ComplaintsforComplete Auto Remarketing Specialists, Inc.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased three vehicles from this business. All three required major repairs within the first few months. The third vehicle which was purchased a few months ago is the last vehicle I will purchase from this business. I still have yet to receive the title after requesting it many many times to be mailed to me. I also had an immediate repair to the vehicle that was supposed to be taken care of by the dealership. I requested the $450 reimbursement for the repair that I had to pay out-of-pocket for a repair I was promised would be completed before I took ownership of the vehicle. I have contacted this gentleman who owns the business many many many many many times and he has yet to send me the title and the check. I need to get the title to the vehicle because I would like to sell the vehicle because there is already another problem with it. I do not know how to get this gentleman to send me the title and reimburse me for the cost of the repair and I have tried to telephone calls and emails and he still has not sent me these items after months of requesting them.

  Business response

  02/18/2022

  Business Response /* (1000, 5, 2021/12/22) */ Contact Name and Title: Complete Auto Remarketing Contact Phone: 8134314022 Contact Email: *********@yahoo.com My name is Judd C, I am the Owner of the above mentioned Auto Dealership. Yes we have sold this client three Vehicles, and up until recently thought we had a very good working and personal relationship with this client. I like to believe that we develop a friendship with each of our clients as well as a business relationship. The repair that was referenced was leaking valve cover gaskets which we in fact have receipts for performing that repair prior to their Purchase of this 3rd vehicle, I also have provided this client with copies of the check stub to a $451 check refund written and Mailed to the client's P.O. box....further I have communicated by text which has been their choice of communication that I would gladly Issue a new check for the amount of $451 if they would retrieve it in person at my office or provide me with a Mailing address other than a P.O. Box such that it could be signed for. Please note that when this client experienced the problem with the valve cover gaskets leaking ,they did not call or advise us of this issue until after paying another repair shop to fix it, and in most cases we would have corrected it promptly upon receiving a complaint especially on an issue on a problem which we had previously repaired. In reference the title to this client's vehicle, it was properly registered with the State of Florida and per our research was printed and mailed to the client by the State of Florida....and we would assist her in contacting the State of Florida DMV or They can visit the DMV office near them and request a duplicate or a Title Search. If the BBB would like us to deliver the $451 reimbursement check to them for delivery to this Client we can do that as well. We have no argument or issues with this client and would gladly resolve this matter as we have previous offered. Consumer Response /* (3000, 7, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told by this gentleman that he was in receipt of the title to the vehicle and that he would be mailing it to me. There was never at any time any information given to me that I must request this title from the state of Florida. I will not provide this gentleman with a physical address because I question my safety. I have given them the address to my PO Box many times and he has refused to send it to the PO Box because he is trying to find my physical address. Again I will not be providing a physical address to this gentleman because I do not trust him. He has made several attempts to find my physical address and I have refused each time. The Check is to be sent to the PO Box address that I have given him multiple times. Business Response /* (4000, 9, 2021/12/28) */ Per client's response, One, the title was Printed by the State of Florida, issued to the the complaintant, and mailed by the State of Florida to the address or P.O. Box shown on their registration. If they in fact have not received the title from the State they will need to visit with their DMV and the DMV will confirm what we are stating and they will print them a duplicate title for a normal fee. As for wishing any harm or ill will towards this client, we do not, I can provide you verbatim copies of all communications from us to this client and you will see there has been no malice or bad intentions on our part. Within the next few days we will issue a 2nd $451.00 check to this Client and Mail it certified mail to their P.O. Box which was provided to us at time of purchase requiring a Signature Upon receipt. Endorsement of this Check will represent All Claims have been satisfied. Best Regards. Judd **** Consumer Response /* (4200, 11, 2021/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please send the check to my P.O. Box immediately. No other resolution will be accepted. Business Response /* (4000, 13, 2022/01/03) */ Today January 3, 2022 1) we have submitted to the USPS office at the Tampa International Airport location a certified Envelope with a check for $451.00 made out to the Aforementioned Claimant t satisfy all claims. sent to *************, ******** Florida XXXXX-XXXX 2) Please note this client provided us with a physical address for title purposes of ************** ******** Florida XXXXX which is where we believe the title was mailed to after ther purchase by the State of Florida. 3) We show the client's Driver's License shows ****************************** Florida XXXXX-XXXX as there residence. Please Advise if there is any additional Information your Bureau may like us to provide. Judd C, President Complete Auto Remarketing Specialists, Inc. Cellular ************ Consumer Response /* (3000, 22, 2022/02/01) */ I am filing another complaint as I never received the reimbursement promised to me for $451. Business Response /* (4000, 24, 2022/02/02) */ Good Afternoon, I and my Staff are completely stumped by this Response from the Complaintant, we not only mailed these monies the first time as we stated but we wrote a second check on XX-XX-XXXX and was mailed certified mail by me personally to P.O. Box 6452 Lakeland, Florida XXXXX......Further I have checked Our business Checking Account and the amount of $451.00 has not posted as cleared and therefore we still owe this client a reimbursement of $451.00. Upon someone in the Better Business Bureau Office contacting me with proper instructions I will have a Cashier's check Cut and 1) Hand it to this Client In Front of a bbb agent at a designated office or Hand it to this client in Front of a Tampa Police Officer at the Tampa Police Headquarters in Downtown Tampa at 411 N. Franklin St. Tampa Fl XXXXX...we are suggesting this arrangement such that the claimant feel comfortable in the exchange, we in no way have attempted to avoid this exchange, we must assume it has something to do with the efficiency of the USPS or the P.O. Box Address...please advise, Judd ****, XXX-XXX-XXXX Consumer Response /* (4200, 26, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I travel for work and am currently out of the state of Florida. I will not be returning until the completion of my assignment which will be approximately 6 more months. Please send the check to my work box: ****************************Desert Hot Springs, CA 92240 I can collect mail here for two more months before I am moved to another location on this assignment. Business Response /* (4000, 28, 2022/02/04) */ Attached is Priority Mail Click n Ship addressed to Claimant Should this not be cashed we are not accepting any further responsibility. Consumer Response /* (4200, 30, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) My mail has been being forwarded from my PO Box in Lakeland Florida to where I am currently working. I have received no mail from this business to date. I do not believe any checks have been sent to me at this time as this business refuses to reimburse me for services required to the vehicle prior to purchasing. I will continue to file complaints with the BBB until these funds are received. Business Response /* (4000, 32, 2022/02/10) */ Priority envelope with check to Ms ****** enclosed shows to be delivered to address provided. ********************** Delivered, Front Desk/Reception/Mail Room
  2022-02-07 11:09:00.0 Business Response /* (4000, 35, 2022/02/12) */ ***Document Attached*** Claimant Has Cashed Our Last Check and endorsed it that Claim has been Satisfied Please Close This Case, Judd ****, XXX-XXX-XXXX

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