her and requested via phone call an itemized bill to explain in particular 2 things, first, under  the hourly labor charge there was a charge for a waterline. They did not install a waterline, the technician “forgot” to install this line. I almost burned the motor up in my new refrigerator trying to get water from it before I realized that there was no water line installed. However this service is listed on the summary invoice. I’m assuming that they are charging me hourly labor for that I’m also assuming they are charging me parts for that? I don’t know what makes up these charges. I am willing to pay for the actual services and parts. I propose paying the $1000 invoice less the $250 I paid to amither plumber to hook up the water line for a total of $750. Deducting the amount for the waterline is congruent with normal and customary charges for this service.

  Business response

  01/03/2022

  Please see attached

  Customer response

  01/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have already sent a cashiers check to the company on 12/17/2021 and with this acknowledgement from the business consider this matter closed. 

  Regards,

  **** *****

   

• Initial Complaint

  11/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After a leak detection service and the recommended repiping of our unit to resolve a slab leak, Premiere Plumbing and Leak Detection left us with new, more severe water damage than we had before. They came out and fixed their mistakes but did nothing about the damage it caused. After calling the office multiple times and finally threatening legal action the owner's son came out and promised to send a water damage repair company out. That was 2 weeks ago and mold continues to grow in my wall. I still haven't heard from the company and quite frankly I'm tired of having to call them to make them do what they promised.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