ComplaintsforVanguard Management Group, LLC

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vanguard properties has mishandled property owner funds clearly for too long, alongside many prior issues including the failure to complete small and simple jobs within a nearly 2 year timespan. Vanguard has continued to raise HOA fees now reaching $400/Month with no actual improvement of any property, they said they would do betterment of gardens and yards; they did not do this, they said AND sent an invoice for a new fence and are now threatening to go to the mortgage provider over not paying said invoice for work that was NEVER completed. Now Vanguard is violating the health rights of its residents by refusing to fix URINE colored water that smells bad and possibly could contain sewage. Vanguard is not a company you want to work with or pay anything to as they will simply take your money and promise you services they never actually complete. We will be considering legal action with support from other residents in the community and only hope all board members and Vanguard executives go to prison for criminal negligence.

  

  Business response

  07/07/2023

  I am sorry that ******* is feeling frustrated.  We only just took over the management fo this property on May 1st.  We have not done anything to raise their assessments.  Transition to a new property and the ability to make improvements can take several months.  This property had many problems when we took over management and it will take time to get them corrrected. At the date of this complaint we only had been involved for 6 weeks.  There are also various financial issues that need to be resolved inorder to make improvements.  We work directly with the ***** of ********* making suggestions and advising them of possible solutions.  Ultimately we take direction from them and cannot make any decisions without their approval.  We will continue to work with the ***** in finding reoslutions to their issues inorder to improve the property.

   

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vanguard Management Group, in concert with Buckhorn Groves Homeowners Association, Inc., is issuing $1,000 fines to homeowners for non-existent violations. Even when homeowners appear at meetings with Vanguard and the HOA and present proof that violations were corrected in the time required, Vanguard pursues the fines and states that no one has the power to retract them. Vanguard is knowingly and purposefully extorting money from homeowners by "fining" them for violations that do not exist.

  

  Business response

  01/24/2023

  Vanguard takes all directions from the association's Board of Directors.  After discussion the Board decided to waive all current fines.  At the Decemebr meeting it was voted and approved to waive the fines.

  Her fine has been waived and she has a $1000 credit on her account. She can request a refund by contacting **************************************

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/3/22, I sent an email to *************************** informing her of damages to my property, caused by fruit rats chewing through the foundation of our home; a direct result of a neighbor prohibited fruit trees located directly behind my home. After many phone calls to ********, I finally heard back from ******** on 11/6/22, stating "I will have this issue addressed." Sadly enough, after several weeks without any action, on 11/17/22 I emailed her supervisor *******, pictures of the damage to our home, pictures of the neighbors 6 fruit trees, and pictures of health hazard droppings on my pool equipment. Surprisingly, I received an email the same day from ************************* (VP) stating that a violation letter would be sent to the neighbor, and to notify her if the trees are not taken down within 30 days. As an aside, on 12/12/22, during LaCollina's HOA board meeting, *******************, (President of HOA Board) discussed the importance of issuing a blast notification to all community residence immediately, regarding prohibited fruit trees. ********, stated that she understood the directive, and stated she would send out the communication. Consequently, due to ********'s inadequate services and non-responsive tactics, my home has suffered even more damage to its stucco foundation and to our air conditioner duct wires. IOn 12/15/22, I emailed ******* again, notifying her of ****'s directive issued to ******** during our HOA meeting to send out the communication to all residence, and as of 1/03/22, nothing has been sent out, nor have she returned any of my calls. At this point, ******** will be responsible for any further damages to my home because they have failed to act. I am paying $423 in dues every quarter for services not performed and calls that are never returned. I am seeking owner information on Vangaurd Management for resolution., and letter sent to residents. Pictures show a visible difference in damages, due to their lack of action. Pic dates 11/17/22 and 1/03/22.

  

  Business response

  01/24/2023

  I am aware of the situation.  My staff has been in touch through phone calls and emails regarding this.  We have not ignored her complaints.  As a management company we can only do what we are directed to do by the ***** of ********* of the association.  This was all brought to the *****s attention. We were directed by the ***** to send a letter to the neighbor who has the fruit trees and give them an opportunity to remove the trees or respond as to why they will not.  As is the policy dictated by the association' attorney, we had to give them 30 days to correct.  They did respond and said their tress were not fruit trees, have never had fruit and would not remove them.  This discussion went between the ***** and their attorney. We set a date with the association's landscaper to go onto the property and cut dwn the trees. Again, this is a legal issue and we were guided by the attorney and the *****. At this time, becuase there is some question as to whether or not these are actual fruit trees it is on hold and under discussion and review.  Yes, the ***** did ask that a letter be sent to all owmers explaining that fruit trees are not allowed and all should be removed.  We could do nothing until we received the letter from the attorney to be mailed.  It was just mailed to the owners.

  Again, Vanguard cannot act independently. The ***** of ********* is in charge and we take our direction from them.  We have explained all of this to ******* on numerous occasions.  I am sorry she is frustrated with the answers.

  Customer response

  01/25/2023

   
  Complaint: 18678273
  
  I am rejecting this response because:

  Vanguard Management Group explanation to my complaint are LIES! Im marveled by the cornucopia of mistruths and their semantics to confuse the situation. I filed this complaint because they have outright refused to send out communications to ALL La Collina residents notifying them of prohibited fruit trees. And, because they have refused to send out the letters, after being directed by ******* & ****** Attorney at Law (****), I have subsequently suffered more damage to my home. Please find attached the emails I have sent to Vanguard asking them why have they not sent the memo out to ALL residents. In one of the emails, I literally begged ******* to please send out the letter. As always, she didnt respond to my emails, nor has she returned my calls. My phone log records show that I have called her 13 times. No response. As of today, the community has still NOT received any communication from Vanguard. Additionally,  ******** (Manager) informed the attorney that letters were mailed out on 1/19/22. It was a LIE!

  I would like answers as to why they are refusing to do their job.

  
  Sincerely,
  
  *****************************

  

  Business response

  02/21/2023

  The customer can reject my response all she wants but we followed the Board's and the attorney guidelines. We did send out the letters that she says were not sent.  We have spoken to her so many times and answered her questions. She just does not like the answers or how the Board is handling this. These type of complaints should be against the association and not Vanguard. We do not make the decisions, the Board does.  We just implement what we are told to do.
  

  
  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The Management group has not addressed or sent anyone to repair my leaking roof that they are responsible for. The damage has now gone to my garage ceiling. I have not paid my hoa fees because they have not addressed my issue and they have now placed a lien against my property. I will gladly pay my hoa fees once ******* and garage ceiling that is damaged due to this leak is repaired to my satisfaction.

  

  Business response

  11/08/2022

  I will gladly respond to the complaint and do what is necesary to correct any problem.  But first I need a name and an address where the leak is occurring.  We manage over 100 associations so I will need the details.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received HOA violations, rectified the violations and was still charged a fee. I contacted Vanguard and advised I wanted to appeal since the violations were rectified and I have proof the violations were corrected. Instead I received a letter stating I owe $1,818.78 in fees and must pay within 30 days to avoid additional fees.

  

  Business response

  11/10/2022

  The owner had 2 ongoing violations that were not corrected until after the fines were imposed. Therefore he was fined.  The violations have since been corrected and they will be closed out.  However the fines stand and cannot be waived. The association does not wiave fines that have already been imposed.  Please be advised that there is still one open violation for shrub trimming that needs to be corrected so that an additional fine is not imposed.

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