ComplaintsforHillsboro Auto Mart

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a truck from Hillsboro auto mart on Aug 2nd and after three days there was something wrong with the transmission. I called Hillsboro auto mart twice and was told I would get a call back I never received a call. We had to take the truck to the **** dealership to get checked out and we found out the transmission needs to be replaced or rebuilt and it is showing a lot of internal codes as well. I know that the vehicles are sold as is with no warranty but with Hillsboro auto mart not calling back I feel like they knew they sold a truck with issues. We issued the draft check Aug 2 to the dealership and the truck was in **** repair Aug 7 warranty may not cover everything and I feel compensation in some sort should be received. If proof of damage to the transmission is needed for BBB I can submit them

  Business response

  08/17/2023

  I understand your frustration, and am sorry for the situation you are in right now. We buy these trucks as-is and sell them as-is.  We check them before hand for drivability just like you did when you came and test drove the truck and we put them on the lot for the sale. We never stop anyone from inspecting our vehicles before they purchase. A lot of people use third party companies like lemon squad or take it to the dealer to get it inspected, and a lot of people buy vehicles sight unseen and never have any issues, being a used vehicle we cannot give any guarantee on them, that's why we encourage having an extended warranty with the vehicle for unforeseen issues that *** arise.

  Customer response

  08/17/2023

   
  Complaint: 20474979
  
  I am rejecting this response because:
   There wasnt an opportunity to go have the truck checked at a **** dealership the lack of customer service with not calling me back in regards to the issue explains itself. I would like the company to reimburse us monies that will be charged to fix this problem Sincerely,
  
  ***********************

• Initial Complaint

  03/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase Date -2/2/23 2011 *** Z4 (car delivered Sunday 2/5/23)Amount -$22,800 Business commitment- Via text and conversation all their cars are "fully inspected". The *** Z4 car is in "Excellent condition". We were also informed the tires have 70% tread left.Dispute-Car was delivered with leaky struts/shocks and tires were bald on the inside. The car was not in complete running condition due to the issues. Also it was discovered a recall on the vehicle that was never addressed. The total replacement/repairs $4600 from local mechanic ($6700 total for replacement/repairs at the *** dealership).Resolution-None, on 2/7/23 Hillsboro Auto mart first took responsibility to replace the tires but never followed through. We sent pictures from the local mechanic showing the issues with the tires and the leaking shocks/struts. We had a conference call with the local mechanic and with Seif from Hillsboro Auto mart. **** argued with the mechanic about the estimated cost for repairs. Seif even sent a link from an **** site suggesting the parts to be purchased from **** at a cheaper cost. However his link that he sent was for generic parts that were not compatible with the car. We then took the car to the *** dealership for a second opinion and to also address the recall on the car. I sent **** all the documents and a personalized video of the car's issues from the *** dealership. The *** dealership confirmed all the same issues that needs attention. ****** response "you purchased a 12 year old car, regular maintenance is always needed on older cars." From this point Seif nor Hillsboro dealership will talk to us, return our calls or respond to our text messages.

  Business response

  03/20/2023

  Good Morning,

  All vehicles are sold AS-IS, as per our documentation which the customer has signed on. We informed the customer that we are not responsible for wear item like tires and shocks/struts, the only thing that we are guaranteeing is the motor and transmission for 7 days. Even the *** service advisor in the video that the customer sent us said that the car is in great running condition. 

  Thank you.

   

  Customer response

  03/20/2023

   
  Complaint: 19545237
  
  I am rejecting this response because:
  

  We were clearly told verbally and via text the car was fully inspected (see attached text message). We were also told the tires had 70% tread and the car was in excellent condition with no issues. We were buying this car out of state and the importance of transparency or any issues was obviously critical for the final sale.  If the car was truly inspected these issues would have been identified which makes me believe we were treated unfairly and taken advantage of with this sale.  If we were told upfront of the issues the price would have been negotiated differently. I contacted Seif our salesperson, right away informing him of the issues my local mechanic discovered. I sent **** all the pictures the mechanic sent me.  **** first offered to take care of the tires and he said he would talk to the manager about the struts that were leaking.  The next day when I talked to Seif he started to challenge the local mechanic's diagnosis of the vehicle so I took the vehicle to the *** dealership for another opinion.  The dealership corrected a recall issue that was never addressed and also pointed out all the same issues that the local mechanic had explained.  The dealership also found another issue as well that needs attention (see attached estimate).  I sent all the information and the video from the dealership to Seif.  **** told me he would have his service manager **** give us a call.  We never did get a call from **** (see text message).

