Reviews

Review Details

• Review fromGANNA P

  Date: 06/06/2025

  1 star
  This dealership is a complete scam. They lie, mislead, and pressure you into deals that are not in your best interest. From the moment we walked in, we were met with confusion, manipulation, and total disrespect. We came in with clear intentions, but instead of being helped honestly, we were pushed, misled, and cornered into something we didnt want. They say one thing to your face and then act like it was never said. Theres no transparency only pressure and tricks. The worst part came when I returned to ask questions and try to understand what had happened. I was threatened by an employee who told me, If you dont leave, youll have problems. I was there with my teenage child, who was visibly shaken and scared. No customer should ever be treated this way. This place does not care about people. All they want is your signature, no matter how dishonest they have to be to get it. Shameful, unprofessional, and deeply upsetting. I would never recommend this dealership to anyone.

  Courtesy Hyundai of Tampa

  Date: 06/12/2025

  Thank you for leaving your review. As youre aware, weve been in contact with you about this situation and if you need further assistance or understanding, please reach out. Best Wishes, ******* ******, General Manager, ************

• Review fromGarrett M

  Date: 11/07/2024

  1 star
  If I could give 0 stars I would Showed up for 11am appointment for two Recall fixes Advisor *** ****** told me to come back at 2 for pickup I came back at two and texted him to get an update, no response for 30 minutes He then went to go get a more accurate estimate after I had to push him to do it and came back and told me it would be another hour and a half I went over spoke to the service manager and he tried to explain that they had my phone number wrong in system and that is why they didn't contact/update me *** ****** has my number because he texted me back about the shuttle which they only offer one way Service manager told me it would be about 40 more minutes and he better be right Never coming back here, awful service center with no consideration for their guests It's sad, it's just like going out to eat somewhere these days No one actually gives a third of a f*** about you they just want your money

  Courtesy Hyundai of Tampa

  Date: 11/08/2024

  Thank you for sharing your experience with us. We apologize for the frustrations you encountered during your recent visit. Clear communication and timely updates are essential to providing the quality service our guests deserve, and we’re sorry we missed the mark. We understand your frustration and we do apologize for the issues that occurred in contacting you, as well as the lengthy delay that occurred in repairing your vehicle. We would like to speak with you and will reach out, however if you haven’t heard from us yet, please contact me. Best Wishes, Brendan O******, General Manager, ************
  

• Review fromT. G.

  Date: 10/29/2024

  1 star
  If I could give 0 stars I would. I recently purchased a new Hyundai vehicle at a different Hyundai dealership because the service and experience at that particular dealership was much more pleasant than the local dealership Courtesy Hyundai in Tampa. With my new vehicle I also included a service package which allows me to go to any Hyundai service department. Apparently Courtesy Hyundai does not honor service packages not purchased at their dealership. I did not leave a review last time but this being the 3rd time I have gone to this location in 2 months concerning a warranty issue my time has been wasted and I ultimately received the service with no issues a a different local dealership. I WOULD NEVER RECOMMEND THIS DEALERSHIP to purchase or for service. The experience these last 3 times are enough and I will never return. This is the summation of multiple interactions with this dealership. I was grossly turned off by their sales department when one of the sales reps pocket dialed me and I over heard a very disrespectful conversation. I decided I would only visit for service which in the past was positive but the last few times the quality of service at this service department had been beyond negative. For the sake of not continuing to be mistreated I will go where my loyalty to Hyundai is valued.

  Courtesy Hyundai of Tampa

  Date: 10/31/2024

  Thank you for taking the time to leave your feedback. I am truly sorry for the negative experiences you have had at our dealership. Your loyalty to Hyundai is important to us and we would like to speak with you further. Please reach out to us so we can address your concerns and provide you with the exceptional service you deserve. Thank you. Best Wishes, Brendan O******, General Manager, ************
  

  T. G.

  Date: 11/01/2024

  I would love the opportunity to speak about these issues... What would be the best time to reach you?

