4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lisa O
1 star01/04/2023
I have another issue with the warranty service. Now the salt cell is not working and we reached out to Patio Pool. First, we cant get anyone from warranty to return our calls (you can only leave a message, email or report your issue on their website). So we have been communicating via email. After explaining the problem in great detail, they respond with the most ridiculous response, which indicates they really did not read our concern in detail or thats just their generic/robotic response. After several emails back and forth, we get a response that stated, We will contact Pentair but if its not a real problem you will pay for the technician visit. This company is warm and friendly in the beginning stages of building a pool but once they rob thousand of dollars from you, they dont answer calls, provide good warranty support or provide decent customer service.Review from Colleen D
5 stars02/10/2022
Wow...we couldn't be happier! From the very first meeting in which Matt helped us design the perfect pool to project completion and "Pool School" the experience was a pleasure. The Patio Pools team has the construction process down to an art form and has great communication with both the homeowners and subs. From start to finish the process was 5 months (including permits and COVID material delays) and from breaking ground it was 3 months. We have recommend them to several friends and if we ever have another pool built they hands down will be our choice.Review from Matt C
5 stars06/16/2021
We had our pool built by Patio Pools, it was completed this past February. The entire process from sales to design to construction was a pleasant experience, they are response and professional.Review from David G
5 stars06/04/2021
From the start Patio Pools felt honest and like they weren't trying to upsell and they designed exactly what we asked for. I also liked that it was a family owned and operated business. Every builder works with numerous subcontractors so the quality of those subcontractors and the relationship they have with the builder is important. I felt all the subcontractors (who often work for multiple builders) felt good about Patio and they said good things. That was reassuring when you think about a big hole filled with water adjacent to your house. Someone from Patio stopped by after every significant milestone to check on things. There were a few mistakes along the way that we pointed out and in every case they were rectified promptly. I appreciated that.
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