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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Search Engine Marketing.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

F

Reasons for Rating

  • BBB concerns with the industry in which this business operates
  • Advertising issues found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • 262 complaint(s) filed against business
  • Length of time business has been operating

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Alert Details

This business has 1 alert.

Alert

BBB files indicate that the business has a pattern of complaints concerning unauthorized charges, false advertising for their subscription service, and publication of personal information without authorization issues. Specifically, consumers allege that the company advertised their service as either a one-time purchase or a “free” trial that they could then cancel; although, there is no direct way to cancel the subscription. Consumers also allege that shortly after signing up for the subscription service, consumers noticed that there were unauthorized charges. Consumers further stated that this company displayed their personal information without the consumers’ permission.

 

In February of 2025, BBB contacted Information.com, LLC. requesting information as to why the business believes the customers are filing the complaints and what actions the business has taken to help eliminate the cause of complaints. As of this date the business has not replied to this request.


Important Information

Advertising Review

On 02/05/2024 BBB wrote to Information.com LLC and asked the business to substantiate the following advertising claims:

Consumer complaint: It is advertised as a free search report on the website, that is false

 

On 02/14/2024 Business responded to BBB stating:

 

Please review our search process. Customers can freely search for records on out homepage to confirm availability before making a purchase. Searches are free and include information such as first and last name, city/state, allowing customers to verify desired information before committing to a purchase. We don't require customers to buy access to our site before conducting a free search, ensuring the information they seek is available without any obligations. 

 

BBB found that these claims were in violation of the BBB Code of Advertising. As of the business has failed to voluntarily substantiate these claims.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.