Complaints

This profile includes complaints for Fairway Heating and Cooling LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairway Heating and Cooling LLC

  10004 E Dr Martin Luther King Jr Blvd Tampa, FL 33610-7461

• 

  Fairway Heating and Cooling LLC

  7740 Palm River Rd Tampa, FL 33619-4215

• 

  Fairway Heating and Cooling LLC

  8504 E Adamo Dr STE 140 Tampa, FL 33619-3523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fairway Heating and Cooling installed my new ** unit they use the old wires from the previous Ac Unit and now they are saying that unit was installed incorrectly, even though that past inspection and their install did not pass, Fairway is expecting me the client to find and hire a electrician to redo their work. Those electricians will not redo Fairways work. All the electricians are telling me this is Fairways job and they will not come behind and Repair Fairways work. Fairway now wants me to pay for the new wiring of the new unit I have reached out to multiple ** companies and they all said that this is part of the installation. Other ** companies said that they installed the wrong unit if planning on using that same wiring. The wiring code has been updated and Fairway did not know this and now trying to blame this on the old ** saying it was installed wrong!! lol! Fairway wants me to pay for their mistake. Also why is it the client responsibility to find and have to explain what is wrong with the ** unit when the client an elder woman does not know either of these professions? I highly do not recommend Fairway Heating and Cooling. Plus Fairway install of my unit did not pass other inspections. Fairway did correct the wrong height of the install and the wrong type of stand the unit was placed on. This has been a very long drawn out stressful install!!! All the other ac companies all said that Fairway needed to eat this was their failure and trying to put this extra expense on the client now.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21313375
  
  I am rejecting this response because:
  Their accounts are completely inaccurate.  I even asked ***** how he knew and he said he just knew someone else was at my house.  They never arrived at my house and he doesnt even know what the problem was as he never came to my property.  They didnt even finish installation and had to return to my property because their tech forgot to flip switch.  I would not expect integrity out of this company based in my interactions.  Additionally when i originally got an estimate I got from this company and another and ***** disclosed he spoke to other company about my job and then offered better price.  I have attached conversations to validate my complaint chain of events.
  Sincerely,
  
  ****** ***mpany said my unit should not have produced the mold but due to the quality of the material used and now he has made the offer to repair and has backed out of IT. VERY POOR BUSINESS PRACTICES IN Y OPINION. Meanwhile, my 84 year old USN veteran lives with me with 40% lung function and is subject to the mold because of their poor workmanship and failed promise.

  Business Response

  Date: 02/20/2024

  first thing drain line is sopost to have drainline insulation on pipe in order to prevent condensation on the outside of the pipe it's called proper practice once we explained that to her she said that makes sense and then we also had a county inspection done and the county inspection passed because everything was upto code and installed correctly then she didn't reach out right away when she noticed issue she just wrote a bad review caused by her calling another company to have job looked at before calling to inspection Job which they said to gain her trust said we didn't install job properly when we received the bad review we contacted her and told her that we would come out and take care of it being the good company at that time she mentioned the name of the company she had out there and we said that we have heard of that company and then she said she has to talk to her boyfriend before we come out and we did not her back from her for roughly 2 to 3 months which when she called us back we scheduled a visit to come out there and when we arrived to her gate community at the time we were sopost she would not answer the phone for the gate security the technician and the office which we all left messages and ***** texted her and said the technician couldn't get through and she didn't respond for another 2 months and the office called several times to reschedule and no answer or return call then she texted ***** and tried to say we never reached out and didn't show up and that's when we decided that we no longer wanted to move forward with helping vecause it already cost us time and money and she liked about it 

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/6/2022, Fairway Heating and Cooling was to do a maintains of my AC unit. The invoice number was *****. **** was the name of the technician that was working on the ac unit. He showed me how dirty the main coil was and then was tried to sell me a deep cleaning. The problem was he was to try and clean it first, which he didn't. The coil was still sticky to the touch and the lose sand in the try would have been wet and washed away, if he did. Now the ac unit that would work better is now working harder than it has too.

  Business Response

  Date: 01/12/2023

  Business response taken verbally by BBB:

   

  Cleaning is part of the maintenance service, however their system was very dirty and the tech recommended a deep clean to ensure the system is running optimally. The customer declined the recommended service. We did complete the maintenance service and did not perform a deep clean.

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: New AC poorly wired
  
  On April 22, 2022, I paid Fairway Heating and Cooling, $6,300 to install a brand-new Rheem AC unit.
  
  Mr. Vidal R., the owner of the company, came to my house unexpectedly @7PM on April 20 to talk me into purchasing
  
  the AC unit. Earlier that day I had called 3 different AC companies leaving a message that I was interested in a free consul
  
  tation/estimate. Mr. Vidal's personality/ business smarts was able to convince me to go with his company. As a "Bonus", he told me he would give me an extra yr. of 2x a year free maintenance, if I agreed to buy his AC that evening. I agreed and as I mentioned above, the AC unit was installed on April 22.
  
  When I received my electric bill for May I was alarmed to see $102.75. This was the highest bill by far that I had ever gotten since I've lived at my present address. I moved into a/my brand-new townhouse on Sept.14, 2014. So I called TECO asking them to check/reread my meter because there had to be some problem. The customer service rep. told me that they don't read meters, it is done electronically. He looked at my account/ address and assured me that the meter was working properly. I told him that I was alarmed because having a brand-new AC unit I assumed my bills would be lower not extremely higher. He concluded that the issue was probably that the new thermostat was malfunctioning causing the AC to work overtime.
  
