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ComplaintsforUniversal Hardscapes LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got pavers through this company and they did not put enough bigs pavers in theses pallets that I got. So I ask them if I could get more and they said it's not there problem anymore and that I need to buy more if I want to get this job done. They don't care about there customers at. All they hung up on me three times and blocked my number. I've ask several to talk to a manager or owner and apparently they don't have one because he's never there apparentlyBusiness response
12/14/2021
Business Response /* (1000, 10, 2021/11/29) */ Customer got the pavers thru a contractor and not directly from us therefore we suggest them to reach to the company who sold the pavers. We always have consistent amount of big and small pieces on a bundle but we have no control over the material after sale. If the customer would get the material directly from us and had this issue we would help right away. In this case we waited to hear from the reseller to inform us about the issue then we gave the amount of pavers needed free of charge to solve this issue. We come to an agreement with the customer that after resolving the issue he would take back the complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.