  Basically when we purchased this vehicle at $22,800, we were assured the vehicle is in excellent condition and fully inspected. We certainly did not expect to get an estimate from the *** dealership with over $7K of work that needed to be done with the vehicle.  We were told by both the dealership and the local mechanic the issues need to be addressed before the vehicle is safe to drive (rear tread was dangerously low on the tires and front struts were leaking fluid). I am asking for Hillsboro dealership to make this right and fair.

  We would have never purchased a $22,800 car in "Excellent condition" that needed $7K of work.

  Sincerely,
  
  ***********************

  Business response

  03/20/2023

  Going through does not mean that we will change struts that are slightly leaking or replace tires that have uneven wear due to alignment issues. We check for major issues with the drivability of the vehicle like motor leakages and transmission issues that actually render the car unusable. We reiterated this over the phone as well that we do not offer any sort of warranty on wear items before the purchase was made, hence, the as-is agreement, Thank you for understanding and enjoy the rest of your day.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from this establishment and within 2 days of having the vehicle the check engine light came on. I brought it to a shop to have it diagnosed and brought back to Hillsboro auto mart where I was told the parts where cheap and I needed to fix it myself. He then cleared the code and said if it comes back on to bring it back which it did and 3 days after that my air conditioning went out which another shop said it would be $1200 to fix and the owner stated there's nothing he can do. They have been giving me the run around saying to come in 2 or 3 weeks until finally they said they were t fixing anything. I have not had this car a month and have been replacing crankshaft position sensors, o2 sensors, and now the AC. I would like my vehicle back or either they to fix the things wrong with the vehicle I have.

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/08/11) */ This response was taken verbally by BBB: The customer purchased the vehicle AS IS and chose not to purchase an extended warranty. We gave him options but he was not satisfied with them. There is nothing further we can we do.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a 2012 Mercedes Sprinter van on June 28, 2022 sight unseen after going through a FaceTime tour of the van. When we asked the salesman (Seff) if it was mechanically sound and safe to drive. His response was they put every van through an inspection process and wouldn't sell anything that wasn't in good quality and safe. We purchased the van for $29,000. The van wasn't halfway back to COLORADO when it required brake fluid. It was taken directly to a local mechanic where it was discovered that the brake lines are rusted so badly they were leaking, the transmission pan is corroded to the point of significant leaking and the rear differential is cracked and leaking. The brake lines needed to be replaced to get the van safe for the roads. The transmission pan and rear differential also need fixing before we can safely drive the van. While I completely understand we purchased a vehicle in "AS IS" condition, I'm appalled at the shady practices of the dealer selling a vehicle unsafe for the road. If anyone looked at this van from underneath, it would have been immediately obvious that leaking was a big issue. The response from the dealership so far has been "Sorry for the inconvenience." We are close to $4,000 getting this van to a point of being safe for the road. A refund from the dealership for these charges would be an expected gesture for a business that presents itself of such highest regard.

  Business response

  08/26/2022

  Business Response /* (1000, 6, 2022/08/11) */ This response was taken verbally by BBB: The customer purchased the vehicle AS IS and chose not to purchase an extended warranty. We gave him options but he was not satisfied with them. There is nothing further we can we do. Consumer Response /* (3000, 8, 2022/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Agree vehicle purchased AS IS. However, we were offered no options for extended warranty nor was the the condition of the vehicle presented accurately. The only thing we're unsatisfied with is the poor representation of the vehicle and appalling response to complaints. Have attempted to reach out via phone after extent of issue revealed, and have received zero response other than an email stating "it won't happen again."

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