ComplaintsforCheyenne Valley Oil

• Initial Complaint

  01/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  CBD OIL by Cheyenne Valley (on website) was partially filled out (October of 2021) then I closed their forms and x ed out of computer site BEFORE clicking the accept (send) button. I did not comply or finish with such a move or activity whatsoever. Then I got an e-mail (0n 10/12/2021) stating that I was to be congratulated for my subscription to "A free sample!" I immediately sent the business a message saying that "I had not subscribed." I also asked this rogue business how that they could send something to me anyway. Later in January of 2022 I received another shipment (second bottle) of oil. I have yet to see what I am charged with or for, or if this is charged to my credit card (which apparently was taken off their internet site by keyloggers - used without my permission). I sent that bottle back (by USPS) and was sent yet another one (by USPS). A second e-mail then was sent to inform these pirates of internet data that my body is allergic to CBD oil. NO REPLY AGAIN.

  Business response

  03/04/2022

  Business Response /* (1000, 5, 2022/02/03) */ Hello ******, We do apologize for any inconvenience this may have caused you. Just to clarify everything. All orders are consumer initiated and placed online. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed and you were required to agree to the Terms and Conditions prior to submitting the order. The Terms and Conditions state that you must call and cancel if you do not wish to be subscribed to receive a shipment every 30 days or a 30-day money-back guarantee on any unopened products. If a cancellation is not done, you will be sent a new product every 30 days and be billed for a new product. We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions. Furthermore, we went ahead and issued a refund for$199.78. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account has been cancelled on 01/26/2022 and you won't receive any further charges. Thank you. Consumer Response /* (3000, 7, 2022/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) How can I trust people who refused to answer my emails stating I did not order the stuff. And that I did not click the send and apply button and then conveniently? shut off ALL? charges (a month later) a day before my card was reported stolen (and shut off) because FURTHER charges were ACTIVE & PENDING on another bottle even after I sent a 2nd bottle back? THIS IS NOT GOOD BUSINESS. THIS GARBAGE IS ALL PIRATICAL BS AND NOTHING MORE. Business Response /* (4000, 9, 2022/02/18) */ Hello ******, We apologize for the confusion and inconvenience that you experienced, to clarify this is in accordance to the policy stated on our Terms & Condition. We assure you that your complaint has been addressed and your account is cancelled and refunded as per requested. We hope that you understand the matter on the situation that occurred on this charges. Rest assured, the account is cancelled and you wont receive any further charges. Thank you Consumer Response /* (4200, 11, 2022/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) ALL OF THIS IS HEARSAY. I was informed by a congratulatory E-mail that my first complimentary bottle was on its way...after...I had X'ed out and closed the application prior to accepting the "DEAL" online. I immediately informed the "SENDER" that I DID NOT ORDER IT (and X'ed OUT in 2021). I sent the second bottle BACK through FIRST CLASS MAIL (after Christmas 2021) and received a THIRD. AND then a Forth (sent the 25th 0f February 2022) which was charged to my credit card on the 26th of February 2022. Charged AND PENDing on the 27th therefore I reported my card STOLEN and shut it off. I did NOT read said user agreement. I did NOT call. I did send E-mails that reported facts and problems that were never answered. Except with more charges and more garbage in the mail. Again. The fact that I did not want these bottles was ignored and no adequate REAL business response existed. EVER. Not until I got refunds as well as another new charge levied against my card all on the same **** day. IE: February 26th. All I SEE Here is a cat and mouse game of MYOPIA and DENIAL. I do not see ANY facts representing my ongoing problems or their blatant activities or my displeasure regarding faulty treatment prior to "said refunds" or WHY my card was STILL BEING CHARGED "AFTER" ten E-mails informed me THEIR various card charges were reversed? "MY" record of activities speak for their self. WHY WERE ALL THESE COMPREHENSIVE ACTIVITIES BEING IGNORED? WHY ARE THE SAME ACTIVITIES BEING ALLOWED TO BE SWEPT UNDER THE PROVERBIAL RUG??? WHY ARE THERE THREE NAMES REPRESENTING ONE BUSINESS? One on the internet. One sending unwanted bottles and ONE adamant and dead set on taking MY CREDIT CARD MONEY OUT AGAINST MY WISHES? OH!!! Do I understand the concept of multiple shell companies? And mass administrative confusion as the STANDARD OF ORDER? I AM SURE OF IT ALL!!! BEING NOTHING BUT BS JUST AS SURE AS SANTA CLAUSE IS JUST A WELL CONCEIVED LIE THAT ANY ONE STUPID ENOUGH CAN ACCEPT! OR SMART ENOUGH TO SIMPLY JUST DENY!!! GET REAL!!! SO MUCH FOR PROSECUTION OF FACTS! AND THANKS BBB!!! FOR LETTING HEARSAY PILE UP UPON THE TABLE RATHER THAN EXECUTING TENABLE DILIGENCE! WHERE IS ALL THE EVIDENCE PRIOR TO A HASTY ASSIMILATION OF LATENT AND USELESS META DATA THAT REPRESENTS NOTHING??? DATA THAT DID NOT SUGGEST A TIMELY REFUND BUT MORE TIME LAPSE DYSFUNCION!! MEANT TO DAZE AND CONFUSE! NO! I DID NOT ACCEPT ANYTHING NOR ORDER ANYTHING!!! And of course no one will admit to feigning THEN abusing authority or even offer to reprove that I did NOT finish the checkout (as only I attest). IE: NOTHING EXISTS AT ALL! NO ONE WILL VOLUTARILY OFFER ANY RECORDS THAT PROSECUTION ITSELF SHOULD CALL AS EVIDENCE. WHY OFFER AMMUNITION TO MULTIPLE HOSTILE WITNESSES OR SOME HARD BOILED (piratical) THREAT? GOOD QUESTION! Who's HIDING COMPREHENSIVE DETAILS? EVERYONE: I ALREADY REPEATEDLY HAVE CONTACTED! I HAVE HAD IT UP TO MY EYEBALLS ALREADY PEOPLE...