  Since I rec. my bills @ the 28th. of the month and I left with my family for a 2-week vacation out West( May 29- June 13), I would call Fairway soon to alert them about my bill and request they send someone to determine/fix the malfunction. So on June 20, I called and they sent Jesus R., Vidal's brother, on June 23 to fix the issue. He found that a wire was tripped/poorly wired causing the AC to cool then turn to heating. A wiring problem causing the thermostat to to not reach the 78 that I set it at, thus causing the unit to work overtime. I am sending the bill amounts for June and July also.
  
  I am going to forward to the BBB my correspondence/ request to Mr. Vidal to support my complaint. My complaint is that
  
  Mr. Vidal has not addressed my request to reimburse me for the extremely high electric bills that I have paid for due to the
  
  AC he installed was the cause. He has not once yet discussed with me about any reimbursement. I have been very upset
  
  with he neglecting to accomodate me as a paying customer, that paid him in full $6,300 with no delay!
  
  The settlement I feel fair at this time is to reimburse me $300 for the extremely high bills and $378 which is the amount for
  
  2 yrs. of maintenance. Since I no longer trust Mr. Vidal to treat me fairly, I will use the $378 to pay some other AC company
  
  to service my AC. Of course, I will expect Fairway to honor my contract.
  
  Bottom line, I really want Fairway to come and take back their/my AC which I paid $6,300 for. I would agree to let Fairway
  
  deduct from the $6,300 the amount they paid the two employees that installed the unit. If I don't at the least receive the total
  
  of $678 reimbursement then I will take my complaint to litigation. Just to be clear, I do not want Mr. Vidal, his brother Jesus, or any other employee working for him to sevice my AC under its warranty. I do not want to do buiness with Mr. Vidal or any of his employees ever again!
  
  I have been suffering much anxiety during this ordeal. I need to learn going forward not to be so gullible.
  
  Disappointed and dismayed,
  
  ****** ******
  
  
  
  *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Tech went to his house to see what was the problem he diagnose wire of his thermostat was old and brittle causing two wires to be touching inside wire casing our company never change his wire, our company was not responsible for the issue that happen, my tech fixed it by changing the wire to a different wire inside the sleeve our company didn't charge the client and we recommended to client to upgrade wire so no further issues like this will happen again, client decline recommendation.
  Fairway will pay client the electrical bill he said of $102.75 even though was not our problem. and also will not further service customer unit.
  
  
  Consumer Response /* (3000, 7, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  In his response, Mr. Vidal R./Fairway has been less than honest and confusing to me. First, Fairway installed a brand new thermostat the day the AC was installed. I was upstairs with the tech., Jesus, the entire time he was diagnosing the isuue. He showed me and explained to me about the two wires touching causing the problem. In his explaining, he asked me if I understood. My response was that I really don't understand because I am ignorant of AC mechanical parts including automobile, etc. He became upset with me and was very rude. I told Jesus that all I wanted was for him to fix the issue so that I wouldn't have to pay extremely high electrical bills that I have paid since the AC I paid Fairway $6,300 was installed. I have already forwarded to BBB the text I sent Mr. Vidal R. about his brother Jesus' inappropriate behavior with me. What is confusing to me is when Mr. R. says his company never changed the wire but that Jesus changed the wire to a different wire. He added that his company was not responsible for the issue but that Jesus fixed the problem by changing the wire and they didn't even charge me. For the record, I never saw Jesus change any wire(s).I saw him bending/separating some wires with his fingers. Also, in all my experiences with any tech. working with wires, they have always turned the breaker off, which Jesus did not. When Jesus recommended that I change the wires and he told me it would cost @ $500-$700 per wire and that I would need to have at least one changed and perhaps two or three. Then he stated, "the cost will be on you!" Wow! I responded and said, Jesus, I will look into this but for now, havig just paid $6,300 for a brand new AC and the thought of having to spend hundreds/thousands more is just mind- boggling and causing me a great deal of anxiety. I said I would look into upgrading the wire(s) but I can't afford to spend anymore money at this time.
  I have submitted to Mr. R. and the BBB my electric bill records for all of 2021 and Jan.-July of 2022. Well, seems like the "temporary fix" by Jesus is working. My bill for Aug. is $89.50 which is fine due to the very hot weather. In conclusion, I believe that the "wire issue" was the fault of the thermostat installed by Fairway or that the two techs. that installed my AC did not do the job properly. Neither of the two techs. mentioned to me anything about any faulty wires or having to upgrade any wires. Throughout this ordeal, I have asked Mr. Ramos/Fairway to compensate me by reimbursimg me a moderate amount of a conservative average of the extremely high increases for my MAY-July electric bills. I calculated what my bills were for the same months last year, aware that it has been somewhat hotter this year. However, with a brand new AC with a higher seers, the difference should be minimal. I have copied and submitted to BBB all the details to support my complaint. And since only when the BBB forwarded my complaint to Mr. R./Fairway did he offer to reimburse me the smallest unfair amount of $102.75. I want to thank the BBB for its prompt attention to my complaint. The BBB has done its job, however it's clear to me that only through litigation will I possibly receive justice. Appreciatively, ****** ******