• Review fromIriana C

  Date: 10/23/2024

  1 star
  Shady Brand Practices Hyundai I recently visited Hyundai Courtesy Tampa for a recall service alert for Description: ABS FUSE REPLACEMENT (VARIOUS MODELS) Risk Type: Safety Risk Rank: 5 Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS fuse, free of charge. Owner notification letters were mailed April 10, 2024 through July 3, 2024. Owners may contact Hyundai, and while my experience with the Hyundai brand has been disappointing, I want to take a moment to mention that this review is not about the service provided by ******* who is not the mechanic, only took my information&sent me long list of repairs my car “needed “ that summed up to a total of above $2,000 if I had agreed to everything they said my car needed. I am not sure now if I am safe driving since the dashboard ABS and other lights are still on and something that was “free” to repair I needed to pay over $400 to fix.However, my concerns lie with Hyundai's larger practices. I brought my car in for an "urgent recall," only to be told that the necessary fixes would cost over $2,000—an assessment I believe to be exaggerated. It seems that Hyundai uses recall notices as a tactic to lure customers in, only to push additional, often questionable, repairs. This undermines consumer trust and raises serious ethical concerns. Moreover, I noticed that my vehicle's mileage had dropped 1 mile in the 3 hours that my car was there(took picture) but by about 70 MILES WORTH OF GAS LESS—during the time it was in for service. Given that my car gets 25 miles per gallon, it would take nearly 9 hours of idling to burn that amount of gas, which raises further questions about how my vehicle was handled during this time. My overall experience with Hyundai left me feeling misled and frustrated. The brand needs to address these concerns if they hope to rebuild the trust of loyal customers like myself. WORST, I am NOT SAFE DRIVING, $$$ NOT free

  Courtesy Hyundai of Tampa

  Date: 10/25/2024

  Iriana, Thank you for sharing your detailed feedback with us. We are truly sorry for the frustrating experience you had and the concerns you’ve raised about your vehicle’s service and safety. Your trust is incredibly important to us, and it's disappointing to hear that we did not meet your expectations.  While we appreciate your recognition of Rolando's service, we understand that your overall experience with the recall process left you feeling misled. Please know that it is never our intention to use safety recalls as a gateway to unnecessary repairs. We take these matters seriously and would like to speak with you further about your experience and hopefully answer any questions you have. We will be reaching out, but you can also contact me, if you haven’t heard from us yet. Best Wishes, Brendan O******, General Manager, ************
  

• Review fromDeborah P

  Date: 10/07/2024

  1 star
  Dropped my car off October 2nd, Wednesday 8 AM because I was flying out for work and wouldn’t be back until Friday afternoon which gave the service department plenty of time to work on my car. When I dropped it off with my boyfriend (who was a mechanic for Honda for 18 years), I told ******* that the car is hesitating when it goes from reverse to drive, let him know that the GPS only works 20% of the time and that I wanted an oil change. No call from ******* Wednesday or Thursday and Friday morning I emailed him (as he said that was the preferred method of communication)…No response. I get home Friday afternoon and call. Left messages for ******* and his supervisor, no response. Saturday called, no response. Left messages for the supervisor, no response. I get to the dealership at 4PM on Saturday afternoon, get in front of the supervisor (last name is ******) who says I got your messages from yesterday and today but I’ve been too busy to respond. Mind you there was no one in service at that time and the bay doors were closed. I tell him I want my car. He comes back and says that the 2021 Hyundai Kona has a known issue of a fuse and alternator issue but that my battery test failed so that needs to be replaced first. I was about to say we’ll replace the battery but I realize that the known alternator issue may be killing my battery. Regardless, they didn’t call me, they didn’t even try to work on the stalling issue, they didn’t change my oil nor did *******, who was conveniently on vacation write up the GPS issue. They had my car 4 full days! I do not recommend this service department. I have bought 3 Hyundai cars and I plan to buy more in the future but I will not take them here for service and neither should you!

  Courtesy Hyundai of Tampa

  Date: 10/08/2024

  Thank you for taking the time to share your review. We apologize for the inconvenience and lack of communication. We understand your frustration and regret that we left you with a negative impression of our dealership. Please give us a chance to make it right. Your satisfaction is important to us. We will be reaching out, but you can also contact me at your convenience. Best Wishes, Brendan O******, General Manager, ************

• Review fromBaoqi L

  Date: 07/24/2024

  1 star
  I purchased a 2024 Palisade on February 3/24. I was going to pay cash but was told that if I financed my purchased I could get an additional $$$ off so I financed the car. I paid 90% of the car off in March (prepaying the loan note for several years) and the balance in May. When I received my statement they had added a $49.19 late fee which was incorrect since the finance note was prepaid for several years. After several calls to the Hyundai Finance Company and several calls to the dealership (******* ******) I have have not had it resolved to my satisfaction which would be to delete the late fee charge.