• Initial Complaint

  11/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Cheyenne Valley advertised that Phil Mickelson (PGA Professional) and his entire family were using their products for years, and Phil was endorsing free samples. On 7/7/21, I ordered off the link and was only charged shipping: $6.89 for the small CBD oil, and $8.82 for 30 CBD capsules. I received the free sample. On 7/27/21, they attempted to charge me $99.89. I disputed the charge, and was refunded 7/29/21. They attempted to charge me $99.82, on 7/30/21, it was declined and my credit card was replaced. On 8/3/21, they attempted to charge me $99.82, this again was declined. They filed a dispute with ******* ***** and I was billed $99.89, on 9/19/21, only to be refunded to me later the same day. I then received a lengthy dispute document in the mail, where they claimed I was responsible for the charge. On 11/24/21 I was charged $99.89, and when I tried to dispute the fee, my credit card company could not help me - as the disputed charge was ruled in their favor. They've supplied me with NOTHING other than their advertised "free sample - with paid shipping" promotion that Phil Mickelson supposedly endorsed.

  Business response

  01/28/2022

  Business Response /* (1000, 10, 2021/12/13) */ Hello *****, We can no longer process any refund on your account since you already filed a dispute with your bank.The reason we cannot process a refund is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. Best resolution is to coordinate with your bank regarding this matter. Thank you. Consumer Response /* (3000, 12, 2021/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response in an unfair characterization. My "bank", which is Goldman Sachs Mastercard, had no alternative but to allow the payment, based on the business false claim that I had agreed to the fee. I was offered a FREE sample, only agreeing to pay the shipping an handling. To be charged $99.89 well after receipt of a FREE sample is false advertising and fraudulent. The sample is either FREE, or it is not. I've received no additional product from this business, therefore my FREE sample was not, in fact, FREE. A "business" such as this needs to be held accountable for their false advertising and fraudulent financial practices. Business Response /* (4000, 14, 2021/12/27) */ Hello *****, We are sorry to hear you misunderstood the offer. Your account has been cancelled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refunds and will continue resolving this matter directly with your bank. Consumer Response /* (4200, 16, 2021/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) What exactly is being done to resolve this matter with my bank? I don't believe that is actually taking place. My bank was working on my behalf disputing the charges on multiple occasions, until they were forced by the business to process the charge, based on false information provided by the business. Business Response /* (4000, 18, 2022/01/10) */ Hello *****, We can no longer process any refund on your account since you already filed a dispute with your bank.The reason we cannot process a refund is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. Best resolution is to coordinate with your bank regarding this matter. Thank you.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Cheyenne Valley advertised a free trial of their product with no explanation of a subscription to the product. Before I even received the free trial, my bank account was debited $99.89 on Nov.2 and $99.89 again on Nov.8. I have tried to contact them to no avail. I am a senior citizen on a fixed income and would like my $199,78 returned to my account. ******** ******

  Business response

  11/18/2021

  Business Response /* (1000, 5, 2021/11/12) */ Hello *****, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We went ahead and issued a refund for $199.71 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is cancelled and you won't receive any further charges. Consumer Response /* (2000, 6, 2021/11/15) */ Thank you. Cheyenne Valley has responded and refunded my money. Thank you again.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a trial sample of Cheyenne Valley CBD oil. Want to cancel subscription and need to cancel by Nov 10th. They are now stating that I must send them back unused portion and be charged $19.99. They state that this is a free trial period and that if I am not satisfied all I have to do is cancel within the 14 days. They also required me to pay for return shipping and there is no direct number to reach them at.