• Review fromVarshini R

  Date: 06/10/2024

  1 star
  I purchased a Hyundai Elantra Hybrid last December, but encountered several issues with the transaction. Firstly, I was charged delivery fees twice, and there was another dispute with the deal. Despite making numerous phone calls, at least ten in times and, visiting the store in person, the issues were never resolved as promised. I also reached out via email to both the sales and finance personnel but never received a response. I waited patiently for weeks hoping for a resolution before considering writing a review, but now, after seven months, the customer service experience remains unsatisfactory. I'm seeking prompt attention from Hyundai to address and resolve the issues outlined in my case.

  Courtesy Hyundai of Tampa

  Date: 06/12/2024

  Thank you for bringing your concerns to our attention. We deeply regret the issues you experienced with the purchase of your Hyundai Elantra Hybrid and the lack of response to your attempts to resolve them. We apologize for the duplicate delivery fees and the other disputes related to your transaction. It is concerning to hear about the numerous phone calls, visits, and emails that went unanswered. Your time and patience are greatly valued, and we understand how frustrating it must have been to wait for resolution for seven months. We would like to speak with you further and will be contacting you, however if you haven’t heard from us yet, please contact me at your convenience. ******** ****** General Manager, ************
  

• Review fromRic M

  Date: 03/25/2024

  1 star
  I wrote this fraud to Submit tips and feedback to Better Call *******?Courtesy ******* Tampa, ** ***** ~ ******************************* fraudulently wrote a contract in which a "used **** ******* *******" which had ****** miles was deceitfully written as a new car. I drove the car for about one week and brought it back to the dealership. I've been pondering writing a letter to Attorney General of ******* with copies and explanation to the dilemma this has caused my wife and I. repossession Courtesy ******* Tampa, ** - ***************** *** **** ******* *******. I've bought and leased *******s at other dealerships in ******* without the can of worms Courtesy ******* Tampa, ** ***** insidiously with Fraud criminally laid at my feet. I urge all people to think twice before buying an automobile at Courtesy ******* Tampa, ** *****. Thank you, *******************

• Review fromBrian S

  Date: 08/24/2023

  1 star
  ****************** review only!I have been taking my car to courtesy since I purchased it new in 2012. The dealership used to be fantastic but about 4 years ago there was a change. In short Courtesy *************************** caused about $1500 worth of damages to my car due to poor workmanship and charged me nearly $600 for warranty work that was completely covered by ******* ***. That would be stealing. I have filed a formal complaint with the Better Business Bureau and with ******* ***. ******* *** is aware that Courtesy has many complaints against them and is sending a district representative to meet with the dealership about the complaints and the fact that this privately owned dealership is making ******* *** look very bad. I could go on but theres literally not enough space in this box. Im likely going to be calling 8 on your side to report this and list other poor reviews for courtesy on yelp ****** and whatever else I can to warn people. I feel that they are using underqualified people to pump through as many cards as possible. These underqualified people are damaging vehicles either intentionally or unintentionally to complete jobs quickly and turn a profit. All while this is happening, customers are constantly hounded by sales members who are trying to sell them new cars. ???? stay away!!

• Review fromJacqueline F

  Date: 03/07/2023

  1 star
  Please don't be fooled by the kindness here. The salesman are something else. I purchased a used vehicle. The process was strange because I was never told what was going in. ONLY to sign papers. I purchased one of the employees vehicle that worked at the dealership. I was told mid way through the deal. The car fax never mentioned the check engine light that kept coming on. The day I left the dealership it came on. Of course they just removed the indicator from showing me that their really wad a problem when I dropped it off to service depth. The check engine came on again. I'm told to drop it off for 3hrs the next day. I did. Then I get a message from the salesman asking me about warranty. As if he can't look it up himself. Just to ignore me for the rest of the day. 8 hrs later I call and check on my vehicle of course CARLOS doesn't answer me so I took it upon myself to call the service department. The service department tells me I'm nowhere in the system for service. CARLOS would work better as a doormen. He's definitely not there for the customers. False promises and makes you fell like you're the problem.