  Business response

  12/08/2021

  Business Response /* (1000, 5, 2021/11/12) */ Hello ********, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. Meaning, you have to return the remaining products as agreed to our Terms and Conditions. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order.

• Initial Complaint

  11/06/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  May 20, 2021 (order # XXXXXX) I saw an ad link on CNN's website to try the Cheyenne Valley CBD oil and capsules on a trial basis. I used the link to order it, understanding it was only for a single month's supply. Instead, Cheyenne Valley enrolled me in a monthly subscription plan and is charging me monthly for this product when I didn't want it any longer and never would have agreed to a monthly subscription. They ship to me on/around the 4th/5th of every month. I want this monthly subscription stopped and charges for any months after the first reversed and refunded to me. I've tried calling but just sit on hold and no one picks up my call. The order numbers I can locate, which I did NOT place are ****** (7/5/2021) ****** (8/4/2021) ****** (9/3/2021) ****** (10/3/2021). I suspect I was also sent orders in June and November but am unable to locate those at this time.

  Business response

  12/08/2021

  Business Response /* (1000, 17, 2021/12/08) */ Hello ******, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 1 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. Your trial started when you placed the order last 05/19/2021 and ended on 06/05/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products. We have cancelled your account on 12/08/2021 and since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process the refund of $199.57 and you will receive it via E-Check. Please check your email (********@gmail.com) within 7-10 business days. Rest assured, the account is cancelled and you wont receive any further charges.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Original purchase date is August 7,2021. When primary amount of $8.82 and $6.89 was taken out of my account for shipping and handling of CDS Wellness...$8.82 reference #***************** and $6.89 reference# ***************** for a 17 day supply. I was only supposed to pay for shipping and handling for a 17 day supply with a money back guarantee. The business committed to provide pain relief from their products. My dispute is that I was charged full price on August 24, 2021 for the products $99.82 and $99.89. Then the end of September I received a 30 supply which I did not order after speaking with a representative for the company, I informed them I was sending it back and I did on Oct 1, 2021 with a shipping cost paid by me of $4.95. I was informed that I would receive a partial refund and after returned product was received by them and processed the remainder of money they took out of my account wound be refunded. On 9/23/2021 they charged me $99.82 reference #***************** and $99.89 ***************** for the products I sent back. Then on 9/30/2021 they refunded $35 for each total $70. The tracking # from Post Office for returned product is **********************. This company has taken a total of $399.42, I have received $70 in refund and a representative said I would receive another $92.71 and as a senior citizen on a fixed income this is unacceptable and I need my money back immediately.

  Business response

  11/22/2021

  Business Response /* (1000, 5, 2021/11/04) */ Hello *******, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We went ahead and issued an additional refund of $246.73 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is cancelled and you won't receive any further charges.

• Initial Complaint

  10/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was charged for 2 bottles after a while after a week or 2 after I received tyeah received them for $99 plus each when it was supposed to be a free trial. Internet cannot find a way to cancel subscription And need them to stop payment and reordering as well

  Business response

  11/22/2021

  Business Response /* (1000, 5, 2021/11/01) */ Hello *******, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. Your trial started when you placed the order last 10/08/2021 and ended on 10/25/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products. We have cancelled your account on 110/08/2021 and as a ONE TIME courtesy, we have refunded you back $199.71 today without the need to return any of our products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is cancelled and you wont receive any further charges.

• Initial Complaint

  07/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 17, I ordered a free sample of Kevin Costner CBD Oil with the understanding that I would be charged $6.89 for shipping & handling. There were several movie stars on this website that were advocating the use of this product and a statement from Kevin Costner as to why he was endorsing this product. I got the product, didn't like it, nor did I think it provided any benefits. On July 5th, I received another bottle of the product. I can no longer find the website that was promoting this on line, nor a phone number to contact them. I found their Tampa, Fl phone number on your site. Called them, they stated that I had not contacted them in the first thirty days, therefore I was enrolled in their monthly program for this product. Further, since I did not contact them within the 30 day trial period, I was charge $99.89 for the trial bottle in June for the initial sample & 99.89 on July 5 for my monthly subscription. At this time they canceled my subscription.

  Business response

  08/09/2021

  Business Response /* (1000, 5, 2021/07/23) */ Hello ******, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. Your trial started when you placed the order last 05/17/2021 and ended on 06/03/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products. We have cancelled your account on 07/06/2021 and as a ONE TIME courtesy, we have refunded you back $40 and an additional refund of $159.78 today without the need to return any of our products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is cancelled and you won't receive any further charges.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